Tetherfi OCM - Release Notes - tetherfi
15452
page,page-id-15452,page-template-default,ajax_fade,page_not_loaded,,qode-theme-ver-1.6,wpb-js-composer js-comp-ver-4.4.3,vc_responsive

Tetherfi OCM – Release Notes

Date VersionTypeFunctionality TypeModuleDescription
1/22/20193.2.1.22FixAdmin ModuleCampaign LinkingUI inporper Node names were displaying. Node missing on load of module. Data back to server is sent wrongly when few nodes were added. Save to Pom server not happening.
Change RequestAdmin ModuleCampaign LinkingTo read data from POM server for every request, instead of reading from previously saved file.
On above change, the positioning of each node in UI will be difficult to handle so we did changes to handle this scenario as well in better way for now.
FixAdmin ModuleFax TemplateFixed an issue where file can be uploaded without selecting the upload options(Logo/html).
FixReportOCM Report ManagerAdded “There is no record to export” toaster message in OCMReportSidebar to show error message when there is no record to export on outer export report
 FixReport

OCM Direct Banking Web Chat MIS Report,

OCM Direct Banking Web Chat MIS Report Agent,

OCM Direct Banking Web Chat MIS Report By Time Productivity,

OCM Direct Banking Web Chat MIS Report Service Quality,

OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature,

OCM Direct Banking Web Chat MIS Report Service Quality Questions

1. Added ‘%’ in First Enquiry Total Percentage, Second Enquiry Total Percentage, Third Enquiry Total Percentage, More Enquiry Total Percentage columns in OCM Direct Banking Web Chat MIS Report Service Quality Questions.
2. Resolved record mismatch issue in single date report record and record of the same day in OCM Direct Banking Web Chat MIS Report,OCM Direct Banking Web Chat MIS Report Agent,OCM Direct Banking Web Chat MIS Report By Time Productivity.
3. Added Agent code and Agent name for ABN chat in OCM Direct Banking Web Chat MIS Report Agent.
4. Fixed an issue where ‘Total Time per login Agent’ column value is wrongly generated in OCM Direct Banking Web Chat MIS Report By Time Productivity.
5. Added Interval report in OCM Direct Banking Web Chat MIS Report By Time Productivity, OCM Direct Banking Web Chat MIS Report Service Quality,OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature,OCM Direct Banking Web Chat MIS Report Service Quality Questions.
1/14/20193.2.1.14NewAdmin ModuleCampaign LinkingNew module Campaign Linking added under Autodialer tab.
EnhancementFunctionalityXML configuration to Json configuration1. Added AccessConfiguration.json file to base product enabling access to only required module and report. This file contains 4 main sections AdminPages, Reports, Dashboards, OtherApplications eliminating AccessFunctionalityConfiguration.xml, AdminPagesConfiguration.xml, ReportsConfiguration.xml files.
2. XML configuration to Json configuration migration to be done using XMLtoJSONUpdate tool to set Included property to true/false in AccessConfiguration.json for all the Modules/Reports/Dashboards present in AccessFunctionalityConfiguration.xml file.
3. Remove AccessFunctionalityConfiguration.xml, AdminPagesConfiguration.xml, ReportsConfiguration.xml files from base application path
EnhancementFunctionality1. User management and Role management
2. OCM Report Manager
XML configuration to Json configuration migration in below pages
1. User management and Role management access pages – changed add, edit, delete,export access based on admin pages, reports, dashboards and other applications accordingly
2. Reports channel and reports drop down values to be included or not
EnhancementFunctionalityTConfigLoaderIntegrated TConfigLoader
EnhancementFunctionalityConfigurationProviderUpdated ConfigurationProvider.dll to latest
EnhancementFunctionalityVersioningAdded versioning icon to footer
FixDashboardChat DashboardSkill dropdown is listing the skill name instead of skill id
1/9/20193.1.12.2802FixReportOCM Direct Banking Web Chat MIS Report,
OCM Direct Banking Web Chat MIS Report Agent,
OCM Direct Banking Web Chat MIS Report By Time Productivity,
OCM Direct Banking Web Chat MIS Report Service Quality,
OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature,
OCM Direct Banking Web Chat MIS Report Service Quality Questions
1. Removed ’00:00:00′ from excel header in export to excel for single date
2. Added ‘Total for selected period’ row for all reports
3. Added % in Service level statistics column of OCMDirectBankingWebChatMISReportServiceQuality
FixAdmin ModuleApplication Access ControlFixed an issue where user is not deleted when specific user is deleted through User Role Mapping or Agent Setting
FixReportOCM AutoDialer Blended Agent ReportAdded Total ACW column (Total ACW = Avg ACW * Total Calls where Avg ACW = Avg(Inbound ACW,Outbound ACW))
FixReportGeneric ReportsDefault grid page size is done configurable in json
1/4/20193.1.12.2801FixAdmin ModuleLog file downloaderFixed an issue where files are not displayed in main grid after fetching files.
FixAdmin ModuleReport DownloaderFixed an issue where pen test user would try to download report using Id.
FixAdmin ModuleAgent Team ManagementFixed an issue where excel file is not exported in xlsx format on export to excel in IE
FixAdmin ModuleReport SchedulerAdded validation check for mandatory field
FixDashboardChat DashboardAdded moxtra channel while getting chat skill drop down
EnhancementReportOCM Direct Banking Web Chat MIS Report Agent,
OCM Direct Bankin gWeb Chat MIS Report
Added ‘Total of Selected Period’ for these two reports
FixReportOCM Direct Banking Web Chat MIS Report By Time ProductivityChanges done in the calculation of TotalPerLoginAgent and TotalTimePerLoginAgent
12/28/20183.1.12.28NewReportOCM Collections DNC List Report,
OCM Collections NSP List Report
Added new report json configuration for OCM Collections DNC List Report, OCM Collections NSP List Report
FixAdmin ModuleLogfile DownloaderFixed an issue where files present in module does not display when selected second time. (PRD-OCM-18007)
FixAdmin ModuleAgent Skill Assignment1. Fixed an issue where incorrect message is displayed while assigning skills to multiple agents. (PRD-OCM-16999)
2. Handled exception when all skills are removed to an agent and added one toaster message saying “No skills selected to assign”. (PRD-OCM-18004)
FixReportOCM Direct Banking WebChat MIS Report – Service Quality (Chat Nature)Fixed an issue where workcode which is not added in json is shown in exported excel sheet. (PRD-OCM-19005)
FixReportOCM Direct Banking Web Chat MIS Report Service Quality, OCM Direct Banking Web Chat MIS Report Service Quality Questions, OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature, OCM Direct Banking Web Chat MIS Report, OCM Direct Banking Web Chat MIS Report Agent, OCM Direct Banking Web Chat MIS Report By Time ProductivityFixed an issue where incorrect No of pages and total item count is displayed on advanced search. (PRD-OCM-19011)
FixReportOCM Agent Historical Report, OCM Chat Interaction ChatBot Report, OCM Agent Aux Report, OCM Audio Video Playback Report, OCM Agent Login Logout Report, OCM Agent Summary Report, OCM Agent Interaction Report, OCM User Listing ReportChanged done to get data of missing agent from master table
FixAdmin ModuleReport DownloadAdded Audit trail for File delete and download action in Report download module. (PRD-OCM-19002)
NewReportSkill Profile ReportAdded new report to show Calls answered and calls abandoned in the skill in the interval of 5 seconds under Agent Channel
NewAdmin ModuleReport SchedulerAdded new admin module for Report Scheduler with edit options
FixAdmin ModuleAgent Settings, Agent Skill Assignment, Agent Team Management, User Role Mapping , Workcode ListFixed page loading, create,update bugs in IE browser
12/14/20183.1.12.14NewReportOCM Chatbot Interaction ReportAdded new report to show chat interaction from chat bot to live chat agent
NewAdmin ModuleTMAC Siebel Release1. New module to download TMAC Siebel Release
2. Add MIME Type application/bat for extension .bat for IIS application
NewAdmin ModuleChat Menu DescriptionNew module to map IW node id to menu name, this menu name will be used in the OCM reports
FixReportAudit Trail ReportChanged Last Changed On date time format to OCM default date time format
FixFunctionalitySet Dashboard Time Frame‘Set Dashboard Time Frame’ pop up screen remains in front even when user navigates from Chat Dashboard to OCM main page or OCM reports page
FixReportOCM User Listing ReportRemoved team/teamsupervisor ReportFilterType
FixReportOCM Direct Banking Web Chat MIS Report Service Quality, OCM Direct Banking Web Chat MIS Report Service Quality Questions, OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature, OCM Direct Banking Web Chat MIS Report, OCM Direct Banking Web Chat MIS Report Agent, OCM Direct Banking Web Chat MIS Report By Time Productivity1. Fixed an issue where grid view changes on disabling any header.(PRD-OCM-16889)
2. Fixed an issue where Export to Excel and export report in report manager is not working.In notification bar report is not shown.(PRD-OCM-16898)
3. Fixed an issue where incorrect names displayed in exported file,export notification and view downloaded reports page.( PRD-OCM-16903)
4. Fixed an issue where column values are always 0 for any workcode in OCM Direct Banking WebChat MIS Report – Service Quality (Chat Nature).(PRD-OCM-16896)
5. Fixed an issue where column header name in grid are wrong(PRD-OCM-16906)
6. Fixed an issue where search window is not opening for all reports(PRD-OCM-16888)
7. Fixed an issue where invalid column names are listed in advanced search dropdown.(PRD-OCM-16887)
FixAdmin ModuleAgent Skill AssignmentFixed an issue where skills are not assigned in IE.(PRD-OCM-16941)
FixAdmin ModuleSkillConfigurationFixed an issue where grid height is varying based on no of records.(PRD-OCM-16954 )
EnhancementAdmin ModuleCampaign Utility HAEnhanced to refresh the grid every configurable amount of time in JS global variable, added try catch wherever required in JS.
EnhancementAdmin ModulePOM Purging Utility, POM DNC Bulk Upload, Manual Upload Utility1. Added try catch blocks in JS wherever required to handle the errors.
2. Trimming the spaces for names, disabling the Contact List dropdown and button when upload is in progress in POM DNC Bulk Upload
NewReportOCM Interaction Actions ReportAdded new report to show Interaction Actions Report under Agent Channel
FixReportOCM IVR Call Trace ReportAvoided duplicate UCID from the SMS Report table join
11/30/20183.1.11.30FixAdmin ModuleAgent Team ManagementChanged column width of editor page
EnhancementReportOCM Agent Historical Report, OCM Chat Interaction ChatBot Report, OCM Agent Aux Report, OCM Audio Video Playback Report, OCM Agent Login Logout Report, OCM Agent Summary Report, OCM Agent Interaction Report, OCM User Listing ReportChanged done to get data of missing agent from master table
FixReportWork Code Report1. Fixed an issue where refresh is not working after search.(PRD-OCM-14486)
2. Fixed an issue where grid is shrinked after disabling any grid column. (PRD-OCM-14485)
FixReportGenericFixed an issue where after search, no of records displayed incorrect in drilldown page.(PRD-OCM-11440)
EnhancementReportOCM Survey Search And Retrieval ReportAdded Question column to OCM Survey Search And Retrieval Report
EnhancementReportOCM Agent Summary ReportAdded new TotalFax, TotalFaxTime,AvgFaxTime columns to OCM Agent Summary Report
EnhancementAdmin ModuleReport Downloads, ExportSchedulerAdded with(nolock) to queries in ReportDownload and ExportScheduler
11/25/20183.1.11.25FixQueryCall Trace SQL View1.Handled ‘DC’ calls with empty Agent details
2.Handled multiple ‘AT’ calls with different details like (TalkDuration, AgentConnected, AgentConnectedDateTime, AgentDisconnectedDateTime etc..)
NewReportOCM Respondent Summary ReportAdded new json report for OCMCampaignRespondentSummaryReport under Campaign channel
EnhancementReportOCM Survey Summary ReportAdded QuestionnaireName, Intent, HelpHitcount columns to OCM survey summary report
EnhancementReportAllAdded condition to export to excel/csv based on two columns for drill down reports
NewReportOCM Search And Retrieval Report1. Added new json report for OCMCampaignSurveySearchAndRetrievalReport under Campaign channel
2. Added fourth parameter for third grid in json for the report
NewReportOCM Collections Accounts Not In Listing ReportReleasing new report named Accounts Not In Listing Report for Collections which will get data from the Pre-Processing.
NewReportOCM Direct Banking Web Chat MIS Report Service QualityThis report is to review the manpower resources of supporting different nature of chatting
OCM Direct Banking Web Chat MIS Report Service Quality QuestionsThis report is to review the manpower resources to support the Chat services
OCM Direct Banking Web Chat MIS Report Service Quality Chat NatureThis report is to review the manpower resources of supporting different nature of chatting (single vs. multiple question asked)
OCM Direct Banking Web Chat MIS ReportThis report is to review individual agent productivity
OCM Direct Banking Web Chat MIS Report AgentThis report is to review all agent productivity
OCM Direct Banking Web Chat MIS Report By Time ProductivityThis report is to review the productivity by different interval
NewReportOCM Predictive Job Performance Summary ReportAdded new json report OCM Predictive Job Performance Summary Report under Collections channel
OCM Preview Job Summary ReportAdded new json report OCM Preview Job Summary Report under Collections channel
OCM Predictive Agent Time Summary ReportAdded new json report OCM Predictive Agent Time Summary Report under Collections channel
OCM Preview Agent Time Summary ReportAdded new json report OCM Preview Agent Time Summary Report under Collections channel
FixReportOCM Secured Unsecured Performance ReportDesired Service Level calculation changes
OCM Audio Video ReportAdded missing columns ChatbotSessionid, Channel
NewAdmin ModuleCampaign MappingThis modules used to map the campaign with the configured team name
Change RequestAdmin ModuleChat Templates, SMS TemplatesChanges done to accept unicode character text
EnhancementReportAudit TrailChanged done to store unicode character in old and new values of Audit Reports
FixAdmin ModuleQuery Browserformated datetime column from table
11/13/20183.1.11.15NewAdmin ModuleOpaque DataAdded new admin module to hide some sensitive answer in Agent Scripting
NewReportOCM Survey Summary ReportAdded new json report for OCMCampaignSurveySummaryReport under Campaign channel
FixAdmin ModuleIVR Callback Announcement1. Fixed an issue where new non existing entry is failed to add in Callback Announcement Module.
2. Removed “select a wav file” message when grid cell is clicked other than valid wav file.
FixAdmin ModuleTMAC Transfer List1. Fixed audit trail old values issue in TMAC Blind Transfer.
2. Fixed an issue where grid is not loaded properly when new record added to TMAC Transfer List.
FixAdmin ModuleIVR ConfigFixed an issue where UserID is displayed wrongly in Audit trail page for IVR Config module.
FixAdmin ModuleIVR Callback Management1. Changes done to hide Change status ID column.
2. Changes done to select same start and end date in search.
FixAdmin ModuleAgent Skill AssignmentChanges in Agent Skill Assignment module to extend current session when skill is dragged.
FixReportCallback SLA ReportAdded new json configs for Callback SLA Report
FixReportOCM Call Transfer ReportFixed an issue where Start and End date of the call is missing in report UI.
FixReportOCM Role Access ReportChanges done to display default Access value as ‘Disable’ when json specified columns not fetched in query result.
FixAdmin ModuleLoginChanged “Login in to continue…” message to “Log in to continue…” in Login page. ( PRD-OCM-15575)
Change RequestFunctionalityGeneric1. Encrypted string is appended ocm user to the application URL of Interaction Workflow, Interaction Workflow Chat and Agent Scripting.
2. Added new maker, checker, previewer access and link to Interaction Workflow Chat
EnhancementAdmin ModuleVIP List Management1. Download option to download already existing records in to csv file.
2. Bulk upload option to upload csv file.
Change RequestAdmin ModuleIW Role Access MatrixAdded option to select roles for IW chat or IW voice.
11/15/20193.1.11.8EnhancementFunctionalityFont AwesomeUpdated Font Awesome to v5.4.2 Pro
FixReportOCM Audio Video Playback ReportFixed an issue in the drill popup – playlist where scroll would not work if there were a lot of files present in the playlist
EnhancementFunctionalityFont Awesome IconsChanged the icons in all views and xml to the latest available from the new font awesome release
FixFunctionalityResizableFixed an issue in Admin Pags where the editor popup would resize when it was dragged to the left or right of the page
FixReportOCM Report Genric UIAdvanced search option removed in User listing and role acces report. Also after coming back quick input and advanced search removed.
NewReportAgent Scripting ReportNew report to view Agent Scripting details , which contains the question and answer
FixAdmin ModuleChat TemplateFixed an issue where user is able to delete already maped department and group in chat template.
FixAdmin ModuleCallback Enable/DisableFixed an issue where title of alert message is not proper. Kendo confirm box is changed to swal.
Change RequestReportOCM Campaign Response By Count Report, OCM Campaign Response Summary Report, OCM Campaign Response By Cent ReportAdded campaign search criteria excel header
Change RequestAdmin ModuleChat Intent Skill MappingRenamed SOI Intent Mapping / Intent Skill Mapping to Chat Intent Skill Mapping
NewReportOCM Inbound Abandoned Report, OCM Outbound Nuisance Report,OCM Secured Unsecured Performance ReportAdded check channel=Collections and new reports for Collections named Inbound Abandoned Report , Outbound Nuisance Report and OCM Secured Unsecured Performance Report
EnhancementAdmin ModuleAgent Skill Assignement1.Implemented Dynamic UI based on the json configuration
AgentSettingChannelCount, skills tab can be disabled on the same.
2. Operator and OperatorValue for each channel will be configured in the
AgentSettingChannelCount json, Operator can be any number of comma
separated value. Operator can be StartsWith/EndsWith/Contains/Range.
3. Same configuration will be used in Chat intent skill map to get all chat
skillbased on Operator.
4.Changes done to handle empty spaces and 0 in skill level.
EnhancementAdmin ModuleSkill Configuration1. Sync skills based on the Operator and OperatorValue for each channel will be configured in the AgentSettingChannelCount json
FixReportOCM Audio Video Playback ReportExport to excel issue when excel sheet name contains ‘/’
FixAdmin ModuleWorkcode ListNew admin module to create work code and work group
Change RequestAdmin ModuleIW Role Access MatrixDisabled Add, Copy, Version Control, Delete and Build actions for Checker role.
Change RequestReportOCM Agent Aux ReportAdded key to exclude auxcodes in the report
10/29/20183.1.10.29NewReportOCM Collections Agent Owned Recalls Report, OCM Collections Call Attempt Report, OCM Collections List Accounts not Attempted ReportAdded check channel=Collections and new reports for Collections named Agent Owned Recalls, Call Attempt, List Accounts not Attempted under Collections.
EnhancementAdmin ModuleReport DownloadsAdded check for ReportGeneratedBy to include scheduled reports in report downloads and export files
NewReportOCM Chat Transfer Report, OCM Chat Analysis Count Report, OCM Chat Host Transaction ReportAdded OCM Chat Transfer Report, OCM Chat Analysis Count Report, OCM Chat Host Transaction Report reports under chat channel
EnhancementAdmin ModuleIvr Holiday List, Ivr Introductory Message Announcement, Ivr Hostmap1. Added new json configs for Ivr Holiday List
2. Added check for duplicate and mandatory from json
FixAdmin ModuleVIP List Management,IVR Operating Hours,Callback Management1. Changes done to show “No records to display” message on invalid grid search.
2. Fixed StartTime and EndTime format issue in IVR Operating Hours.
3. ‘Change Status’ column name changed to ‘Change Status ID’ in Callback Management.
FixReportCallback SLA ReportColumn name ‘Call Back Type’ is changed to ‘Callback Type’
EnhancementAdmin ModuleSkill Configuration1. If ‘SkillConfigurationMode’ key is set to 0 then “Sync Skill” button is enabled. This button is used to sync skills from CM to OCM DB.
2. Default values for extra columns which are not present in CM are configured as ‘SkillConfigurationDefaultValues’.
3. New skills are added/updated/deleted directly to OCM DB.These skills will not be there in CM, has to be added manualy to CM.
4. If ‘SkillConfigurationMode’ key is set to 1, skills are managed in SMSAPI.
EnhancementAdmin ModuleIVR Branch Management1.Maker Checker Page is changed to new design.
2.Page is configurable to maker checker using json configuration
EnhancementAdmin ModuleIVR CallbackAnnouncement1.Changes done to upload wav file to MPP folder.
2. Added new json configs for Ivr Callback Announcement
10/18/20183.1.10.18EnhancementAdmin ModuleAgent Setting, User Role Mapping1.Added retag supervisor option, when deletion of supervisor and changing team and profile of an supervisor within same team level.
2.This option can be configurable using key “IsRetagSupervisor”.
3.When user try to remove/modify any supervisor. To choose new supervisor of previous/same team level.
4.Changed supervisor drop down username to firstname + last name of supervisor
Change RequestReportOCM Autodialer Blended agent reportChanged report design to show dril down details for agent with date column
EnhancementAdmin ModuleExport SchedulerAdded new column “ReportTitle” to save scheduled report title required for OCMExportScheduler service
FixAdmin ModuleIVR Callback Annoucement1. Validation message is added for successful creation of record/Edit/Delete.
2. Changes done to play uploaded wav file when filename clicked.
3. Fixed an issue where wav file is not displayed when language is changed.
4. Changes done to prevent same record creation multiple times.
5. Validation message added if start time is greater than end time.
6. Added validation message for invalid input for Start time and end time.
7. Added WAV file Sync Feature to other Application Servers using OCMApplicationWebSync
FixAdmin ModuleIVR Holiday ListChanges done to prevent entry for same date range.
FixAdmin ModuleIVR Operating HoursChanges done to disable VDN field in edit functionality
FixAdmin ModuleIVR Introductory Message Announcement1.Maker Checker Page is changed to new design.
2.Page is configurable to maker checker using json configuration
FixAdmin ModuleHost Value Mapping1.Maker Checker Page is changed to new design.
2.Page is configurable to maker checker using json configuration
EnhancementAdmin ModulePOM Manual Upload UtilityIncluded Cancel event to remove the uploaded file from the UI
EnhancementFunctionalitySession Management1. Changes done to logout from OCM page when same user is logged in different session.
2. This is configurable in TUserSessionManager service.
FixAdmin ModuleAgent Skill Assignment1. Alert message is changed from “Atleast one skill is required” to “At least one skill is required”.
2. Increased Skill Listbox width both for Single and Multiskill Tab.
FixReportOCM IVR Call Trace ReportRemoved unwanted column AgentWaitTime
10/15/20183.1.10.15EnhancementAdmin ModulePOM Purge UtilityChanges done to work for both TeleSales and Collections based on the AutoDialer config key
Mention Collections/TeleSales in POMPurgingUtility.js global variable.
Same config keys will be used but the values differs based on TeleSales/Collections
EnhancementAdmin ModulePOM Manual Upload UtilityChanges done to work for both TeleSales and Collections based on the AutoDialer config key
FixAdmin ModuleSend Fax1. Fixed issue where the filename has spaces in it by Tfax, now removing the white spaces and saving the file.
2. Filename can contain special characters also
FixReportCS Sales ReportIncluded CampaignCode in the query instead of JSON, removed Campaign Code from the JSON, removed unwated column
EnhancementFunctionalitySession Management1.HA for UserSessionManagerServer has be handled
2.These server counts are configured in UserSessionManagerServerCount key and all the end points for the configured severs has to be added.
3.Changes done to call checkTimeout only when User is logged in successfully.
EnhancementAdmin ModuleExport Scheduler1. The reports can be scheduled to export from OCM “Export Scheduler” module
2. These reports can be scheduled for exporting on daily, weekly, monthly basis to excel or csv file from OCM Export Scheduler service
3. Report files will be saved in specified path after exporting successfully
4. If email notification config is enabled, the service will trigger an email to selected email address once export is completed
5. Renamed “Report Scheduler” to “Export Scheduler” in all report views
NewAdmin ModuleVIP List Management1.Added New Module VIP List Management under IVR channel.
2.This module is used for managing and whitelisting select customers
FixReportOCM Audio Video Playback ReportChanges done to fetch the recorded file as memory stream from recorder rest api using FileStreamResult
Change RequestAdmin ModuleIW Role Based Access MatrixEnabled edit aceess for previewer role type
10/5/20183.1.10.5EnhancementAdmin ModulePOM DNC Bulk Upload, Campaign Utility HA, POM Purge Utility1 Included Audit Trail report for this modules
2 POMPurge Utility incresed in the width of dropdown
Change RequestAdmin ModuleSend Fax1. Removed the image compression format lzw
2. Resolution of the image made configurable for pdf, templates and jpg
Change RequestAdmin ModuleFax Line ConfigRemoved Prefix from the view
Change RequestJSONOCM Fax Sent Detail ReportChanged Recipient Number from Hidden true to Hidden false
NewFunctionalitySession Management1. Changes done to prevent user to login OCM in multiple PC without logging out one another.
2. Fixed an issue where user is not timeout after away from OCM screen when OCM is in Active creation window.
3. TUserSessionManager Service is integrated to OCM and this is configurable by setting 1/0 (Enable/Disable) value of “IsSessionManagerEnabled” key in config.
4. If user is idle for OCM Timeout time(In TUserSessionManager) then alert message is displayed to extend the session.This message is displayed when Session timeout time for current session is less than “OCMTimeoutPopupTime” mentioned in config file.
5. If user clicks “Extend Session” button current session is extended to next Session Timeout Time(i.e. Current Time + OCM TimeOut Time) otherwise user is redirected to timeout page.
6. Session timeout time is updated in TUserSessionManager service for each user interaction.
EnhancementReportOCM Agent Historical Report, OCM Chat Interaction ChatBot Report, OCM Agent Aux Report, OCM Audio Video Playback Report, OCM Agent Login Logout Report, OCM Agent Summary Report, OCM Agent Interaction Report, OCM User Listing Report1.Implemented Report Filter based on the team hierarchy.
2.Changes done to filter records based on report filter (NA,Team,TeamSupervisor) mentioned in config.
3. If ReportFilterType is ‘NA’ there is no filter applied to reports
4.If ReportFilterType is ‘Team’ reports are filtered based on the team of the user and the supervisor/agent within and below the team.
5..If ReportFilterType is ‘TeamSupervisor’ reports are filtered based on the team and supervisor of the user and the supervisor/agent below him.
FixAdmin ModuleAgent Team ManagementFixed an issue where Country dropdown is not cleared while creating new Team.
NewReportOCM DCP Sales Report,OCM CCPL Sales Report,OCM CCFT Sales Report,OCM CPFT Sales ReportAdded new channel = Sales and added OCM DCP Sales Report,OCM CCPL Sales Report,OCM CCFT Sales Report,OCM CPFT Sales Report under Sales channel
EnhancementReportGeneric ReportsChanged header for report name in exported file on Export to excel/csv
Change RequestReportOCM Contact List Purge ReportChanged columns of main and drill grid as per change request and included CreatedBy and CreatedDateTime columns in report
Change RequestReportOCM Campaign Response By Percent ReportChanged report display name from OCM Campaign Response By Cent Report to OCM Campaign Response By Percent Report
Change RequestReportOCM Audio Video Playback ReportChanges done to pass media data via OCM server, instead of UI directly so that Recorder Access control implementation can be handled at Recorder end
9/28/20183.1.9.28NewReportOCM AI Renewal Policy Report, OCM New Policy Report, OCM Card Activation Submission Report, OCM CE AF Retention Report, OCM CS Sales Report, OCM GI Sales Report, OCM ACQ VA Sales Report, OCM Smart Pay Sales ReportAdded new channel = Sales and addedOCM AI Renewal Policy Report,OCM New Policy Report,OCM Card Activation Submission Report,OCM CE AF Retention Report,OCM CS Sales Report,OCM GI Sales Report,OCM ACQ VA Sales Report,OCM Smart Pay Sales Report under Sales channel
FixFunctionalityAgent SettingFixed DateTime search issue in Top right search function
Change RequestReportOCMAutoDialerDNCListReportAdded Mode column in json file and Generic query to display in the UI
FixReportFax Receive Detail ReportFixed wrong toaster message for Annotated file preview
EnhancementAdmin ModuleManual Upload UtilityUpdating the UploadTime from checker when the file is uploaded to POM server
EnhancementAdmin ModulePurge UtilityChanged in JS to accept conditions for NRIC as well
EnhancementFunctionalityPrint JSUpdated the plugin print js to the latest version
FixDashboardFax DashboardFixed title name mismatch between table and boxes
FixReportFax Sent Detail ReportFixed the export to excel/export to csv issue. Modified the OCMCustomReport query
FixAdmin ModuleHost Value MappingRemoved client check in index
NewReportWordcode ReportAdded workcode report configuration
FixReportOCM IVR Call Trace ReportChanges done to display based on menu order in call trace drill down pop up
Change RequestReportOCM Skill Historical ReportChanged done in the generic query to show decimal values service level
EnhancementAdmin ModuleUser Role MappingChanges done in Edit page to fetch available users grid columns from json.
9/24/20183.1.9.24FixAdmin ModuleFax Senders1) Fixed Bulk upload issue to not accept invalid data. CSV file should be valid one
2) Upload button view updated to proper alignment
EnhancementAdmin ModuleSend Fax1) Changes to get the file from the remote location i.e from TFMC
2) Selecting distinct DNIS to show in UI for FaxLine
EnhancementAdmin ModuleFax TemplateTemplate Name to accept only numbers and alphabets, should not allow to update with special characters
EnhancementReportFax Sent Details Report1) Selecting the values based on DNIS, previously it was Recipient Number as per user request
EnhancementReportFax Received Details ReportUpdating RouteStatus to NA if null or else the proper Route Status value.
EnhancementReportOCM ReportAdded toaster messages for failure case in previewing the files
EnhancementAdmin ModuleManual Upload Utility1) In Success or failure case returning the class object (json) to JS
2) Inserting data to PreProcessing table for other uses
3) Inserting 2 more fields totalrecords and finalrecords to both ManualUpload table and Preprocessing table.
4) Run ManualUploadALter.sql in both Maker and Checker DB
FixAdmin ModuleCampaign Utility HA1) Integration with TetherfiPOMConnector.dll
2) Success and Error messages with response from the POM server
3) Modified the grid to include buttons in the grid
FixAdmin ModuleAgent Setting1. Added onSpin event to handle Maxlength issue in AvayaLoginID NumericTextBox.
2. Validation is added for Channel Tab Count should not exceed 50.
FixAdmin ModuleRole based access management1. Changes done in Role based access management to display all the altered functionality name in audit trail report.
FixAdmin ModuleUser Role Mapping1. Changes done in User Role Mapping to display Team name and Supervisor name instead of Team ID and Supervisor ID in Audit Trail.
2. Added onSpin event to handle Maxlength issue in AvayaLoginID NumericTextBox.
Change RequestAdmin ModuleTMAC Transfer List1. Fixed Skill Name and Skill ID Edit Issue in TMAC blind transfer list. Skill Name column can be configured as Drop down or TextBox.In case of Drop down, all the skills are fetched from SMSAPI.
2. Added ID column in AGT_Favourite_Voice_Skills table to update the record based on this column value.
EnhancementReportOCM Callback Schedule Report1.Changes done to get data from POM database
2.Data will be fecthed using sql view vw_CallBackScheduleReport same will be used in generic query
EnhancementReportOCM Not Called List Report1.Changes done to get data from POM database
2.Data will be fecthed using sql view vw_NotCalledListReport same will be used in generic query
EnhancementReportOCM Campaign Response By Cent Report1.Changes done to get data from POM database
2.Data will be fecthed using sql view vw_ResponseByPercent same will be used in generic query
EnhancementReportOCM Campaign Response By Count Report1.Changes done to get data from POM database
2.Data will be fecthed using sql view vw_ResponseByCounts
3.Above views are used in Get_OCM_CampaignResponseByCountReport stored procedure will be used in generic query
EnhancementReportOCM Campaign Response Summary Report1.Changes done to get data from POM database
2.Data will be fecthed using sql view vw_ResponseSummary_CC_Counts, vw_ResponseSummary_EFF_Calls, vw_ResponseSummary_Sales_Calls. 3.Above views are used in Get_OCM_CampaignResponseSummaryReport stored procedure will be used in generic query
EnhancementReportOCM Contact List Import Summary Report1.Changes done to get data directly from Outbound_PreProcessingSummary instead of scheduler table
EnhancementReportOCM Call Attempt ReportChanges done to get the data to scheduler table from POM database
EnhancementReportOCM DNC List ReportChanges done to get the data to scheduler table from POM database
FixReportOCM User Listing ReportChanges done to display all users in the system
FixDashboardChat DashboardChanges done in Stored procedure to get the columns same as json Property Name.
Change RequestDashboardFax DashboardChanges done in Stored Procedure to get the Sent details from the FaxSentDetailReport with respect to ANI
9/17/20183.1.9.17EnhancementAdmin ModuleFax Senders1. Changed the background color of Kendo Upload for uploading csv file
2. CSV file validation of FaxLine, FaxNumber and Type
FixAdmin ModuleFax Route ConfigRoute Data field to not accept only ” ” (space) and create record
EnhancementAdmin ModuleFax TemplateNot allowing users to select Logo and upload HTML and select HTML and upload png, showing error message.
EnhancementAdmin ModulePOM Manual Upload Utility1.Introduced new check where the Ph no column in CSV file should start with either 065 or 65
2.Showing toaster message if there are duplicate records, count of duplicate records
3.Inserting the Duplicate count to [Outbound_PreProcessingSummary] table
FixAdmin ModuleCampaign Utility HAHandling the return from POM server and displaying to the user the same, if its failure or success
EnhancementAdmin ModulePOM Purging Utility1.Changed from DateTimePicker to DatePicker.
2. Introduced 2 global variables nric and date in POMPurgingUtility.js
Change RequestAdmin ModuleSendFax1.Changed the token seperator from “” to “,” for multiple receipients
2.Removed Edit and Delete from the Kendo Grid
3.Added MaxLengthNumber global var in JS to check the maximum numbers to send
4. Showing the Time if sending template immediately or scheduling at a particular time
5 .Changed Scheduled Time to Time in the Grid
Change RequestAdmin ModuleSkill ConfigurationChanges done in skill configuration module to assign Priority to the skills(Top,High,Medium,Low).
Added failure message when user trying to delete assigned skills.
FixAdmin ModuleWait Time Color ConfigChanged incorrect Failure toaster message
FixAdmin ModuleAgent Setting, User Role MappingFixed issue with UserRoleMapping and Agent Setting not binding with the dropdownlist and dropdowntree
FixFunctionalityGeneric1.Fixed an issue where search would not work when going to a subgrid, closing and going back to the main grid by clearing the search of the previous grid.
2. Fixed an issue where Modules shown in Landing Page “Select a Module” drop down do not have any flow or order.
3. Fixed “No access to admin pages” defect in IE.
4. Fixed grid Page size value duplication on every databound call for Reports and Admin pages
FixAdmin ModuleCM Data SyncChanged failure toaster message color from green to red.
FixAdmin ModuleIVR callback ManagementAdded ColumnShow,ColumnHide events to IVRCallback Management Index Page.
FixAdmin ModuleAgent Skill Assignment1.Removed unwanted columns from the grid.
2. Fixed an issue where save and reset buttons are not displayed when Verdana Font is used.
FixReportReport HomeFixed Up and Down button icon in date selection.
FixReportOCM ReportFixed an issue where search would not work when going to a subgrid, closing and going back to the main grid by clearing the search of the previous grid.
9/8/20183.1.9.8EnhancementDashboardDashboard UIChanged the Dashboard UI, Added fullscreen functionality, changed animations and
NewFunctionalityMaterial IconsAdded material Icons support
EnhancementDashboardChat Dashboard1. Added new fields Audio Escalated, Video Escalated, Transferred Audio, Transferred Video, Conferenced Audio, Conferenced Video, Average Audio Handle Time, Average Video Handle Time, First Audio Call Resolution, First Video Call Resolution.
2. All box layout fields are made configurable based on ChatDashboard.json
FixAdmin ModuleAgent Setting, User Role Mapping1.Fixed issue with UserRoleMapping and Agent Setting not binding with the dropdownlist and dropdowntree
2. Fixed Profile and Supervisor fields empty on editing the record.
3. Changes done in AgentSetting to export excel only if records are exist and display error message only once.
4.Added team level validation to user role mapping and agent setting. if team is assigned to other lower level supervisor/agent
5.Changed last name and first name max lenght to 50
FixAdmin ModuleAgent Skill Assignment1. Changes done in Agent skill assignment module to display failure message when user try to assign disabled channel skills to agent.
2. Changes done in AgentSkillAssignment.js to export excel only if records are exist and display error message only once.
Change RequestFunctionalityLogin1.Added condition for empty username, domain, password
2.Changed done to select by default first domain in the dropdown
EnhancementReportFax Received Details Report & Fax Sent Details ReportAs TFAX inserts data with Result=null initially, reports should not show the data which Result is null. Checking the Result column of both reports to be not null
EnhancementAdmin ModuleCampaign Utility HA1. Handling the different POM response in UI to show message to the user 2. Added POMManualResponse class in Model to handle the response
FixAdmin ModulePOM Manual Upload Utility1. Handling the different POM response in UI to show the message to the user
2. Handling various csv file validation to showing the message to the user if any error
3. Added download option to checker as well
4. Added check where maker is not able to upload to the POM server
5. Renaming the uploaded file by checker to POM server on successful, till now same contact list file cannot be uploaded by maker.
6. Checking empty file uploads
EnhancementAdmin ModuleFax Template1. Showing message when successful/unsuccessful upload of file. Displaying uploaded filename in the grid (if any)
2. Showing Edit values on respective fields
EnhancementAdmin ModuleFax Line ConfigMoved more JS to separate file, changed the color of grid button to white
EnhancementFunctionalityOCM Custom ReportAdded toaster message in Preview and Print methods to show whether the file is previewing/printing, on success and on failure.
FixAdmin ModuleFaxSendersHandling the csv file validation of FaxLine, if not present under FaxLine deleting the file from the path and not allowing to insert to DB
EnhancementReportOCM AutoDialer Campaign Response By Count Report, OCM AutoDialer Call Attempt Report, OCM AutoDialer Campaign Response Summary ReportIncluded AgentName column in Reports- added in stored procedure and insert scripts for OCMCustomReport table
EnhancementReportOCM AutoDialer Call Attempt ReportIncluded Job Id and Job Name column in Json File
FixReportDynamic ReportsFixed Export Issue from Report selection page
FixReportAllFixed issue for Exported file sheet header with space
FixReportOCM Report Manager1. Fixed reports dropdown selection issue on click of browser back button
2.Clear Quick Input Window’s search when clicking on Clear All Search Button in Reports Sidebar
Change RequestAdmin ModuleFax Auto Ack, Fax Route Map, Fax Senders, Fax LineName and intent fields not to accept the “space” as a character and create the record
Change RequestFunctionalityChecker Audit TrailWhen checker rejects the data in POM Manual Upload Utility the rejected uploaded file to be renamed
FixFunctionalityExport PageFixed Export to Page defect of IE browser, Added file extension .xlsx
EnhancementFunctionalityGrid Page SizeAdded global variable adminpagesize and reportpagesize, to configure admin and report grid page size
8/31/20183.1.8.31EnhancementAdmin ModuleFax Line ConfigDescription to take max of 250 characters. Added MaxLength in View
EnhancementAdmin ModuleFax Senders

1.Sender Name to take max of 50 and Fax Number to take max of 20 characters.

2. User with only view access cannot upload csv file

3. Fixed of upload button getting disappered after uploading the file

FixAdmin ModuleFax TemplateWhen maker submit delete request, checker approve will get the error “failed to approve the data!” fixed
EnhancementAdmin ModuleFax Auto AckName to accept not more than 15 characters. Added MaxLenght in view
FixAdmin ModuleSend Fax

1 When add recipient number and remove it, showing toaster error message as number not entered

2 Not allowing to send to more than 5 numbers in this module. Added new key in config as to how many numbers to change. That should also be updated in view.

FixDashboardFax Dashboard

1 Issue fixed of sending and receiving not updating. Changed from TimeoutTime to Realtimeouttime

2 Added FaxDashboard check in _landingpage

FixAdmin ModuleManual UploadUtilityFixed the toaster issue, displaying the response from the pom server.
Improvised the code in the controller
NewAdmin ModuleCampaign Utility HANew module which will get the data from the POM server and display those in the OCM grid. User can start and stop campaign
NewAdmin ModuleCallback Enable DisableNew module which will call MakeCall method of Dialer service to Enable/Disable Callback.
NewAdmin ModuleIVR Callback ManagementNew module to manage the IVR callback details in OCM. With the fucntion Change status to Open and Change status to close
FixAdmin ModuleAgent Setting, User Role Mapping

1.Fixed Data not binding to Supervisor and Profile dropdown on Edit in UserRoleMapping and Agent Setting

2.Added max length check for login id 10, firstname and lastname 100, username/lanid 50.

3.Fixed first name and last update defect

4.Changes in AgentSetting.js to display TeamName and SupervisorName in auditTrail.

5.Disabled agentid/avayaloginid on edit of UserRoleMapping and Agent Setting

FixAdmin ModuleChat Templates

1.Changes done to make DepartmentName and GroupName editable in Group and Main template tab

2.Moved chat template to new js file

FixAdmin ModuleAgent Skill Assignment

1.Changes done to detailed export of channel count with agent information in Agent Skill Assignment Module.

2.Fixed to show error message while try to assign skills to agent when channel is not enabled for an agent

3.Fixed missing already assigned skill in voice channel skills

4. Changes done in AgentSkillAssignment Module to validate Skill level less than 0.

FixFunctionalityDynamic Search ReportFixed after performing a filter in a Report using the Autocomplete Box and then doing a dynamic search the autocomplete filter box would not clear.
FixAdmin ModuleAdhoc Option EnhncementFixed Adhoc Option Enhancement-Able to see “;” on creating the record
FixReportNice Integration ReportFixed while updating notification bell after succesfull export of nice integration report
Change RequestReportOCM Skill Historical ReportAdded SLA column to first and second grid
FixAdmin ModuleAgent Team ManagementChanges done to update hierachy display when each level hierachy name got changed
FixAdmin ModuleReport DownloadRemoved ID column from Report download grid
FixAdmin ModuleAgent Broadcast MessageFixed issue in loading of team tree drop down
NewReportsOCM Campaign Response By Cent Report, OCM Campaign Response Summary ReportAdded new OCM Campaign Response By Cent Report, OCM Campaign Response Summary Report for POM telesales as dynamic reports for AutoDialer channel
EnhancementReportsOCM Call Attempt Report, OCM Campaign Response By Count Report, OCM Call Back Schedule Report, OCM DNC List ReportChanged columns of OCM Call Attempt Report, OCM Campaign Response By Count Report, OCM Call Back Schedule Report, OCM DNC List Report based on changes in Tmac_POM_InteractionHistory table
EnhancementReportDynamic reportsRemoved advance search for dynamic reports
FixAdmin ModuleSMS Alert

1. Fixed task complete issue while bulk upload and bulk update

2. Fixed validation issue for templates and numbers field

3. changes done for maker checker query and revert query in sms alert

EnhancementAdmin ModuleSMS Response TemplateChanges done for maker checker query and revert query in sms response template
8/27/20183.1.8.27EnhancementJSONVersioningAdded versioning for all JSON Files (JSON Version will be displayed in Browser Console which can be enabled using F12)
FixAdmin ModuleFaxSenders, FaxAutoAck, FaxRouteMapConfig

1 Fixed the issue of creating records even though mandatory fields were not entered

2 Moved JS from index to separate file in FaxAutoAck

FaxTemplate“Task Complete” button to appear immediately after maker creates a record
EnhancementFaxRouteConfig“Intent” to accept not more than 50 characters
SendFax

1 Sending Fax by attaching Template from dropdown whose name length is more than the DB limit. Incresing the column size of template

2 Recepient number cannot contain any special or alphabets .

3 Removed tiff uploading support from this module

POMDNCBulkUpload

1 Renaming the csv file uploaded if it already exists.

2 Providing info to the user which is returned by the pOM server via toaster

FixAdmin ModulePOMManualUploadUtility

1 Each uploaded file will be appended with username and datetime

2 Providing info to user given by POM server

3 Added “Loading” while processing by the POM server

4 UI improvise, task complete button to appear immediately once maker creates a record

EnhancementAgent Setting

1. Implemented dynamic channels to agent based on json configuration

2. Channel, Base Interactions, visibility has to be configured in AgentSettingChannelCount.json.

3.Changes done to detailed export of channel count with agent information

4.Modify reason option moved out of tab strip

User Role Mapping, Agent Setting

1. Added Team as first option, which contains configured team level hierachy , Based on this team level can will be captured.

2. Changes done to profile option to show Agent or Supervisor only if the selected Team ID is last level in hierarchy. For all other levels it will be showing as supervisor.

3.Supervisor field will populate the supervisors as If the Profile is Agent supervisors belonging to the Team ID selected will be shown. If Profile is Supervisor and the the Level is Top most Level (Ex: Country) NA as supervisor. For Other levels supervisors belonging in the level which is 1 level above the selected Team ID.

FixAgent Team Management1. Removed ‘>’ if there is not hierachy
2. Added empty level hierachy check
ReportOCM Agent Historical, OCM Skill Historical ReportChanged interval of OCM Agent Historical report and Skill historical report from 0:00-0:00 to 00:00-00:00
Change RequestOCM Agent Interaction ReportAdded new column CIF and RegisteredMobileNo
OCM Chat Interaction Report, OCM Chat Interaction Chatbot ReportChanges in OCM Chat Interaction Report and OCM Chat Interaction Chatbot Report to display customer name in Chat transcript popup.
EnhancementAdmin ModuleAgent Skill AssignmentAdded Fax Skill tab assign fax skills to single agent and multi agent
FixAgent Broadcast messageChanges in Agent Broadcast message to prevent duplicate entries for same team.
Admin ModuleApplication Access ControlAdded validayion to check default value
FunctionalityTimeoutChanges done to redirect the page to logout page when session expired.
FunctionalityLoginChanges done in LoginController to prevent different user in same session.
FixFunctionalityGeneralFixed dynamic search disabling the maskedtextbox even after selecting a column from the dropdownlist to search
EnhancementReportNice Integration ReportNICE Integration xml query moved to Stored Procedure from Data Access Layer
8/20/20183.1.8.20FixReportOCM ChatBot Interaction Report, OCM Chat Interaction Report, OCM Audio Video Playback Report

1.Fixed the Invalid Datetime being displayed in Chat Transcripts

2.Added missing column Skill to Json configuration

FixFunctionalityLogin PageFixed an issue with the Login Page where the loading indicator was appearing on the right side of the page in IE 11.
EnhancementFunctionalityJavascript Files

1.Moved main.js from Scripts/app to Scripts/Application/Generic folder, moved a method from main.js to Generic.js, moved a few methods from OCMSidebar.cshtml/OCMReportsSidebar.cshtml to OCMSidebar.js/OCMReportsSidebar.js and also moved js methods from TopNavbar.cshtml to TopNavbar.js

2.Moved bootstrap.min.js, kendo.modernizr js, jQuery.min.js and moment.min.js from Scripts folder to Scripts/plugins folder

EnhancementFunctionalityJavascript/CSS FilesUpdated animate.css and moment.min.js to latest versions available and changed the path of animate.css and bootstrap.min.css from Content to Content/plugins
EnhancementFunctionalityLocation of Files UpdatedUpdated Locations of Files in OCM.dll and Layout file.
EnhancementFunctionalityAnimationsChanged a few animations
EnhancementFunctionalityjQuery UpdateUpdated jQuery version from v2.1.1 to v3.3.1.
NewAdmin ModuleManual Upload UtilityNew module of POM where maker can upload a csv file and checker can download the file and can approve. Approved file can be uploaded to POM server with Append or Refresh.
Change RequestReportOcm SMS Interaction reportOcm SMS Interaction report – Changed stored procedure to join with notify table, changed json file to remove extra columns
NewReportPOM Outbound ReportAdded new table scripts for POM Outbound telesales
FixAdmin ModuleSMS AlertFixed audit trial changes while checker approve- changed inline query by adding order by datetime
FixAdmin ModuleSMS AlertFixed below bugs
1. 10374 – Approved data page doesn’t show template column data2. 10381 – task complete button is not displaying for bulk upload and bulk template update operation.3. 10379 – Bulk update template-modify reason doesn’t display validation message.4. 10373 – Bulk upload : Select files button not working for single click.
EnhancementAdmin ModuleSMS Response TemplateSeparated Jquery functions from View file to .js file
8/17/20183.1.8.17FixAdmin ModulePOM DNC Bulk Upload

1. Once Success/Failure whole page was releasing instead of just clearing textbox and upload, fixed.

2.Improved UI changes

3. Renaming the file if that file already exists

EnhancementAdmin ModulePurging Utility

1.Calender popup to set datetime instead of Textbox for attribute “Expiry Date”

2. Loading gif when purging is happening in the backend

EnhancementAdmin ModuleDynamic Report Designer

1.Rename Dynami Report to Dynamic Report Designer

2.Removed Custom Report access from User management and Role Based Access Mangament

3.Fixed save report failed defect

4.Fixed duplicate report name under Report manager

FixFunctionalityMaker Checker

1. Fixed not null, missing columns review date, review tim defect while checker approves /reject records

2.Removed extra scroll from checker audit trail view

3.Disabled the “Make Changes” button for View only access to user

FixAdmin ModuleReport Download

1.Fixed an issue in Report Download Module where on click of delete, after leaving the modify reason blank and selecting ok, it used to show the error message twice, removed the validation in the Index page as then same validation is already happening in a generic function.

2.Enabled download button access for view only access for user

FixReportOCM Generic Report

1.Added a generic method to encode the url if # is present in url.

2.Cleared the search filer when the inner grid is closed

3.Disabled export excel button after one click until successfull export

FixReportOCM Audi Video Playback Report

1. Paused video/audio after closing popup window

2.UI enchacement

Change RequestReportOCM Agent Historical ReportChanged generic report query to fecth Agent Name from master agent table
FixAdmin ModuleUser Management, Role Based Access Management

1.Changes done in Role Management and User Managemen to remove the dirty indicator from the cells when the user changes the value in the grid to its original state.

2.Added LastChangedBy and LastChangedOn in UserManagement Edit Function.

EnhancementFunctionalityJavascript Versioning

1.Added versioning methods for Javascript files.

2.Changed the UI of Footer to include the versioning popup and moved the major version number to the left.

8/14/20183.1.8.14FixAdmin ModulePOM DNC Bulk Upload, POM Purging UtilityFixed Displaying Success and Failure Message from the response, Checking the failedContactList ids and displaying in toaster, Added new DLL System.Net.Http.Formatting which is used by POM Connector DLL (TetherfiPOMConnector.dll)
FixFunctionalityKendo Custom ThemeChanged the icon color of datetimepicker icons based on theme selected.
Removed styling to place the datetimepicker on the top based on zoom so that it is always displayed in the bottom.
8/10/20183.1.8.10EnhancementAdmin ModuleSend FaxAdded new 2 columns SplitKey and GlobalTemplate to differentiate between SplitFax and SendFax as it will be pointing to same DB
Change RequestReportFax Received DetailModified the column name from PrintStatus to Status as well as in FaxReceivedDetailReport.json
Change RequestAdmin ModuleFax SendersChanged the Number from NumericTextBox to TextBox and to accept only numbers (like 09,008 etc)
FixAdmin ModuleFax Line ConfigFaxLine to accept only numbers. Added RegularExpression to check the entered value
EnhancementFunctionalityTfaxer Remote ClientRemoved the ServiceReferece of FaxWcf and added TFaxerRemoteClient.dll reference which does the same work as done by FaxWcf exclusively for Fax modules
EnhancementAdmin ModuleFax Line Config, Send Fax, Fax Auto Ack, Fax Route Map, Fax Template, Fax SendersAdded boldness to header for all the respective modules in the grid
FixAdmin ModuleTMAC Broadcast Message

1.Fixed selected team disapearce on edit of any records

2.Fixed white background of team dropdown on select of any team

Agent Team ManagementAdded check for empty or null name on create and edit
User ManagementFixed defect on edit the user id without providing modify reason
Agent Skill Assignment

1.Removed search and refresh button from the multi skill tab

2.Changed Agent skill assigment header of multi skill view

Role Management1.Added LastChangedBy and LastChangedOn in Role Management delete functionality.
FunctionalityGeneral

1.Changed title to Maximize/Restore Down, on hovering to Resize button(toggle screen)

2.Changed report export notification bell icon to automaticaly updates export count

3.Changed icons of sms alert and sms response template admin pages

4.Remove extra space in dynamic search window

EnhancementFunctionalityMaker Checker

1.Makerchecker audit trail changed column name Review Comments to Maker Comments , comments to Checker Comments

2.Fixed User with Maker and Checker Role Able to Delete and Approve the record requested by same user

3.Added settime out ondocument ready of all new maker checker pages, so that it will wait until intialization of checker autit trail grid

Change RequestDashboardChat Dashboard

1.Removed Months and Changed the time-frame UI to select either from days or MonthToDate option.

2.Months days will take month’s first day till current date.

3.Changed formula of first call resolution of chat dashboad
(Chat – ( Transfered Chat + Conferenced Chat )) / Chat

FixReportOCM Agent Historical Report, OCM Skill Historical report

1.Changed Agv Staff to Avg Staff time, Total Aux to Total Aux Time in OCM Skill historical report

2.Modified OCM Agent Historical Report

NewAdmin ModuleDynamic Report

1.New admin page to create dynamic report. In this page user can create their own custom report writing query to OCM tables.

2. Same report will be populated in the OCM Report Manger under Dynamic report channel drop down

FixAdmin ModuleSMS AlertFixed bug : bugnet ID – PRD-OCM-10327 -UOB_SMS- SMS Alert _ validation message not in proper format.
FixAdmin ModuleSMS Response TemplateFixed bug : bugnet ID – PRD-OCM-10322 -UOB_SMS – SMS reponse template Module – edit/delete fails when there is an special character (apostrophe) in the response template sentence.
Change RequestReportOcm SMS Host Transaction reportSMS Host Transaction report – Changed stored procedure to join with notify table, changed json file to remove extra columns
NewReportOCM Contact List Purge Report, OCM Call Attempt Report, OCM Campaign Response By Count Report, OCM Call Back Schedule ReportAdded OCM Contact List Purge Report, OCM Call Attempt Report, OCM Campaign Response By Count Report, OCM Call Back Schedule Report under AutoDialer channel for POM
EnhancementAdmin ModuleSMS AlertSharing missing Table script for SMS Alert module for maker and checker database
FixReportOCM IVR Menu Analysis ReportFixed bug : bugnet Id – PRD-OCM-10328 – [OCM Analysis Count Report]-Agent transfer Column is empty and IVR Disconnects column is zero always
EnhancementReportOCM DNC List ReportAdded CompletionCode configurable for OCM AutoDialer DNC List report
FixReportOCM Agent Summary ReportChanged average time calcution in OCM Agent Summary Report
FixReportOCM User Listing ReportChanged OCMUserListingReport Query to remove the space in RoleName.
FixAdmin ModuleReport DownloadChanges done to display the already downloaded reports in ReportDownloads Module based on config key value
8/7/20183.1.8.7NewAdmin Module

1.POM Purging Utility

2.POM DNC Bulk Upload

1.Releasing new Outbound module, this module will purge the data uploaded in a CSV file based on the selected Contact List

2. Releasing new Outbound module, this module is used to purge the list of NRIC uploaded in a csv file

NewReportBlended Agent Report, Contact List Import Summary Report, DNC List ReportAdded Blended Agent Report, Contact List Import Summary Report, DNC List Report under AutoDialer channel for POM
FixReportAudit Trail reportFixed issue with Audit trail report while data saved has single quotes
EnhancementDashboardFax DashboardFax Dashoard Fax Sending and Receiving to show only the particular day data based on the number of days selected
EnhancementAdmin ModuleSendFaxSendFax enhancement of amendment for time scheduling, validating select2 to accept only numbers, if characters are entered, throwing out error
EnhancementAdmin ModuleFaxLine ConfigModififed FaxLine to accept only numbers
FixAdmin ModuleChat Template

1.Fixed display of disabled department and group name in dropdown while creating the chat templates

2.Added auto grid column width on data bound to grid

FixFunctionalityAuto SearchFixed search with auto search criteria in the report, after clicking on “clear search”, the search criteria in the search box is not getting
removed
FixAdmin ModuleRole Based Access Management, User Rolemapping, Agent Setting, SMS Reponse Template,SMS Alert, Fax Template

1.Fixed grid height defect on selection of tabs in mentioned maker checker admin pages

2.Added method to fix tab strip height

FixAdmin ModuleApplication Access ControlFixed updation of last changed by on editing record
FixFunctionalityChat Dashboard

1.Changed AJAX call url of GetChatIntentChart and GetChatSkillChart

2.On load fetched data for the dashboard, so no need of changing the tab to get data

FixFunctionalityLogin/Logout

1.Cleared previous user session on login and logout

2.Added a check to kill previous user’s session is exists on browser tab close

8/2/20183.1.8.2EnhancementDashboardChat Dashboard

1. Added bar graph based on top trending intents and top trending skills check

2.Fixed chat counts , AHT,Conferenced chat

3. First Call Resolution formula:

(No. of transferred chat+ No. of conferenced chat )/ (No. of agent involved in interactions)
4.Added fromdate and todate for month in dash board time frame

Email Real Time Dashboard, Voice Real Time Dashboard, Chat Real Time Dashboard1.Added RealTimeDashboardTimeoutTime enter in milliseconds the real time dashboard refresh rate
All DashboardAdded generic method to convert days to date range
FixReportOCM User Listing Report

1.Fixed access of all the pages for all the roles, instead of showing only the pages accessed by that role

2.Removed the date filter as we don’t keep old records in the report

3.Changed PDF header name to OCM User Listing Report

OCM Role Access Report1.Changed PDF header name to OCM Role Access Report
2.Disabled report type after refresh3.Fixed Duplicate Access name is displayed for few Role names in report.
OCM ChatBot Interaction ReportAdded missing column ‘ReportDatetime’ in generic query
OCM Report Manager

1. Changed warning prompt when date time is greater than the current date time

2.Fixed Advance search visiblility defect on clear filter

3.Fixed search with search criteria in the search box, after clicking on “clear search”, the search criteria in the search box is not getting
removed

4.on close of search cleared search criteria

5.Changed font refernce of glyphicons

6.Cleared search input remains in the date picker after hitting clear all button

7.Fixed disable of report name dropdown values for same report channel which was selected for previous

Admin ModuleIntent Skill MappingAdded check for duplicate records with same intent, subsegment,segment, channel, custenttyppe, language
Role Management, User ManagementAdded prompt on click of save changes and cancel changes if there is no changes done in this access grid
EnhancementFunctionalityOCM Themes

1. Added shadow effect for all buttons

2. Changed selected tab color

FixAdmin ModuleAgent Skill AssignmentFixed agent filter based on the Team Name selected from the list
Application Access ControlRemoved last changed by and last changed on when user login to ocm
7/25/20183.1.7.25EnhancementAdmin ModuleSMS AlertSMS Alert Module for creating sms alerts, bulk update and bulk upload with cofigurable maker checker feature
FixReportAudit Trail ReportFixed Audit report issue if old and new values are json values
7/24/20183.1.7.24FixReportFaxReceivedDetailsFax received details report-ack status doesnot update for the ack file received
EnhancementAdmin ModuleSendFaxAdded scheduling the faxes at particular time and deleting the faxes removes the job from timer if not sent
FixAdmin ModuleFaxTemplate, FaxAutoAck and SendFaxFaxTemplate uploaded html file to be shown in dropdownlist in both FaxAck and SendFax module. ACK to be shown only in FaxACK and Custom to be shown only in SendFax
FixDashboardFaxDashboardNo. of faxes assigned, No. of Faxes sending fixed to be shown the exact number
EnhancementAdmin ModuleFaxTemplateNew FaxTemplate Maker Checker changes
EnhancementAdmin ModuleTMAC Broadcast Message

1.Changes done to accept unicode characters

2.Added web config UnicodeEnabled, set 0 to disable or 1 to enable unicode characters while adding/updating record

FixAdmin ModuleUser Role Mapping , Agent Setting,Role management

1.Fixed edit fucntionality of User Role Mapping and Agent Setting Record when profile choosen as as agent

2.Fixed Role Based Access Management-Enable and Disable Function

FixReportOCM Generic Report1.Fixed search with search criteria in the search box, after clicking on “clear search”, the search criteria in the search box is not getting
removed2.Moved duplicatefield validation to validation.js
FixReportOCM Role Access Report and OCM User Listing Report1.Changed paper size A2 and client template to split comma seperated role access column
FixAdmin ModuleAgent Skill AssigmentChanges done to keep default skill level as ‘1’
FixAdmin ModuleOrder Take Configuration

1.Moved IW interpreter service rest api methods to generic

2.Changed java script reference

EnhancementFunctionalityGeneral

1.Upgraded Newtonsoft.Json to 11.0.2

2.Upgraded RestSharp 106.3.1.3

3.Upgrade MVC dependency references

4.Changed assembly Information of all ocm projects

5.Upgraded fontawesome

6.Added check in login page if both customer and company logo is not available

NewAdmin ModuleIW Role Based Access MatricAdded new admin page to enable/disable call flow level and node level access of Interaction workflow
7/19/20183.1.7.19NewReportOCM Chat Interaction Chatbot Report

1.Added json file configuration

2.Added custom generic report queries

Change RequestReportOCM Audio Video Playback ReportAdded new column channel and chatbot session id
FixReportOCM User Listing ReportAdded check when this report is exported from report maager
7/17/20183.1.7.17NewReportOCM SMS R2W reportAdded OCM SMS R2W report as json report
FixAdmin ModuleSMS Response TemplateFixed insertion of ‘ for text and inculed ICOMTeplateID as unique
EnhancementAdmin ModuleMake checker pagesAdded border line for maker checker pages
EnhancementAdmin ModuleMake checker audit pagesIncluded comments in checker audit page
7/6/20183.1.7.16FixReportAgent Chat Performance reportFixed data miss match issue for Averege Hold time
FixReportAgent Summary ReportFixed data miss match issue for Interaction Time, AUX time, Staffed time
FixReportChat Detail Interaction Report, Chat Interaction ReportChanged channel name from Chat to (Chat,Textchat)
7/13/20183.1.7.13FixAdmin ModuleFax SendersAdded Bulk Upload to upload .csv files which will be inserted to DB
FixAdmin ModuleSend FaxMade .tiff globally instead of .tif as a common extension throughout OCM for Fax Files
EnhancementReportFaxReceived ReportAdded Annotated column to preview, print option to print the received files, Added new external JS -> Print.js
Change RequestAdmin ModuleFaxTemplateHtml Uploaded files in FaxTemplate to display in both SendFax & FaxAutoAck modules to create new record
FixAdmin ModuleFaxSendersFixed Duplicate record issue after updating the existing record
FixAdmin ModuleFaxLineConfigChanged FaxLine field from Numeric TextBox to StringTextBox which accepts numbers like 09, 001 etc
FixAdmin Module(All Fax modules)Changed Success message globally of Fax modules
EnhancementDashboardFaxDashboardChanged “No. of Assigned” Grid box colour to red
7/11/20183.1.7.11NewReportOCM User Listing Report

Added OCM User Listing Report, this report will include below points

1. Access given to role and the Role assingned to user

2. Apllication access is enabled/disabled or user is locked/unlocked based on application

Change RequestDashboardChat DashboardAdded skill selection option to get intent chart based on skill selection
Chat Agent Service Queue

1.Changes in Chat Agent Service Queue Dashboard (addedACW, AUX,SLA%, Abandon%, AvgHandleTime).

2.Integrated the changes in TRealtimeData Service.

EnhancementReportOCM Role Access Report

1.Changes in _OCMReportsSidebar.cshtml (Hide ReportType and Advanced Serach option for Role access Report).

2.Removed Filter in RoleAccessReport.

NewFunctionalityApplication Upgrade

1.Upgraded Telerik Kendo version from 2016.2.714.545 to 2018.2.620.545

2.Upgrade MVC version from 5.2.3 to 5.2.6

3.Added kendo css inside content folder 2018.2.620

4.Added kendo javasripts inside scripts folder 2018.2.620

EnhancementFunctionalityUI Enhancement

1.Changed Favicon to new company logo

2.Removed Wifi logo in the topnavbar

3.Removed tetherfi logo from appliaction

4.Theme css changes(Default theme,Black theme,Green Theme,Grey Theme,Orange Theme,Pink Theme,Purple Theme,Red Theme

5.Changes done to show display name of logged in users team

Admin ModuleUser ManagementChanges in UserManagement.Added Username field in models and old userid is saved in this field for update function.(bug : PRD-DGF-2174)
Change RequestAdmin ModuleAgent Team Management

1.Changes done to capture n number level hierarchy

2.By default levels of hierarchies are Country,Division,Department and team

3.User/client can change the levels of hierarchy using AgentHierarchy.json

4.Added new columns LevelHierarchy,ParentID,DisplayName and LevelHierarchyID to AGT_Teams

5.Added check if team is already assigned to any agent/user before deletion

EnhancementAdmin ModuleAgent Setting, User Role Mapping, Agent Broadcast MessageChanged team drop down to team drop down tree which will show the team in hierarchical order in Agent setting, User Role Mapping, Agent Broadcast Message.
FixReportAudit Trail ReportChanges done while passing json value from the database to IW.AuditTrailEngine
Admin ModuleRole Based Access Management,Agent SettingAdded check whether role is assigned to any user while detection of role
Removed “;” from Agent Setting UI
Admin ModuleGeneral

1. Added auto grid height method on change of tabs

2.Fixed grid refresh on deletion of record in grid

3.Changes done in admin pages to fit tab width based on length

Change RequestQueryTable Indexing

Added non-clustred index to below tables

1.IVR_Call_History

2.IVR_Call_Active

3.IVR_TRL

4.IVR_USAGE

5.GBL_Interaction_CustomData

6.GBL_InteractionHistory

7.SMSReport

8.TMAC_Interactions

NewFunctionalityAdminPagesConfigurationAdded Outbound tab in ocm which includes POM related modules
Change RequestAdmin ModuleIntent Skill Mapping (SOI Intent skill mapping)Reverted changes done in the release ( 3.1.5.23). Removed Skill Time out, Accepted SL
Skill ConfigurationAdded Timeout and Accepted SL columns in SkillConfiguration Module.
FixAdmin ModuleApplication Access control, TAuthLayerFixed date time convertion issue in Application Access control and TAuthLayer
Agent Setting, User Role Mapping, Role Based Access ManagementFix given to revert the record in maker data base when checker rejects
FunctionalityAccess to the user/roleFix given for, when user able to see the modules which are not given access to this user.
Admin ModuleQuery BrowserFixed auto column width and datetime column format ij the grid
FixReportOCM Role Access ReportChanged stored procedure to show disable when role doesn’t have access
6/28/20183.1.6.28Change RequestJSONOCMCallTransferReportAdded UserID column in json report
6/27/20183.1.6.27Change RequestAdmin ModuleFaxSendersCreating a new and Editing an existing record a record changes.
EnhancementReportOCMReportChanged the file format from “tif” to “tiff” all over OCM as a common extension
6/25/20183.1.6.25NewDashboardFax DashboardAdded new FaxAssigned and FaxSent fields to FaxDashboard
EnhancementAdmin ModuleFax TemplateDeleting a record in FaxTemplate which is assigned in FaxAutoack will change to template field to default
EnhancementAdmin ModuleFax Auto ACKUploaded HTML file not to be shown in FaxAutoACK module to create a record
EnhancementAdmin ModuleFax SendersFaxNumber field changed from String to NumericTextBox
EnhancementAdmin ModuleSend FaxPrefix created in FaxLineConfig will be shown in SendFax
6/22/20183.1.6.22NewReportOCM SMS Interaction reportAdded OCM SMS Interaction report as json report
FixAdmin ModuleSMS Response Template

1. Fixed Once maker creates a record, Task complete button is not displayed in the SMS response template module.

2. Fixed SMS Response module-> AppID , message description, source, alert code and Template ID columns are not displayed. (In JSON the column shows hidden:false)

3. Fixed Once i edit a record from SMS response template, last changed by is not updating.

4. Fixed in audit trail report, delete reason is not reflecting for sms response template.

6/20/20183.1.6.20FixReportFaxReceivedDetailReportDynamic search of “Search by Type” fix
EnhancementAdmin ModuleSendFaxTemplate dropdown showing only the templates which are enabled
FixAdmin ModuleFaxRouteConfigChanges for inserting Queue records
ReportOCM ReportChanged quick value order for ocm reports in layout page(First week then month)
JSONAgent SettingFirstname and Lastname compulsory in Agent setting.
Avayaloginid is changed from textbox to numeric textbox
Admin ModuleRole ManagementRole Name should not accept empty spaces in rolemanagement Create/Edit.
Admin ModuleUser Role MappingUser Role Mapping-Audit Trail view Page-Role name displayed instead of roleid when more than two roles are added for the user.
EnhancementReportOCM Audio Video Playback ReportIntegrated Tetherfi WebRTC Recorder rest api to popup auido/video button in OCM Audio Video playback report
Admin ModuleAgent Setting, User Role Mapping, Role Based Access ManagementAdded approved data and audit trail tab. Approved data tab has grid to show all approved data from checker data base
NewFunctionalitySession TimeoutAdded Session Timeout page
FixAdmin ModuleUser management, AgentSkillAssignment,ApplicationAccessControl,ChatTemplatesRemoved debugger from index and javascript
6/19/20183.1.6.19EnhancementAdmin ModuleFaxLineConfigAdded new field Country code prefix for international faxes
EnhancementAdmin ModuleSendFaxAdding the current time when sending the template out in the template “right top corner”
FixDashboardFaxDashboardFixed the issue of sync between fax dashboard grid and boxes
6/18/20183.1.6.18EnhancementAdmin ModuleSMS Response TemplateChanged module to maker/checker configurable with extra columns added as per mentioned in FSD
NewReportOCM SMS host transction reportAdded OCM SMS host transction report as json report
6/15/20183.1.6.15NewQueryBreakStringintorowsThis an SQL fucntion to break comma separated string to rows.
NewReportOCM Role Access ReportAdded new report to view add access,view access,edit access,delete access,export access to the role names, this report is going to export to pdf only
NewJSON ConfigOCM Role Access ReportAdded JSON report config for the ocm role access report, all new access has to be added to this config to display in report ex.Agent Setting, User Role Mapping etc
NewStored ProcedureOCM Role Access ReportStored procedure to get data from database to OCM Role Access Report
NewFunctionalityAccessFunctionalityConfigurationAdded access key for OCM Role Access Report
NewFunctionalityReportsConfigurationAdded OCM Role Access Report to the Reports Configuration
FixAdmin ModuleRole Based Access ManagementFix given for the missing task complete button, when maker try to create record
FixAdmin ModuleUser ManagementAdded Modify reason textbox for edit user
FixAdmin ModuleTMAC Transfer ListRemoved “;” and column width in TMAC Transfer List (PRD_DGF-2199,PRD_DGF-2198)
FixAdmin ModuleWait Time Color Config,IVRBranchManagement,IVRHostMap,IVRIntroductoryMessageAnnouncementSuccess message changed from “Record Update successfully” to “Record Updated Successfully”.
6/14/20183.1.6.14FixAdmin ModuleFaxTemplateFixes include uploading of file disables the html upload and vice versa. Not allowing to edit the textArea if uploading html file
FixAdmin ModuleSend FaxFixes of Previewing of files sent using SendFax
NewDashboardFaxDashboardNew realtime Dashboard for Fax includes fax sent, fax received, fax failed etc
6/8/20183.1.6.8EnhancementFunctionalityLogin Page

1.Added a dropdownlist for Domain which fetches domain from LDAP Mapping File.

2.Added Enter key detection when typing in either username/password textbox which will then trigger onLogin function.

3.Added validation for Domain and removed validation for \ which was done in username.

4.Added logger class in Login Controller and added a new method to fetch the domains from LDAPMappingFile.

EnhancementAdmin ModuleAgent Setting , User Role MappingChanged get role method in user role mapping
Added isnull check in agent setting select query
FixAdmin ModuleTMAC_Broadcast MessageFixed Bugnet 2124 – TMAC_Broadcast Message-Doesn’t allow messages within single quote
FixReportOCM Chat Interaction reportFixed Bugnet 2106 – Webhook_New Design_Chat Interaction Report-Issue in Advanced
FixStoredProcedureChat Interaction Report, OCM Chat InteractionFix given to eliminate diverted chat entry from TMAC_Interactions table
6/7/20183.1.6.7EnhancementFunctionalityLogin PageAdded validations for domain name, and added a loading indicator on Login
EnhancementDashboardDashboard DaysChanged the numeric textbox to button, on click of this button a kendo window is shown with days/month selection
FixAdmin ModuleUser Role mappingCreation rof new record fixed
6/5/20183.1.6.5NewJSONAll new generic report and admin pageAdded version and description to all report and admin page json configuration
NewAdmin ModuleApplication Access Control

1.Added new admin page Application Access Control which will used to enable/disable and lock/unlock user access to application (OCM,TMAC & IW),

2.If LoginType is set to IIS windows authentication is enabled else if LoginType is set to Custom, Disable the windows authentication in IIS and enable annonymous login then Custom login page will enabled.

3.LoginTries set maxium login tries for an application, once it exceeds auth layer will lock the user for that application.

4.LDAPMappingFile file has to configured with available LDAP server’s. Add this files to Libs folder of ocm.

5.AGT_AppLogin_Track & AGT_AppLogin_Attemptstable are used to track user application access

NewReportOCM Agent Aux Report, OCM Audio Video Report, OCM Role Acess Report

1.Added new reports OCM Agent Aux Report, OCM Audio Video Report

2.JSON configuration for the new report OCM Agent Aux Report, OCM Audio Video Report,

3.Added access keys to Access Functionality Configuration

4.Generic report query to get data to report ui for the new report OCM Agent Aux Report, OCM Audio Video Report

FixAdmin ModuleFaxTemplateFixed for File uploading (logo/template) which is png, jpeg or jpg for logo’s and .html or .htm for templates
FixAdmin ModuleFaxAutoAckTemplates, FaxRouteConfigFixed dynamic search related issues, Removed FaxSenders table from DB
EnhancementAdmin ModuleAgent Setting, User Role Mapping, Role Based Access Management

1.Added maker/checker capabilies to mentioned admin modules. If maker/checker is not required set “MakerChecker” to false in each json file.

2.Added json configuration for mentioned admin modules

3.Added checker access keys for Agent setting, User Role mapping and Role based management

4.Renamed existing RoleID column to ID (Identity) and added new Column Role ID, Updated same from ID. Changes done for maker checker db sync with RoleID

EnhancementFunctionalityOCM ReportChanged module level check for ocm reports in layout page
EnhancementAdmin ModuleIvrIntroductoryMessageAnnouncement, IvrBranchManagementSmsResponseTemplate,IvrHostmapChanged User identity name in all maker checker admin pages sms template, ivr branch management, ivrIntroductory message announcement, host value map views
NewAdmin ModuleLogin PageAdded new custom login page
Change RequestDashboardChat Agent Service queueChanged Total ACD interaction to total interaction
FixAdmin ModuleChat TemplateFixed edit functionality
Change RequestReportAudit Trail ReportChanges done for IW Audit Trailing has been made easier to be viewed to the users. Instead of the earlier JSON structure display, it is, now, being displayed in user readable format.
6/1/20183.1.6.1NewReportOCM Fax Sent Detail ReportAdded new report for Sent detail report which gives info regarding the sent faxes
NewReportOCM Fax Received Detail ReportAdded new report for Receive detail report which gives info regarding the received faxes
5/24/20183.1.5.24FixReportOCM ivr host transaction reportBugnet – 2114 – ivr host transaction report-export to csv-improper column name displayed in exported page
FixReportocm skill historical reportBugnet – 2113 – CsvNewDesign-ocm skill historical report-search by skill id-doesnot work
FixReportOCM Agent Historical report readonlybugnet – 2112 – CsvNewDesign-Agent Historical report readonly in user management doesnot work
FixReportChat Interaction Reportbugnet – 2106 – Webhook_New Design_Chat Interaction Report-Issue in Advanced search.
FixAdmin ModuleCM Dats syncRemoved extra “;” from the UI
FixAdmin ModuleLog file downloadSearch by last changed on fix, No records to display fix
FixReportAudit Trail ReportAdvance search by (functionality) “name” fix
5/23/20183.1.5.23NewAdmin ModuleFax Auto ACK ConfigurationAdded new module to enable/disable the ACK which you want to receive when a fax has been sent
Admin ModuleFax Line ConfigAdded new module to create a new DNIS (FaxLine) to send the fax
Admin ModuleFax Routing ConfigurationAdded new module to select the user whether to route to folder or queue
Admin ModuleFax SendersAdded new module to select the type of the sender
Admin ModuleFax TemplateAdded new module to create a custom and ack template for the user
Admin ModuleSendFaxAdded new module to send the fax, can include tiff or pdf or templates created to send
FunctionalityFaxWcfService reference which talks between Tfax and OCM
FunctionalityAccessFuntionalityAdded the mentioned keys and values to AccessFunctionality
NewAdmin ModuleSkill Configuration, Agent Skill Assignment,Query BrowserAdded new admin page Skill Configuration, Agent Skill Assignment,Query Browser
NewFunctionalitySMS APIAdded SMS API windows service reference and SMSAPIInterface to access methods
EnhancementAdmin ModuleUser Management, Role Based ManagementAdded Access,Add Access, Edit Access,Delete Access,Export Access
Change RequestAdmin ModuleRole MappingAdded configuration get user data from LDAP or IDM
EnhancementAdmin ModuleAll ModuleAdded check for Access,Add Access, Edit Access,Delete Access,Export Access for all module page
EnhancementReportAll ReportAdded check for Access,Add Access, Edit Access,Delete Access,Export Access for all report
EnhancementAdmin ModuleAgent SettingUI changes of Agent setting page
Change RequestAdmin ModuleIntent Skill Mapping (SOI Intent skill mapping)Added new field Skill Time out, SLA
Change RequestAdmin ModuleChat TemplateAdded start time and end time
Change RequestQueryChat Template, Intent Skill Mapping, User Management, Role Based managementAlter table query scripts
NewJSONAgent Setting., Chat Templates, Intent Skill Mapping, User Role MappingAdded json configuration
NewFunctionalityAccessFunctionalityConfigurationAdded mentioned keys for new admin pages
5/22/20183.1.5.22FixReportReport PageAdded OCM SMS report label and added check for invalid date in search
EnhancementReportExport ReportChanged code to write to csv- eliminated looping
FixAdmin ModuleUser Role MappingBugnet bug number PRD-CBG-2110 fixed
5/21/20183.1.5.21FixReportReport PageBugnet : 2081 – Clear All without filters-no error message
FixReportNew OCM ReportsBugnet : 2085- Report-search by-end date time and start date time-is before or equal to and is after or equal to doesnot work
FixReportNew OCM ReportsBugnet : 2098 – Report-select date field-doesnot function
5/15/20183.1.5.15Change RequestJSONOCM Agent Summary report, ocm agen login logout report, OCM agent historical report, OCM Agent Summary report1. Added new columns Total Interaction,Total Interaction time, Avg Interaction time, total voice time, avg voice time, total chat time, avg chat time,total sm time, avg sm time
total sms time, avg sms time, total audio ip time, avg audio ip time, total videoip time, avg videoip time, total email time, avg email time to,total audioip,total videoip agent summary report2. Added new columns Total Interaction,Total Interaction time, Avg Interaction time,total audioip,total videoip , total chat time, avg chat time,
total audio ip time, avg audio ip time to agent hsitorical report3. Added team name, supervisor name to agent historical, agent summary, agent login logout, agent interaction report
EnhancementReportOCM Agent Summary report, ocm agen login logout report, OCM agent historical report, OCM Agent Summary reportConfigurable Team level and Supervisor level filter in mentioned reports
EnhancementAdmin ModuleUser Role MappingMoved Create model to regular editor template of UserRoleMapping, movde all js to a new js file and added the same in BundleConfig, Changed the layout of EditorTemplate, commented unused model names.
EnhancementAdmin ModuleRole Management , User ManagemenMoved Role Management and User Management js to seperate new js files and added reference in Bundle config
EnhancementAdmin ModuleAdmin Page ConfigurationAdded new pages to admin module
EnhancementAdmin ModuleUser Role MappingChanges done in role mapping module to insert all the new role in the LDAP’s list into DB. For both maria and sql db
EnhancementDashboardVoiceRealTimeDashboardAdded column traffic color codes for Interaction Queue and Sl columns, also for dashboard color configurable from webconfig for MBS
5/10/20183.1.5.10FixReportExport to CSV global access deniedFixed export to csv of reports. Removed performance counter
FixReportExport Ocm Reports checkFixed export condition for new ocm reports in export utilities
5/8/20183.1.5.8EnhancementFunctionalityLoading IndicatorChanged the loading indicator from Progress bar to a circular loading indicator in the main layout and also changed all the default loading indicators used in Kendo Components and also fixed the theming of footer wich was purple in some themes
FixDashboardEmail RealTime DashboardFixed a console error which used to show as “timeouttime is not defined”
NewFunctionalityGeneric ControllerAdded Generic Controler to get webconfig values like languages, channels to UI(drop down).
EnhancementAdmin ModuleAdhocOptionEnhancement, CsoSurvey,IvrBranchManagement,IvrHostmap,IvrIntentMapping,IvrIntroductoryMessageAnnouncement,TPRedemptionchanges done to GetLanguage from Generic Controller, removed getlanguage methods from respective BAL,DAL controller
Change RequestAdmin ModuleAgent Setting , Wait Time Color Configuration

1.Changed word from second chat to subsequent chat in agent settings page (Product change request)

2.Changed start time and end time to start duration and end duration in Wait time colour configuration page (Product change request)

EnhancementJSONOCM Report Genric UI1. Renamed OCM reports with json changes
FixAdmin ModuleIvr Introductory Message AnnouncementFixed datetime issue while saving to database in create and update methods
4/30/20183.1.4.30FixStoredProcedureChat Interaction ReportFixed data mismatch for below scenerio.Agent A received a chat. He transferred to Agent B.
Agent B ends the chat and closed the tab first and then Agent A closes the tab.
ReportAgent Interaction Report, Agent Summary Report, Tmac Interaction Action ReportChanged data type of AgentId form int to string in model
ReportChatAgentPerformanceReportChanged data type of AgentId form int to string in model
StoredProcedureAgent Interaction Report, Agent Summary Report, Tmac Interaction Action ReportChanged columns name, since these two reports will be applicable for all channels like chat, voice, sms etc.
WebconfigAdded – Export Report to csv requires formatting (true/false)
EnhancementJSONOCM Report Genric UI

1.Added chat agent perormance, skill historical and agent historical report for genric view

2. Added pagesize and autosize in all json files

3. added check for grid in dynamicseaerch api

Change RequestReportAgent Historical, Skill HistoricalAgent Historical Report and Skill historical Reports – Changed the ACD Calls column to Total interactions, Ext Calls to Ext interactions ( only in new design generic report UI)
4/20/20183.1.4.20EnhancementJSONOCM Report Genric UIAdded separate JSON configuration for mentioned reports
ReportChanges done generic report ui
4/19/20183.1.4.19EnhancementJSONOCM Report Genric UIAdded separate JSON configuration for mentioned reports
ReportChanges done generic report ui
FunctionalityChanges done in dynamicsearchmain in outbound funtion for auto column with
4/11/20183.1.4.11FixReportAllChanged custom report changes for export reports – passing type parameters and sessionID paramter for chat interaction report
EnhancementReportOCM Report Genric UIAdded new view for genric report ui
JSONOCM Report Genric UIAdded separate JSON configuration for mentioned reports
ReportOCM Report Genric UI

1. Changed methid ExelExport to ExportToExcel in excelutilies,

2.Added generic fucntion GetReportColumnNames

3.Added try catch to sortfilter method of dynamicsearch.

4. Added JSONReportConfigurations, JSONReportConfigurationsViewmodel 5.Genracl changes done shared views and search java script 6. For advance search changes done in report home controller if report with json columns are taken from json or else from model

4/6/20183.1.4.6EnhancementReportAllChanged custom report changes for export reports
EnhancementReportAgent Interaction Report, Agent Summary Report, Chat Interaction Report, IVR call trace report, IVR Call transfer report, IVR Analysis count Report, OCMReportScheduler serviceChanged code for export reports calling custom report as per new design for ocm reports and OCM report scheduler service changes
3/20/20183.1.3.20EnhancementAdmin ModuleRole ManagementGiven a check when creating a new role the default module that access is granted should be User Management incase authType is Page and Role Management incase authType is Role.
Admin ModuleRole Management(MariaDB)Given a check when creating a new role the default module that access is granted should be User Management incase authType is Page and Role Management incase authType is Role.
FixFunctionalityAgent Interaction(MariaDB) ,Agent Summary report(MariaDB)Changed columns name, since these two reports will be applicable for all channels like chat, voice, sms , sm etc.
StoredProcedureAgent Interaction ,Agent Summary report(MariaDB)Changed columns name, since these two reports will be applicable for all channels like chat, voice, sms , sm etc.
3/12/20183.1.3.12FixStoredProcedureSkill Historical Reportadded group by with valid column name
EnhancementReportChat interaction reportchanges done to consume new format of otherdata column in tmac_interactions
EnhancementStoredProcedureChat interaction reportchanged query to get call back count
3/9/20183.1.3.9FixReportAll ReportsCPU Spike Fixes : DateTime Format Conversion
Agent Interaction ,Agent Summary reportChanged columns name, since these two reports will be applicable for all channels like chat, voice, sms , sm etc.
Agent Interaction ,Agent Summary reportChanged columns name, since these two reports will be applicable for all channels like chat, voice, sms , sm etc.
3/8/20183.1.3.8Change RequestAdmin ModuleInteraction WorkflowRemoved Interaction Workflow maker, Interaction Workflow checker and Interaction Workflow previewer and kept only Interaction Workflow in admin page configuration xml
FixStoredProcedureIVR Call Trace ReportRemove unused parameters
3/7/20183.1.3.7FixAdmin ModuleCEP Code mappingFixed issue while editing
Admin ModuleOrder Take ConfigurationMultiple WAS server synch issue fixed in order take configuration, toaster time out increased
3/5/20183.1.3.5FixAdmin ModuleAllAdded generic method CurrentDateTimeNow- it will convert the current system date time to OCM default datetime, this method will be used in the admin pages while create/update records
3/2/20183.1.3.2FixStoredProcedureChat Interaction , Call Back SLA ReportChat end reason splitted from column
2/28/20183.1.2.28FixAdmin ModuleAdmin ModuleText field Ajax call validation fix
Admin ModuleWav File UploadFixed an issue when doing a Maker update and Uploading a file with the same name and different content, it would not replace the already existing file on the server
Admin ModuleIVR Branch ManagementFixed an issue where validation was not happening properly for branch and address wav file text
Admin ModuleChecker RejectFor Checker Reject the Function Name would appear with spaces in between
2/27/20183.1.2.27FixReportAgent InteractionOptimized CPU spike
2/24/20183.1.2.24Change RequestAdmin ModuleIntroductory Message Announcement, Branch Management, Host Value Mapping and Adhoc Option AnnouncementAdded WAV file Sync Feature to other Application Servers using OCMApplicationWebSync
FixAdmin ModuleIVR Branch ManagementFixed an issue where validation was not happening properly for branch and address wav file text
2/22/20183.1.2.22FixReportChat Interaction , Call back sla reportSearch by datetime defect fixed
2/21/20183.1.2.21FixAdmin ModuleSMS TemplateDelete, Update query issue while checker rejection
ReportChat Interaction , Call back sla reportBugnet bug number PRD-CBG-1914 fixed
2/20/20183.1.2.20FixReportCall Transfer , Analysic count reportbased on project we are hiding/showing view summary and export excel and csv
EnhancementReportChat Interaction , Call Back SLA Report1.Changes done for IB Project in chat interaction report
Added new column channel and chat end reason2.Changes done for IB Project in call back sla report
Added new column channel.3. Optimized performace of chat interaction report fetching otherdata from tmac_interaction table instead of custom data
StoredProcedureChat Interaction , Call Back SLA Report1.Changes done for IB Project in chat interaction report
Added new column channel and chat end reason2.Changes done for IB Project in call back sla report
Added new column channel.3. Optimized performace of chat interaction report fetching otherdata from tmac_interaction table instead of custom data
2/15/20183.1.2.15FixReportCallback SLA reportFixed to add QueueName and assignedatetime columns in csv
2/14/20183.1.2.14EnhancementReportIVR order take reportAdded server side paging for IVR order take report
2/13/20183.1.2.13FixReportAgent login logout report and IVR Call trace reportFixed date issue for start date and end date columns while export to csv
2/12/20183.1.2.12EnhancementReportCallback SLA reportAdded server side paging for call back sla report
2/9/20183.1.2.9FixAdmin ModuleAllAdvance search-allows user to enter text in drop down menu
2/8/20183.1.2.8FixReportSMS ReportFixed for export to excel
ReportAllSearch Field-allows user to enter text in drop down menu
Admin ModuleSMS TemplateBug fixes in old value new value of audit trail
ReportAllChanged list of reporst alignment on click of notification
Admin ModuleReport Downlod ControllerProvided ExecuteDatatable method for Maria query execution – OCM Maria
Admin ModuleTmac Transfer ListFixed issue related to Save and cancel button in Edit option – OCM Maria
ReportAgent Historical Report, Skill Historical ReportSub Grid data was not loading – OCM Maria
ReportAgent Historical Reportchanged clear function to clearInnerSerach – OCM Maria
Admin ModuleUser Role MappingRemoved blank spaces in grid, And able to create new record – OCM Maria
ReportTmac interaction action ReportPage number in Grid was repeating, provided fix – OCM Maria
Reportweb.configAdded dateparse format values for report’s datetime issue’s
2/7/20183.1.2.7FixReportAgent Historical Report, Agent Login Logout Report, IVR Analysis Count ReportAdded csv export with formatting
NewReportWebconfigAdded CSV format true/false key
FixReportAgent Interaction Report, Agent Summary Report, Chat Agent performance Report, Host Transaction ReportAdded csv export with formatting
Change RequestFunctionalitySingleDate ValidationRemoved the Report Interval validation for Single Date since Single Date is only one day (as requested by QA team)
EnhancementAdmin ModuleSMS TemplateAdded new column ICOMTemplateID
FixReportSkill Historical Report, Ivr Call trace Report, Chat Interaction Report,VB callback details Report, Callback SLA report, all reports under email, fax, social, SMS etcAdded csv export with formatting
ReportAllHandled for null values while exporting to csv
2/6/20183.1.2.6FixReportIvr call transfer reportAdded csv export with formatting
2/5/20183.1.2.5FixAdmin ModuleSMS templateBugNet defect fixes
ReportReportAdded column sms text column, fix for Search having duplicate caller id
changed “Terminateor Continue” column name to “Terminate/Continue”, fixed export issue
Admin ModuleMaker Checker moduleFixed for toaster colour for approve reason
Admin ModuleWebconfigAdded M/d/yyyy h:mm:ss tt format to DateParseFormat
2/2/20183.1.2.2FixAdmin ModuleSMS templateBugNet defect fixes
Admin ModuleIvr ConfigFixed for duplicate records while editing
Admin ModuleAllAdded toaster id delete reason is >250 characters
ReportIVR Call Trace ReportFix for Start date and end date in Advanced search
ReportSMS ReportFix for Suggestion list for search
ReportSMS ReportFix for column names as per fsd
ReportIVR Call Trace ReportFix for SMS eligibility in search
2/1/20183.1.2.1EnhancementFunctionalitySMSReportAdded new column to the report
StoredProcedureGet_SMSReportAdded new column
FixReportIvrMenuAnalysisReportRemoved Language column from grid
Admin ModuleUserRoleMappingfix for Avayalogin id validation
1/31/20183.1.1.31FixReportAllOptization of export to csv
StoredProcedureChat Interaction ReportAdded null check for duration calculation, Merger interactiondate and interaction time to interaction date time
NewReportOCM ConfigurationAdded new key ExportBuffer
FixAdmin ModuleUser Role Mapping ,Adhoc option enhancement,Order Take configuration, Holiday List, Ivr configAdded validation message and Minor validation fixes
Admin ModuleAgent SettingFixed for User Name, First Name, Last Name – To accept special characters
ReportChat Interaction ReportAdded spacing and details sub grid while export to CSV
ReportVB Call back reportFixed forRowdata input exception, added detailed exception
ReportChat Agent Performance ReportFixed for popup open on click of data in grid
1/30/20183.0.1.30NewReportSMSReportAdded new sms report
EnhancementReportIvr Call trace reportAdded new column as sms eligibity to kill analog project
ReportOCM ConfigurationAdded new key KillAnalog enable/disable
NewStoredProcedureSMS Report, IVR Call Trace ReportAdded new stored procedure , Update check in ivr call trace for kill analog project
Admin ModuleSMS TemplateAdded new maker/checker admin page SMS Template
1/29/20183.0.1.29EnhancementAdmin ModuleFaxSchedulerModified code for scheduling the fax at a predefined time, bug fixes.
1/27/20183.0.1.27FixReportAllCode changes for Export reports
FixReportIvr Call trace reportFix for Search by Caller ID
NewFunctionalityOCM Font ChangerFont Changer for OCM (Candara & Verdana)
1/25/20183.0.1.25FixAdmin ModuleAllChanged Export to CSV to excel in Admin modules
EnhancementStoredProcedureSocial media report stored procedureOptimized stored procedure removed whille loop, Changed channel filter condition
ReportFacebook interaction and sms interactionchanged channel parameter in controller
1/24/20183.0.1.24NewReportQueue summary reportAdded new queue summary report
NewStoredProcedureQueue summary reportAdded new stored procedure for queue summary report
1/23/20183.0.1.23EnhancementReportAllAdded logs fro export to Excel/Csv
FixAdmin ModuleAgent SettingFixed for Avaya Login ID disable for edit mode
1/22/20183.0.1.22FixAdmin ModuleChat template moduleFixed the issue for Group Name while saving
FixReportAgent Login Logout and Agent Summary reportsFixed issue for Agent Login Logout and Agent Summary reports export to csv
1/4/20183.0.1.4EnhancementFunctionalityOld Interaction workflow tree maker/checkerAdded Old Interaction workflow tree maker and checker modules in OCM
FixReportChat Interaction reportFixed for duration calculation
FixReportAllFixed count mismatch issue for export to CSV
FixReportAnalysis Count ReportFixed export to excel issue for the report
FixFunctionalityCall Trace ReportFixed column name change while export to excel/csv
FixReportChat Interaction ReportFixed Advance search issue for QueueWaitTime column
FixReportAgentChatPerformanceReportFixed SP optimization
EnhancementAdmin Moduleldap dllEnhanced to 64 bit
FixReportAnalysis count reportFixed for export to excel
12/15/20173.0.12.15EnhancementFunctionalityThemesAdded new Theme Selector and a new Purple Theme
EnhancementDashboardDashboard Timer PopupAdded a config to disable the Dashboard Timer Popup from Web.Config as requested by DBS
FixFunctionalityExport to ExcelTo fix the Export to Excel Production Issue, a check is made to see if the number of records in the grid is more than the Web.Config set limit, if it is more than export to excel does not occur
EnhancementFunctionality.NET FrameworkChanged OCM’s .NET Framework Version to 4.5.2
NewFunctionalityReport Duration LimitAdded a report duration limit which can be specified in config, if set then the report can only be loaded for a max of that limit.
FixAdmin ModuleValidationsChanged from default validation to toaster validation in all modules.
EnhancementDashboardBCMS Voice Real TimeAdded 3 new columns as per MBS requirement
NewFunctionalityOCM TourAdded a Brief Tour in OCM and made it compatible with themes
FixReportReport SelectorChanged the message which is displayed when selecting invalid date range to show the actual number of months from Web.Config instead of the calculated date difference.
EnhancementReportAllAdded Export to CSv for all Reports
FixReportChat Interaction reportFixed for incorrect start date and end date in the report
FixReportAgent Historical reportRemoved sorting in third grid and sorted based on interval
FixReportSkill historical reportRemoved sorting in third grid and sorted based on interval
11/30/20173.0.11.30EnhancementReportIVR Order Taking ReportAdd read only check for order taking report
11/29/20173.0.11.29FixFunctionalityMaria DBFixed MariaDB SP and queries taking \ as an escape character
FixFunctionalitySweetalertsFixed Internet Explorer compatibility with sweetalert javascript
NewAdmin ModuleOrder Take ModuleAdded IVR Order take Configurations Module as per DBS Requirements
11/28/20173.0.11.28NewReportIVR Order Taking ReportAdded new IVR Order Taking Report for DBS
11/27/20173.0.11.27NewFunctionalityAllAdded MariaDB integration files in OCM and Moved OCMConfiguration to Utilities
Change RequestReportIVR Daily ReportMade IVR Daily Report to point to IW Real Time Report instead of Analysis Count Report as per MBS Request.
Change RequestReportIVR Caller Identification ReportAdded an ‘Option 6′ column as per MBS request
NewReportChat Details ReportAdded new Chat Details Report (created for MBS Chat Demo)
EnhancementFunctionalityTooltipTooltip will not show if the grid header has no data
11/15/20173.0.11.15EnhancementReportNice Integration ReportAdded paging for the report to load faster using a Stored Procedure
NewReportCallback ReportAdded new Callback Report as per MBS requirements
EnhancementFunctionalityNotification BellAdded automatic clearing of Notifications and count reduction when clicked and also removed the notification bell animation for MBS.
NewReportCaller Identification ReportAdded IVR Caller Identification Report
EnhancementReportHost Transaction, Call Trace, Intent Detail ReportsAdded Columns for MBS and exports
Any ReportAdded a feature to load a Report from a URL if it has to be referred from another application
NewAdmin ModuleCampaign ManagerAdded a URL check for Campaign Manager
EnhancementReportAgent and Skill Historical ReportMade the intervals dropdown configurable based on Config Change
FixFunctionalityDynamic Search and Inner SearchLimited the dynamic search to a maximum of 2 concurrent searches as there are a lot of issues that happen if more than 2 searches are made at a time and also fixed datetime searches in advanced and inner search.
ReportAnalysis Count ReportFixed Issue with Agent Transfers and IVR Disconnects showing the wrong count
EnhancementReportCall Trace ReportEnhanced the Call Flow Diagram to show all the menus in that Call and also used jsPlumb to connect the flow.
Change RequestDashboardBCMS Real Time DashboardAdded a new column IVR Active Calls in BCMS Real Time Dashboard
FixAdmin ModuleIVR Branch ManagementFixed a production Issue where sublines prompt was playing twice
EnhancementIntroductory Message AnnouncementEnhanced the DateTime Format method for storing Data in DB
11/8/20173.0.11.8EnhancementDashboardAllMade DNIS and Dashboard Days Configurable based on Config change
Change RequestFunctionalitySupervisor Module Audit TrailMade Changes for Supervisor Module Audit Trail as per Vishal/Prakash’s request
FixFunctionalityReports Selection SidebarChanged the subtract for hr which was subtracting seconds instead of hours and was showing a 1 second change in start and end date.
Change RequestDashboardDashboard Landing PageDisabled the Continue to Dashboard button in case all the access for the Dashboards are disabled for the user
10/31/20173.0.10.31EnhancementDashboardAllAdded Dashboard Master Lock in case the user is idle or is not viewing the screen.
StoredProcedureChat Interaction ReportOptimized the Procedure to help resolve the production Issue where it was taking time to load in UAT.
FixReportAgent and Skill Historical ReportMade the interval to be configured dynamically for the grid filter from Web.Config.
10/26/20173.0.10.26FixAdmin ModuleEmail TemplateFixed Toaster Format Issue.
FixReportAgent Summary ReportChanged the name of column from Total Calls to Total ACD Calls.
10/25/20173.0.10.25Change RequestAdmin ModuleVB Enrollment FlagChanged the DNIS Numeric TextBox to Normal TextBox (to accept alphanumeric characters).
FixReportAgent/Skill Historical ReportFixed Clear Search in Dynamic Inner Search in Agent and Skill Historical Report.
EnhancementReportReportsChanged all Paging Based SP’s and relevant code to reduce the time taken to load report.
FixReportIVR Call Trace ReportFixed an issue in Call Trace Report which was displaying MBS columns instead.
FunctionalityExport to ExcelFixed Export to Excel throwing ‘Out of Memory’ Exception for a large amount of data.
StoredProcedureAgent Summary ReportAdded check for Channel as TextChat in the Stored Procedure since it was only checking for Chat.
EnhancementReportIntent Detail ReportAdded Tooltip and Disabled autoresize for the Grid.
FixAdmin ModuleChat TemplatesFixed Cache clearing on Inseting, Updating and Deleting Records in Chat Templates.
Admin ModuleAgent SettingsFixed Chat Template not binding on record edit and validation build.
7/17/20173.0.7.17NewReportEmail Detail Report Email Skill Daily Report, Pending Email Ageing Report
Outbound Email Summary Report
Introduced below email reports. These reports provide summary of the emails received, responded, in queue and more.
Admin ModuleEmail TemplateAllows creating different email templates which will be used by agents as standard email responses.
Admin ModuleWing/VIP/Room/Reservation codeThis module is used to setup and configure the wing/vip/
Admin ModuleVIP wakeup Call ManagementThis module is used to manage wakeup date time.
Admin ModuleWakeup announcementThis module is used to configure wavefiles
DashboardEmail Dashboard and Email agent service queueThese are the historical and real time email dashboards correspondingly. Displays various counts of email interactions.
6/22/20173.0.6.22NewReportAgent Summary ReportThis report displays the overall information of the agent actions after logging in which includes staffed time, total ACD calls received, total email, sms etc. received for the selected time.
ReportAgent Interaction ReportThis report displays the various agent interactions for an incoming or outgoing call.
ReportAgent Login Logout ReportThis report displays the login and logout information for an agent which includes the agent id, name, login and logout time, station id used for login and skill with which the agent has logged in.
ReportAgent Historical Report and Skill Historical ReportThere reports provide historical based data of calls for agent/skill.
5/22/20173.0.5.22NewAdmin ModuleLogfile Download:This module allows user to download the log files for selected date.
OCM Report DownloadThis module is used to download the reports.
OCM Report SchedulerThis module is used to schedule the reports for export at a desired date and time.
ReportAudit Trail ReportAudit trail report will be used to track the changes done in OCM application.
4/20/20173.0.4.20NewAdmin ModuleBroadcast MessageThis module allows to setup broadcast message to all agents on TMAC CTI. User can enable the message using below CMM page. This page doesn’t have any Add, Edit or Delete button.
Team ManagementThis module is used to setup agent team’s different business group.
Wait Time Color ConfigurationThe screen allows user the capability to configure color coding for PBX waiting time on TMAC.
TMAC Transfer ListThis module allows user to add agent extension for consult and blind transfer.
DashboardChat Dashboard:This dashboard displays all the chat interactions. This is a historical dashboard.
Chat Callback DashboardThis dashboard displays all chat callback interactions.
Chat Agent Service QueueThis is a real time dashboard which includes current chat interactions, chat in queue etc
2/17/20173.0.2.17NewAdmin ModuleIVR Introductory MessageThis module is used for configuring introductory message in IVR modules. This module is with maker checker process.
VB Enrollment Flag For DNISThis module is used to assign DNIS with corresponding Hotline name and Enrollment flag.
IVR Branch ManagementThis module is used to setup new branches for IVR modules.
Adhoc Option EnhancementThis module is used to setup IVR Adhoc announcement with specific details.
IVR ConfigThis module is used to setup IVR configuration parameter value.
CEP Event MappingThis module is used to configure CEP event with corresponding description, product code, transfer flag, intent etc.
ReportAnalysis Count Report:The report provides all the details of IVR calls and also the details of the menu traversed in IVR for the provided date range.
Call Transfer ReportThis report shows the details of all calls that are transferred to agent from IVR and also shows the agent details who serviced the customer.
Voice Host Transaction ReportThis report shows all the host transactions conducted by the IVR application. Report displays the request and response received from backend HOST for each of the Host transactions.
Call Trace ReportThis report helps users to trace a call in IVR to analysis the DTMF menu’s traversed through AAEP IVR by the customer and transfer between TMAC and IVR.
DashboardVoice Self-ServiceIt is a historical dashboard provided to the customer which gives the details of call.
Voice Agent service queueThis is a realtime voice dashboard which gives the details ongoing calls, calls in queue etc.
3/18/20173.0.3.18NewAdmin ModuleIntent Skill MappingIntent mapping functionality is used to configure intent talents
and their corresponding VDNs and callback skills.
12/20/20161.0.12.20NewAdmin ModuleUser ManagementThis module is used to setup OCM module access based on user ID.
User Role mappingThis module is used for mapping Avaya agent login ID with 1bank ID in CMM. It is used for TMAC login.
Role based managementThis module is used to assign CMM pages to the specific roles created in AD.
11/16/20161.0.11.16NewAdmin ModuleOperating HoursThis module is used to setup operating hours for different business group.
10/22/20161.0.10.22NewAdmin ModuleAgent SettingsThis page allows setting agent properties for TMAC. By configuring agent profile, TMAC will able to decide agent settings for call handling.
Web configurationThis module provides UI for configuration file.
Report DesignerThis is a standalone exe using which user can create and edit reports and dashboards.