Tetherfi OCM – Release Notes

OCM Direct Banking Web Chat MIS Report,

OCM Direct Banking Web Chat MIS Report Agent,

OCM Direct Banking Web Chat MIS Report By Time Productivity,

OCM Direct Banking Web Chat MIS Report Service Quality,

OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature,

OCM Direct Banking Web Chat MIS Report Service Quality Questions

1.Sender Name to take max of 50 and Fax Number to take max of 20 characters.

2. User with only view access cannot upload csv file

3. Fixed of upload button getting disappered after uploading the file

1 When add recipient number and remove it, showing toaster error message as number not entered

2 Not allowing to send to more than 5 numbers in this module. Added new key in config as to how many numbers to change. That should also be updated in view.

1 Issue fixed of sending and receiving not updating. Changed from TimeoutTime to Realtimeouttime

2 Added FaxDashboard check in _landingpage

1.Fixed Data not binding to Supervisor and Profile dropdown on Edit in UserRoleMapping and Agent Setting

2.Added max length check for login id 10, firstname and lastname 100, username/lanid 50.

3.Fixed first name and last update defect

4.Changes in AgentSetting.js to display TeamName and SupervisorName in auditTrail.

5.Disabled agentid/avayaloginid on edit of UserRoleMapping and Agent Setting

1.Changes done to make DepartmentName and GroupName editable in Group and Main template tab

2.Moved chat template to new js file

1.Changes done to detailed export of channel count with agent information in Agent Skill Assignment Module.

2.Fixed to show error message while try to assign skills to agent when channel is not enabled for an agent

3.Fixed missing already assigned skill in voice channel skills

4. Changes done in AgentSkillAssignment Module to validate Skill level less than 0.

1. Fixed task complete issue while bulk upload and bulk update

2. Fixed validation issue for templates and numbers field

3. changes done for maker checker query and revert query in sms alert

1 Fixed the issue of creating records even though mandatory fields were not entered

2 Moved JS from index to separate file in FaxAutoAck

1 Sending Fax by attaching Template from dropdown whose name length is more than the DB limit. Incresing the column size of template

2 Recepient number cannot contain any special or alphabets .

3 Removed tiff uploading support from this module

1 Renaming the csv file uploaded if it already exists.

2 Providing info to the user which is returned by the pOM server via toaster

1 Each uploaded file will be appended with username and datetime

2 Providing info to user given by POM server

3 Added “Loading” while processing by the POM server

4 UI improvise, task complete button to appear immediately once maker creates a record

1. Implemented dynamic channels to agent based on json configuration

2. Channel, Base Interactions, visibility has to be configured in AgentSettingChannelCount.json.

3.Changes done to detailed export of channel count with agent information

4.Modify reason option moved out of tab strip

1. Added Team as first option, which contains configured team level hierachy , Based on this team level can will be captured.

2. Changes done to profile option to show Agent or Supervisor only if the selected Team ID is last level in hierarchy. For all other levels it will be showing as supervisor.

3.Supervisor field will populate the supervisors as If the Profile is Agent supervisors belonging to the Team ID selected will be shown. If Profile is Supervisor and the the Level is Top most Level (Ex: Country) NA as supervisor. For Other levels supervisors belonging in the level which is 1 level above the selected Team ID.

1.Fixed the Invalid Datetime being displayed in Chat Transcripts

2.Added missing column Skill to Json configuration

1.Moved main.js from Scripts/app to Scripts/Application/Generic folder, moved a method from main.js to Generic.js, moved a few methods from OCMSidebar.cshtml/OCMReportsSidebar.cshtml to OCMSidebar.js/OCMReportsSidebar.js and also moved js methods from TopNavbar.cshtml to TopNavbar.js

2.Moved bootstrap.min.js, kendo.modernizr js, jQuery.min.js and moment.min.js from Scripts folder to Scripts/plugins folder

1. Once Success/Failure whole page was releasing instead of just clearing textbox and upload, fixed.

2.Improved UI changes

3. Renaming the file if that file already exists

1.Calender popup to set datetime instead of Textbox for attribute “Expiry Date”

2. Loading gif when purging is happening in the backend

1.Rename Dynami Report to Dynamic Report Designer

2.Removed Custom Report access from User management and Role Based Access Mangament

3.Fixed save report failed defect

4.Fixed duplicate report name under Report manager

1. Fixed not null, missing columns review date, review tim defect while checker approves /reject records

2.Removed extra scroll from checker audit trail view

3.Disabled the “Make Changes” button for View only access to user

1.Fixed an issue in Report Download Module where on click of delete, after leaving the modify reason blank and selecting ok, it used to show the error message twice, removed the validation in the Index page as then same validation is already happening in a generic function.

2.Enabled download button access for view only access for user

1.Added a generic method to encode the url if # is present in url.

2.Cleared the search filer when the inner grid is closed

3.Disabled export excel button after one click until successfull export

1. Paused video/audio after closing popup window

2.UI enchacement

1.Changes done in Role Management and User Managemen to remove the dirty indicator from the cells when the user changes the value in the grid to its original state.

2.Added LastChangedBy and LastChangedOn in UserManagement Edit Function.

1.Added versioning methods for Javascript files.

2.Changed the UI of Footer to include the versioning popup and moved the major version number to the left.

1.Fixed selected team disapearce on edit of any records

2.Fixed white background of team dropdown on select of any team

1.Removed search and refresh button from the multi skill tab

2.Changed Agent skill assigment header of multi skill view

1.Changed title to Maximize/Restore Down, on hovering to Resize button(toggle screen)

2.Changed report export notification bell icon to automaticaly updates export count

3.Changed icons of sms alert and sms response template admin pages

4.Remove extra space in dynamic search window

1.Makerchecker audit trail changed column name Review Comments to Maker Comments , comments to Checker Comments

2.Fixed User with Maker and Checker Role Able to Delete and Approve the record requested by same user

3.Added settime out ondocument ready of all new maker checker pages, so that it will wait until intialization of checker autit trail grid

1.Removed Months and Changed the time-frame UI to select either from days or MonthToDate option.

2.Months days will take month’s first day till current date.

3.Changed formula of first call resolution of chat dashboad
(Chat – ( Transfered Chat + Conferenced Chat )) / Chat

1.Changed Agv Staff to Avg Staff time, Total Aux to Total Aux Time in OCM Skill historical report

2.Modified OCM Agent Historical Report

1.New admin page to create dynamic report. In this page user can create their own custom report writing query to OCM tables.

2. Same report will be populated in the OCM Report Manger under Dynamic report channel drop down

1.POM Purging Utility

2.POM DNC Bulk Upload

1.Releasing new Outbound module, this module will purge the data uploaded in a CSV file based on the selected Contact List

2. Releasing new Outbound module, this module is used to purge the list of NRIC uploaded in a csv file

1.Fixed display of disabled department and group name in dropdown while creating the chat templates

2.Added auto grid column width on data bound to grid

1.Fixed grid height defect on selection of tabs in mentioned maker checker admin pages

2.Added method to fix tab strip height

1.Changed AJAX call url of GetChatIntentChart and GetChatSkillChart

2.On load fetched data for the dashboard, so no need of changing the tab to get data

1.Cleared previous user session on login and logout

2.Added a check to kill previous user’s session is exists on browser tab close

1. Added bar graph based on top trending intents and top trending skills check

2.Fixed chat counts , AHT,Conferenced chat

3. First Call Resolution formula:

(No. of transferred chat+ No. of conferenced chat )/ (No. of agent involved in interactions)
4.Added fromdate and todate for month in dash board time frame

1.Fixed access of all the pages for all the roles, instead of showing only the pages accessed by that role

2.Removed the date filter as we don’t keep old records in the report

3.Changed PDF header name to OCM User Listing Report

1. Changed warning prompt when date time is greater than the current date time

2.Fixed Advance search visiblility defect on clear filter

3.Fixed search with search criteria in the search box, after clicking on “clear search”, the search criteria in the search box is not getting
removed

4.on close of search cleared search criteria

5.Changed font refernce of glyphicons

6.Cleared search input remains in the date picker after hitting clear all button

7.Fixed disable of report name dropdown values for same report channel which was selected for previous

1. Added shadow effect for all buttons

2. Changed selected tab color

1.Changes done to accept unicode characters

2.Added web config UnicodeEnabled, set 0 to disable or 1 to enable unicode characters while adding/updating record

1.Fixed edit fucntionality of User Role Mapping and Agent Setting Record when profile choosen as as agent

2.Fixed Role Based Access Management-Enable and Disable Function

1.Moved IW interpreter service rest api methods to generic

2.Changed java script reference

1.Upgraded Newtonsoft.Json to 11.0.2

2.Upgraded RestSharp 106.3.1.3

3.Upgrade MVC dependency references

4.Changed assembly Information of all ocm projects

5.Upgraded fontawesome

6.Added check in login page if both customer and company logo is not available

1.Added json file configuration

2.Added custom generic report queries

Added OCM User Listing Report, this report will include below points

1. Access given to role and the Role assingned to user

2. Apllication access is enabled/disabled or user is locked/unlocked based on application

1.Changes in Chat Agent Service Queue Dashboard (addedACW, AUX,SLA%, Abandon%, AvgHandleTime).

2.Integrated the changes in TRealtimeData Service.

1.Changes in _OCMReportsSidebar.cshtml (Hide ReportType and Advanced Serach option for Role access Report).

2.Removed Filter in RoleAccessReport.

1.Upgraded Telerik Kendo version from 2016.2.714.545 to 2018.2.620.545

2.Upgrade MVC version from 5.2.3 to 5.2.6

3.Added kendo css inside content folder 2018.2.620

4.Added kendo javasripts inside scripts folder 2018.2.620

1.Changed Favicon to new company logo

2.Removed Wifi logo in the topnavbar

3.Removed tetherfi logo from appliaction

4.Theme css changes(Default theme,Black theme,Green Theme,Grey Theme,Orange Theme,Pink Theme,Purple Theme,Red Theme

5.Changes done to show display name of logged in users team

1.Changes done to capture n number level hierarchy

2.By default levels of hierarchies are Country,Division,Department and team

3.User/client can change the levels of hierarchy using AgentHierarchy.json

4.Added new columns LevelHierarchy,ParentID,DisplayName and LevelHierarchyID to AGT_Teams

5.Added check if team is already assigned to any agent/user before deletion

1. Added auto grid height method on change of tabs

2.Fixed grid refresh on deletion of record in grid

3.Changes done in admin pages to fit tab width based on length

Added non-clustred index to below tables

1.IVR_Call_History

2.IVR_Call_Active

3.IVR_TRL

4.IVR_USAGE

5.GBL_Interaction_CustomData

6.GBL_InteractionHistory

7.SMSReport

8.TMAC_Interactions

1. Fixed Once maker creates a record, Task complete button is not displayed in the SMS response template module.

2. Fixed SMS Response module-> AppID , message description, source, alert code and Template ID columns are not displayed. (In JSON the column shows hidden:false)

3. Fixed Once i edit a record from SMS response template, last changed by is not updating.

4. Fixed in audit trail report, delete reason is not reflecting for sms response template.

1.Added a dropdownlist for Domain which fetches domain from LDAP Mapping File.

2.Added Enter key detection when typing in either username/password textbox which will then trigger onLogin function.

3.Added validation for Domain and removed validation for \ which was done in username.

4.Added logger class in Login Controller and added a new method to fetch the domains from LDAPMappingFile.

1.Added new admin page Application Access Control which will used to enable/disable and lock/unlock user access to application (OCM,TMAC & IW),

2.If LoginType is set to IIS windows authentication is enabled else if LoginType is set to Custom, Disable the windows authentication in IIS and enable annonymous login then Custom login page will enabled.

3.LoginTries set maxium login tries for an application, once it exceeds auth layer will lock the user for that application.

4.LDAPMappingFile file has to configured with available LDAP server’s. Add this files to Libs folder of ocm.

5.AGT_AppLogin_Track & AGT_AppLogin_Attemptstable are used to track user application access

1.Added new reports OCM Agent Aux Report, OCM Audio Video Report

2.JSON configuration for the new report OCM Agent Aux Report, OCM Audio Video Report,

3.Added access keys to Access Functionality Configuration

4.Generic report query to get data to report ui for the new report OCM Agent Aux Report, OCM Audio Video Report

1.Added maker/checker capabilies to mentioned admin modules. If maker/checker is not required set “MakerChecker” to false in each json file.

2.Added json configuration for mentioned admin modules

3.Added checker access keys for Agent setting, User Role mapping and Role based management

4.Renamed existing RoleID column to ID (Identity) and added new Column Role ID, Updated same from ID. Changes done for maker checker db sync with RoleID

1.Changed word from second chat to subsequent chat in agent settings page (Product change request)

2.Changed start time and end time to start duration and end duration in Wait time colour configuration page (Product change request)

1.Added chat agent perormance, skill historical and agent historical report for genric view

2. Added pagesize and autosize in all json files

3. added check for grid in dynamicseaerch api

1. Changed methid ExelExport to ExportToExcel in excelutilies,

2.Added generic fucntion GetReportColumnNames

3.Added try catch to sortfilter method of dynamicsearch.

4. Added JSONReportConfigurations, JSONReportConfigurationsViewmodel 5.Genracl changes done shared views and search java script 6. For advance search changes done in report home controller if report with json columns are taken from json or else from model