Date | Version | Type | Functionality Type | Module | Description |
1/22/2019 | 3.2.1.22 | Fix | Admin Module | Campaign Linking | UI inporper Node names were displaying. Node missing on load of module. Data back to server is sent wrongly when few nodes were added. Save to Pom server not happening. |
Change Request | Admin Module | Campaign Linking | To read data from POM server for every request, instead of reading from previously saved file. On above change, the positioning of each node in UI will be difficult to handle so we did changes to handle this scenario as well in better way for now. | ||
Fix | Admin Module | Fax Template | Fixed an issue where file can be uploaded without selecting the upload options(Logo/html). | ||
Fix | Report | OCM Report Manager | Added “There is no record to export” toaster message in OCMReportSidebar to show error message when there is no record to export on outer export report | ||
Fix | Report | OCM Direct Banking Web Chat MIS Report, OCM Direct Banking Web Chat MIS Report Agent, OCM Direct Banking Web Chat MIS Report By Time Productivity, OCM Direct Banking Web Chat MIS Report Service Quality, OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature, OCM Direct Banking Web Chat MIS Report Service Quality Questions | 1. Added ‘%’ in First Enquiry Total Percentage, Second Enquiry Total Percentage, Third Enquiry Total Percentage, More Enquiry Total Percentage columns in OCM Direct Banking Web Chat MIS Report Service Quality Questions. 2. Resolved record mismatch issue in single date report record and record of the same day in OCM Direct Banking Web Chat MIS Report,OCM Direct Banking Web Chat MIS Report Agent,OCM Direct Banking Web Chat MIS Report By Time Productivity. 3. Added Agent code and Agent name for ABN chat in OCM Direct Banking Web Chat MIS Report Agent. 4. Fixed an issue where ‘Total Time per login Agent’ column value is wrongly generated in OCM Direct Banking Web Chat MIS Report By Time Productivity. 5. Added Interval report in OCM Direct Banking Web Chat MIS Report By Time Productivity, OCM Direct Banking Web Chat MIS Report Service Quality,OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature,OCM Direct Banking Web Chat MIS Report Service Quality Questions. | ||
1/14/2019 | 3.2.1.14 | New | Admin Module | Campaign Linking | New module Campaign Linking added under Autodialer tab. |
Enhancement | Functionality | XML configuration to Json configuration | 1. Added AccessConfiguration.json file to base product enabling access to only required module and report. This file contains 4 main sections AdminPages, Reports, Dashboards, OtherApplications eliminating AccessFunctionalityConfiguration.xml, AdminPagesConfiguration.xml, ReportsConfiguration.xml files. 2. XML configuration to Json configuration migration to be done using XMLtoJSONUpdate tool to set Included property to true/false in AccessConfiguration.json for all the Modules/Reports/Dashboards present in AccessFunctionalityConfiguration.xml file. 3. Remove AccessFunctionalityConfiguration.xml, AdminPagesConfiguration.xml, ReportsConfiguration.xml files from base application path | ||
Enhancement | Functionality | 1. User management and Role management 2. OCM Report Manager | XML configuration to Json configuration migration in below pages 1. User management and Role management access pages – changed add, edit, delete,export access based on admin pages, reports, dashboards and other applications accordingly 2. Reports channel and reports drop down values to be included or not | ||
Enhancement | Functionality | TConfigLoader | Integrated TConfigLoader | ||
Enhancement | Functionality | ConfigurationProvider | Updated ConfigurationProvider.dll to latest | ||
Enhancement | Functionality | Versioning | Added versioning icon to footer | ||
Fix | Dashboard | Chat Dashboard | Skill dropdown is listing the skill name instead of skill id | ||
1/9/2019 | 3.1.12.2802 | Fix | Report | OCM Direct Banking Web Chat MIS Report, OCM Direct Banking Web Chat MIS Report Agent, OCM Direct Banking Web Chat MIS Report By Time Productivity, OCM Direct Banking Web Chat MIS Report Service Quality, OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature, OCM Direct Banking Web Chat MIS Report Service Quality Questions | 1. Removed ’00:00:00′ from excel header in export to excel for single date 2. Added ‘Total for selected period’ row for all reports 3. Added % in Service level statistics column of OCMDirectBankingWebChatMISReportServiceQuality |
Fix | Admin Module | Application Access Control | Fixed an issue where user is not deleted when specific user is deleted through User Role Mapping or Agent Setting | ||
Fix | Report | OCM AutoDialer Blended Agent Report | Added Total ACW column (Total ACW = Avg ACW * Total Calls where Avg ACW = Avg(Inbound ACW,Outbound ACW)) | ||
Fix | Report | Generic Reports | Default grid page size is done configurable in json | ||
1/4/2019 | 3.1.12.2801 | Fix | Admin Module | Log file downloader | Fixed an issue where files are not displayed in main grid after fetching files. |
Fix | Admin Module | Report Downloader | Fixed an issue where pen test user would try to download report using Id. | ||
Fix | Admin Module | Agent Team Management | Fixed an issue where excel file is not exported in xlsx format on export to excel in IE | ||
Fix | Admin Module | Report Scheduler | Added validation check for mandatory field | ||
Fix | Dashboard | Chat Dashboard | Added moxtra channel while getting chat skill drop down | ||
Enhancement | Report | OCM Direct Banking Web Chat MIS Report Agent, OCM Direct Bankin gWeb Chat MIS Report | Added ‘Total of Selected Period’ for these two reports | ||
Fix | Report | OCM Direct Banking Web Chat MIS Report By Time Productivity | Changes done in the calculation of TotalPerLoginAgent and TotalTimePerLoginAgent | ||
12/28/2018 | 3.1.12.28 | New | Report | OCM Collections DNC List Report, OCM Collections NSP List Report | Added new report json configuration for OCM Collections DNC List Report, OCM Collections NSP List Report |
Fix | Admin Module | Logfile Downloader | Fixed an issue where files present in module does not display when selected second time. (PRD-OCM-18007) | ||
Fix | Admin Module | Agent Skill Assignment | 1. Fixed an issue where incorrect message is displayed while assigning skills to multiple agents. (PRD-OCM-16999) 2. Handled exception when all skills are removed to an agent and added one toaster message saying “No skills selected to assign”. (PRD-OCM-18004) | ||
Fix | Report | OCM Direct Banking WebChat MIS Report – Service Quality (Chat Nature) | Fixed an issue where workcode which is not added in json is shown in exported excel sheet. (PRD-OCM-19005) | ||
Fix | Report | OCM Direct Banking Web Chat MIS Report Service Quality, OCM Direct Banking Web Chat MIS Report Service Quality Questions, OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature, OCM Direct Banking Web Chat MIS Report, OCM Direct Banking Web Chat MIS Report Agent, OCM Direct Banking Web Chat MIS Report By Time Productivity | Fixed an issue where incorrect No of pages and total item count is displayed on advanced search. (PRD-OCM-19011) | ||
Fix | Report | OCM Agent Historical Report, OCM Chat Interaction ChatBot Report, OCM Agent Aux Report, OCM Audio Video Playback Report, OCM Agent Login Logout Report, OCM Agent Summary Report, OCM Agent Interaction Report, OCM User Listing Report | Changed done to get data of missing agent from master table | ||
Fix | Admin Module | Report Download | Added Audit trail for File delete and download action in Report download module. (PRD-OCM-19002) | ||
New | Report | Skill Profile Report | Added new report to show Calls answered and calls abandoned in the skill in the interval of 5 seconds under Agent Channel | ||
New | Admin Module | Report Scheduler | Added new admin module for Report Scheduler with edit options | ||
Fix | Admin Module | Agent Settings, Agent Skill Assignment, Agent Team Management, User Role Mapping , Workcode List | Fixed page loading, create,update bugs in IE browser | ||
12/14/2018 | 3.1.12.14 | New | Report | OCM Chatbot Interaction Report | Added new report to show chat interaction from chat bot to live chat agent |
New | Admin Module | TMAC Siebel Release | 1. New module to download TMAC Siebel Release 2. Add MIME Type application/bat for extension .bat for IIS application | ||
New | Admin Module | Chat Menu Description | New module to map IW node id to menu name, this menu name will be used in the OCM reports | ||
Fix | Report | Audit Trail Report | Changed Last Changed On date time format to OCM default date time format | ||
Fix | Functionality | Set Dashboard Time Frame | ‘Set Dashboard Time Frame’ pop up screen remains in front even when user navigates from Chat Dashboard to OCM main page or OCM reports page | ||
Fix | Report | OCM User Listing Report | Removed team/teamsupervisor ReportFilterType | ||
Fix | Report | OCM Direct Banking Web Chat MIS Report Service Quality, OCM Direct Banking Web Chat MIS Report Service Quality Questions, OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature, OCM Direct Banking Web Chat MIS Report, OCM Direct Banking Web Chat MIS Report Agent, OCM Direct Banking Web Chat MIS Report By Time Productivity | 1. Fixed an issue where grid view changes on disabling any header.(PRD-OCM-16889) 2. Fixed an issue where Export to Excel and export report in report manager is not working.In notification bar report is not shown.(PRD-OCM-16898) 3. Fixed an issue where incorrect names displayed in exported file,export notification and view downloaded reports page.( PRD-OCM-16903) 4. Fixed an issue where column values are always 0 for any workcode in OCM Direct Banking WebChat MIS Report – Service Quality (Chat Nature).(PRD-OCM-16896) 5. Fixed an issue where column header name in grid are wrong(PRD-OCM-16906) 6. Fixed an issue where search window is not opening for all reports(PRD-OCM-16888) 7. Fixed an issue where invalid column names are listed in advanced search dropdown.(PRD-OCM-16887) | ||
Fix | Admin Module | Agent Skill Assignment | Fixed an issue where skills are not assigned in IE.(PRD-OCM-16941) | ||
Fix | Admin Module | SkillConfiguration | Fixed an issue where grid height is varying based on no of records.(PRD-OCM-16954 ) | ||
Enhancement | Admin Module | Campaign Utility HA | Enhanced to refresh the grid every configurable amount of time in JS global variable, added try catch wherever required in JS. | ||
Enhancement | Admin Module | POM Purging Utility, POM DNC Bulk Upload, Manual Upload Utility | 1. Added try catch blocks in JS wherever required to handle the errors. 2. Trimming the spaces for names, disabling the Contact List dropdown and button when upload is in progress in POM DNC Bulk Upload | ||
New | Report | OCM Interaction Actions Report | Added new report to show Interaction Actions Report under Agent Channel | ||
Fix | Report | OCM IVR Call Trace Report | Avoided duplicate UCID from the SMS Report table join | ||
11/30/2018 | 3.1.11.30 | Fix | Admin Module | Agent Team Management | Changed column width of editor page |
Enhancement | Report | OCM Agent Historical Report, OCM Chat Interaction ChatBot Report, OCM Agent Aux Report, OCM Audio Video Playback Report, OCM Agent Login Logout Report, OCM Agent Summary Report, OCM Agent Interaction Report, OCM User Listing Report | Changed done to get data of missing agent from master table | ||
Fix | Report | Work Code Report | 1. Fixed an issue where refresh is not working after search.(PRD-OCM-14486) 2. Fixed an issue where grid is shrinked after disabling any grid column. (PRD-OCM-14485) | ||
Fix | Report | Generic | Fixed an issue where after search, no of records displayed incorrect in drilldown page.(PRD-OCM-11440) | ||
Enhancement | Report | OCM Survey Search And Retrieval Report | Added Question column to OCM Survey Search And Retrieval Report | ||
Enhancement | Report | OCM Agent Summary Report | Added new TotalFax, TotalFaxTime,AvgFaxTime columns to OCM Agent Summary Report | ||
Enhancement | Admin Module | Report Downloads, ExportScheduler | Added with(nolock) to queries in ReportDownload and ExportScheduler | ||
11/25/2018 | 3.1.11.25 | Fix | Query | Call Trace SQL View | 1.Handled ‘DC’ calls with empty Agent details 2.Handled multiple ‘AT’ calls with different details like (TalkDuration, AgentConnected, AgentConnectedDateTime, AgentDisconnectedDateTime etc..) |
New | Report | OCM Respondent Summary Report | Added new json report for OCMCampaignRespondentSummaryReport under Campaign channel | ||
Enhancement | Report | OCM Survey Summary Report | Added QuestionnaireName, Intent, HelpHitcount columns to OCM survey summary report | ||
Enhancement | Report | All | Added condition to export to excel/csv based on two columns for drill down reports | ||
New | Report | OCM Search And Retrieval Report | 1. Added new json report for OCMCampaignSurveySearchAndRetrievalReport under Campaign channel 2. Added fourth parameter for third grid in json for the report | ||
New | Report | OCM Collections Accounts Not In Listing Report | Releasing new report named Accounts Not In Listing Report for Collections which will get data from the Pre-Processing. | ||
New | Report | OCM Direct Banking Web Chat MIS Report Service Quality | This report is to review the manpower resources of supporting different nature of chatting | ||
OCM Direct Banking Web Chat MIS Report Service Quality Questions | This report is to review the manpower resources to support the Chat services | ||||
OCM Direct Banking Web Chat MIS Report Service Quality Chat Nature | This report is to review the manpower resources of supporting different nature of chatting (single vs. multiple question asked) | ||||
OCM Direct Banking Web Chat MIS Report | This report is to review individual agent productivity | ||||
OCM Direct Banking Web Chat MIS Report Agent | This report is to review all agent productivity | ||||
OCM Direct Banking Web Chat MIS Report By Time Productivity | This report is to review the productivity by different interval | ||||
New | Report | OCM Predictive Job Performance Summary Report | Added new json report OCM Predictive Job Performance Summary Report under Collections channel | ||
OCM Preview Job Summary Report | Added new json report OCM Preview Job Summary Report under Collections channel | ||||
OCM Predictive Agent Time Summary Report | Added new json report OCM Predictive Agent Time Summary Report under Collections channel | ||||
OCM Preview Agent Time Summary Report | Added new json report OCM Preview Agent Time Summary Report under Collections channel | ||||
Fix | Report | OCM Secured Unsecured Performance Report | Desired Service Level calculation changes | ||
OCM Audio Video Report | Added missing columns ChatbotSessionid, Channel | ||||
New | Admin Module | Campaign Mapping | This modules used to map the campaign with the configured team name | ||
Change Request | Admin Module | Chat Templates, SMS Templates | Changes done to accept unicode character text | ||
Enhancement | Report | Audit Trail | Changed done to store unicode character in old and new values of Audit Reports | ||
Fix | Admin Module | Query Browser | formated datetime column from table | ||
11/13/2018 | 3.1.11.15 | New | Admin Module | Opaque Data | Added new admin module to hide some sensitive answer in Agent Scripting |
New | Report | OCM Survey Summary Report | Added new json report for OCMCampaignSurveySummaryReport under Campaign channel | ||
Fix | Admin Module | IVR Callback Announcement | 1. Fixed an issue where new non existing entry is failed to add in Callback Announcement Module. 2. Removed “select a wav file” message when grid cell is clicked other than valid wav file. | ||
Fix | Admin Module | TMAC Transfer List | 1. Fixed audit trail old values issue in TMAC Blind Transfer. 2. Fixed an issue where grid is not loaded properly when new record added to TMAC Transfer List. | ||
Fix | Admin Module | IVR Config | Fixed an issue where UserID is displayed wrongly in Audit trail page for IVR Config module. | ||
Fix | Admin Module | IVR Callback Management | 1. Changes done to hide Change status ID column. 2. Changes done to select same start and end date in search. | ||
Fix | Admin Module | Agent Skill Assignment | Changes in Agent Skill Assignment module to extend current session when skill is dragged. | ||
Fix | Report | Callback SLA Report | Added new json configs for Callback SLA Report | ||
Fix | Report | OCM Call Transfer Report | Fixed an issue where Start and End date of the call is missing in report UI. | ||
Fix | Report | OCM Role Access Report | Changes done to display default Access value as ‘Disable’ when json specified columns not fetched in query result. | ||
Fix | Admin Module | Login | Changed “Login in to continue…” message to “Log in to continue…” in Login page. ( PRD-OCM-15575) | ||
Change Request | Functionality | Generic | 1. Encrypted string is appended ocm user to the application URL of Interaction Workflow, Interaction Workflow Chat and Agent Scripting. 2. Added new maker, checker, previewer access and link to Interaction Workflow Chat | ||
Enhancement | Admin Module | VIP List Management | 1. Download option to download already existing records in to csv file. 2. Bulk upload option to upload csv file. | ||
Change Request | Admin Module | IW Role Access Matrix | Added option to select roles for IW chat or IW voice. | ||
11/15/2019 | 3.1.11.8 | Enhancement | Functionality | Font Awesome | Updated Font Awesome to v5.4.2 Pro |
Fix | Report | OCM Audio Video Playback Report | Fixed an issue in the drill popup – playlist where scroll would not work if there were a lot of files present in the playlist | ||
Enhancement | Functionality | Font Awesome Icons | Changed the icons in all views and xml to the latest available from the new font awesome release | ||
Fix | Functionality | Resizable | Fixed an issue in Admin Pags where the editor popup would resize when it was dragged to the left or right of the page | ||
Fix | Report | OCM Report Genric UI | Advanced search option removed in User listing and role acces report. Also after coming back quick input and advanced search removed. | ||
New | Report | Agent Scripting Report | New report to view Agent Scripting details , which contains the question and answer | ||
Fix | Admin Module | Chat Template | Fixed an issue where user is able to delete already maped department and group in chat template. | ||
Fix | Admin Module | Callback Enable/Disable | Fixed an issue where title of alert message is not proper. Kendo confirm box is changed to swal. | ||
Change Request | Report | OCM Campaign Response By Count Report, OCM Campaign Response Summary Report, OCM Campaign Response By Cent Report | Added campaign search criteria excel header | ||
Change Request | Admin Module | Chat Intent Skill Mapping | Renamed SOI Intent Mapping / Intent Skill Mapping to Chat Intent Skill Mapping | ||
New | Report | OCM Inbound Abandoned Report, OCM Outbound Nuisance Report,OCM Secured Unsecured Performance Report | Added check channel=Collections and new reports for Collections named Inbound Abandoned Report , Outbound Nuisance Report and OCM Secured Unsecured Performance Report | ||
Enhancement | Admin Module | Agent Skill Assignement | 1.Implemented Dynamic UI based on the json configuration AgentSettingChannelCount, skills tab can be disabled on the same. 2. Operator and OperatorValue for each channel will be configured in the AgentSettingChannelCount json, Operator can be any number of comma separated value. Operator can be StartsWith/EndsWith/Contains/Range. 3. Same configuration will be used in Chat intent skill map to get all chat skillbased on Operator. 4.Changes done to handle empty spaces and 0 in skill level. | ||
Enhancement | Admin Module | Skill Configuration | 1. Sync skills based on the Operator and OperatorValue for each channel will be configured in the AgentSettingChannelCount json | ||
Fix | Report | OCM Audio Video Playback Report | Export to excel issue when excel sheet name contains ‘/’ | ||
Fix | Admin Module | Workcode List | New admin module to create work code and work group | ||
Change Request | Admin Module | IW Role Access Matrix | Disabled Add, Copy, Version Control, Delete and Build actions for Checker role. | ||
Change Request | Report | OCM Agent Aux Report | Added key to exclude auxcodes in the report | ||
10/29/2018 | 3.1.10.29 | New | Report | OCM Collections Agent Owned Recalls Report, OCM Collections Call Attempt Report, OCM Collections List Accounts not Attempted Report | Added check channel=Collections and new reports for Collections named Agent Owned Recalls, Call Attempt, List Accounts not Attempted under Collections. |
Enhancement | Admin Module | Report Downloads | Added check for ReportGeneratedBy to include scheduled reports in report downloads and export files | ||
New | Report | OCM Chat Transfer Report, OCM Chat Analysis Count Report, OCM Chat Host Transaction Report | Added OCM Chat Transfer Report, OCM Chat Analysis Count Report, OCM Chat Host Transaction Report reports under chat channel | ||
Enhancement | Admin Module | Ivr Holiday List, Ivr Introductory Message Announcement, Ivr Hostmap | 1. Added new json configs for Ivr Holiday List 2. Added check for duplicate and mandatory from json | ||
Fix | Admin Module | VIP List Management,IVR Operating Hours,Callback Management | 1. Changes done to show “No records to display” message on invalid grid search. 2. Fixed StartTime and EndTime format issue in IVR Operating Hours. 3. ‘Change Status’ column name changed to ‘Change Status ID’ in Callback Management. | ||
Fix | Report | Callback SLA Report | Column name ‘Call Back Type’ is changed to ‘Callback Type’ | ||
Enhancement | Admin Module | Skill Configuration | 1. If ‘SkillConfigurationMode’ key is set to 0 then “Sync Skill” button is enabled. This button is used to sync skills from CM to OCM DB. 2. Default values for extra columns which are not present in CM are configured as ‘SkillConfigurationDefaultValues’. 3. New skills are added/updated/deleted directly to OCM DB.These skills will not be there in CM, has to be added manualy to CM. 4. If ‘SkillConfigurationMode’ key is set to 1, skills are managed in SMSAPI. | ||
Enhancement | Admin Module | IVR Branch Management | 1.Maker Checker Page is changed to new design. 2.Page is configurable to maker checker using json configuration | ||
Enhancement | Admin Module | IVR CallbackAnnouncement | 1.Changes done to upload wav file to MPP folder. 2. Added new json configs for Ivr Callback Announcement | ||
10/18/2018 | 3.1.10.18 | Enhancement | Admin Module | Agent Setting, User Role Mapping | 1.Added retag supervisor option, when deletion of supervisor and changing team and profile of an supervisor within same team level. 2.This option can be configurable using key “IsRetagSupervisor”. 3.When user try to remove/modify any supervisor. To choose new supervisor of previous/same team level. 4.Changed supervisor drop down username to firstname + last name of supervisor |
Change Request | Report | OCM Autodialer Blended agent report | Changed report design to show dril down details for agent with date column | ||
Enhancement | Admin Module | Export Scheduler | Added new column “ReportTitle” to save scheduled report title required for OCMExportScheduler service | ||
Fix | Admin Module | IVR Callback Annoucement | 1. Validation message is added for successful creation of record/Edit/Delete. 2. Changes done to play uploaded wav file when filename clicked. 3. Fixed an issue where wav file is not displayed when language is changed. 4. Changes done to prevent same record creation multiple times. 5. Validation message added if start time is greater than end time. 6. Added validation message for invalid input for Start time and end time. 7. Added WAV file Sync Feature to other Application Servers using OCMApplicationWebSync | ||
Fix | Admin Module | IVR Holiday List | Changes done to prevent entry for same date range. | ||
Fix | Admin Module | IVR Operating Hours | Changes done to disable VDN field in edit functionality | ||
Fix | Admin Module | IVR Introductory Message Announcement | 1.Maker Checker Page is changed to new design. 2.Page is configurable to maker checker using json configuration | ||
Fix | Admin Module | Host Value Mapping | 1.Maker Checker Page is changed to new design. 2.Page is configurable to maker checker using json configuration | ||
Enhancement | Admin Module | POM Manual Upload Utility | Included Cancel event to remove the uploaded file from the UI | ||
Enhancement | Functionality | Session Management | 1. Changes done to logout from OCM page when same user is logged in different session. 2. This is configurable in TUserSessionManager service. | ||
Fix | Admin Module | Agent Skill Assignment | 1. Alert message is changed from “Atleast one skill is required” to “At least one skill is required”. 2. Increased Skill Listbox width both for Single and Multiskill Tab. | ||
Fix | Report | OCM IVR Call Trace Report | Removed unwanted column AgentWaitTime | ||
10/15/2018 | 3.1.10.15 | Enhancement | Admin Module | POM Purge Utility | Changes done to work for both TeleSales and Collections based on the AutoDialer config key Mention Collections/TeleSales in POMPurgingUtility.js global variable. Same config keys will be used but the values differs based on TeleSales/Collections |
Enhancement | Admin Module | POM Manual Upload Utility | Changes done to work for both TeleSales and Collections based on the AutoDialer config key | ||
Fix | Admin Module | Send Fax | 1. Fixed issue where the filename has spaces in it by Tfax, now removing the white spaces and saving the file. 2. Filename can contain special characters also | ||
Fix | Report | CS Sales Report | Included CampaignCode in the query instead of JSON, removed Campaign Code from the JSON, removed unwated column | ||
Enhancement | Functionality | Session Management | 1.HA for UserSessionManagerServer has be handled 2.These server counts are configured in UserSessionManagerServerCount key and all the end points for the configured severs has to be added. 3.Changes done to call checkTimeout only when User is logged in successfully. | ||
Enhancement | Admin Module | Export Scheduler | 1. The reports can be scheduled to export from OCM “Export Scheduler” module 2. These reports can be scheduled for exporting on daily, weekly, monthly basis to excel or csv file from OCM Export Scheduler service 3. Report files will be saved in specified path after exporting successfully 4. If email notification config is enabled, the service will trigger an email to selected email address once export is completed 5. Renamed “Report Scheduler” to “Export Scheduler” in all report views | ||
New | Admin Module | VIP List Management | 1.Added New Module VIP List Management under IVR channel. 2.This module is used for managing and whitelisting select customers | ||
Fix | Report | OCM Audio Video Playback Report | Changes done to fetch the recorded file as memory stream from recorder rest api using FileStreamResult | ||
Change Request | Admin Module | IW Role Based Access Matrix | Enabled edit aceess for previewer role type | ||
10/5/2018 | 3.1.10.5 | Enhancement | Admin Module | POM DNC Bulk Upload, Campaign Utility HA, POM Purge Utility | 1 Included Audit Trail report for this modules 2 POMPurge Utility incresed in the width of dropdown |
Change Request | Admin Module | Send Fax | 1. Removed the image compression format lzw 2. Resolution of the image made configurable for pdf, templates and jpg | ||
Change Request | Admin Module | Fax Line Config | Removed Prefix from the view | ||
Change Request | JSON | OCM Fax Sent Detail Report | Changed Recipient Number from Hidden true to Hidden false | ||
New | Functionality | Session Management | 1. Changes done to prevent user to login OCM in multiple PC without logging out one another. 2. Fixed an issue where user is not timeout after away from OCM screen when OCM is in Active creation window. 3. TUserSessionManager Service is integrated to OCM and this is configurable by setting 1/0 (Enable/Disable) value of “IsSessionManagerEnabled” key in config. 4. If user is idle for OCM Timeout time(In TUserSessionManager) then alert message is displayed to extend the session.This message is displayed when Session timeout time for current session is less than “OCMTimeoutPopupTime” mentioned in config file. 5. If user clicks “Extend Session” button current session is extended to next Session Timeout Time(i.e. Current Time + OCM TimeOut Time) otherwise user is redirected to timeout page. 6. Session timeout time is updated in TUserSessionManager service for each user interaction. | ||
Enhancement | Report | OCM Agent Historical Report, OCM Chat Interaction ChatBot Report, OCM Agent Aux Report, OCM Audio Video Playback Report, OCM Agent Login Logout Report, OCM Agent Summary Report, OCM Agent Interaction Report, OCM User Listing Report | 1.Implemented Report Filter based on the team hierarchy. 2.Changes done to filter records based on report filter (NA,Team,TeamSupervisor) mentioned in config. 3. If ReportFilterType is ‘NA’ there is no filter applied to reports 4.If ReportFilterType is ‘Team’ reports are filtered based on the team of the user and the supervisor/agent within and below the team. 5..If ReportFilterType is ‘TeamSupervisor’ reports are filtered based on the team and supervisor of the user and the supervisor/agent below him. | ||
Fix | Admin Module | Agent Team Management | Fixed an issue where Country dropdown is not cleared while creating new Team. | ||
New | Report | OCM DCP Sales Report,OCM CCPL Sales Report,OCM CCFT Sales Report,OCM CPFT Sales Report | Added new channel = Sales and added OCM DCP Sales Report,OCM CCPL Sales Report,OCM CCFT Sales Report,OCM CPFT Sales Report under Sales channel | ||
Enhancement | Report | Generic Reports | Changed header for report name in exported file on Export to excel/csv | ||
Change Request | Report | OCM Contact List Purge Report | Changed columns of main and drill grid as per change request and included CreatedBy and CreatedDateTime columns in report | ||
Change Request | Report | OCM Campaign Response By Percent Report | Changed report display name from OCM Campaign Response By Cent Report to OCM Campaign Response By Percent Report | ||
Change Request | Report | OCM Audio Video Playback Report | Changes done to pass media data via OCM server, instead of UI directly so that Recorder Access control implementation can be handled at Recorder end | ||
9/28/2018 | 3.1.9.28 | New | Report | OCM AI Renewal Policy Report, OCM New Policy Report, OCM Card Activation Submission Report, OCM CE AF Retention Report, OCM CS Sales Report, OCM GI Sales Report, OCM ACQ VA Sales Report, OCM Smart Pay Sales Report | Added new channel = Sales and addedOCM AI Renewal Policy Report,OCM New Policy Report,OCM Card Activation Submission Report,OCM CE AF Retention Report,OCM CS Sales Report,OCM GI Sales Report,OCM ACQ VA Sales Report,OCM Smart Pay Sales Report under Sales channel |
Fix | Functionality | Agent Setting | Fixed DateTime search issue in Top right search function | ||
Change Request | Report | OCMAutoDialerDNCListReport | Added Mode column in json file and Generic query to display in the UI | ||
Fix | Report | Fax Receive Detail Report | Fixed wrong toaster message for Annotated file preview | ||
Enhancement | Admin Module | Manual Upload Utility | Updating the UploadTime from checker when the file is uploaded to POM server | ||
Enhancement | Admin Module | Purge Utility | Changed in JS to accept conditions for NRIC as well | ||
Enhancement | Functionality | Print JS | Updated the plugin print js to the latest version | ||
Fix | Dashboard | Fax Dashboard | Fixed title name mismatch between table and boxes | ||
Fix | Report | Fax Sent Detail Report | Fixed the export to excel/export to csv issue. Modified the OCMCustomReport query | ||
Fix | Admin Module | Host Value Mapping | Removed client check in index | ||
New | Report | Wordcode Report | Added workcode report configuration | ||
Fix | Report | OCM IVR Call Trace Report | Changes done to display based on menu order in call trace drill down pop up | ||
Change Request | Report | OCM Skill Historical Report | Changed done in the generic query to show decimal values service level | ||
Enhancement | Admin Module | User Role Mapping | Changes done in Edit page to fetch available users grid columns from json. | ||
9/24/2018 | 3.1.9.24 | Fix | Admin Module | Fax Senders | 1) Fixed Bulk upload issue to not accept invalid data. CSV file should be valid one 2) Upload button view updated to proper alignment |
Enhancement | Admin Module | Send Fax | 1) Changes to get the file from the remote location i.e from TFMC 2) Selecting distinct DNIS to show in UI for FaxLine | ||
Enhancement | Admin Module | Fax Template | Template Name to accept only numbers and alphabets, should not allow to update with special characters | ||
Enhancement | Report | Fax Sent Details Report | 1) Selecting the values based on DNIS, previously it was Recipient Number as per user request | ||
Enhancement | Report | Fax Received Details Report | Updating RouteStatus to NA if null or else the proper Route Status value. | ||
Enhancement | Report | OCM Report | Added toaster messages for failure case in previewing the files | ||
Enhancement | Admin Module | Manual Upload Utility | 1) In Success or failure case returning the class object (json) to JS 2) Inserting data to PreProcessing table for other uses 3) Inserting 2 more fields totalrecords and finalrecords to both ManualUpload table and Preprocessing table. 4) Run ManualUploadALter.sql in both Maker and Checker DB | ||
Fix | Admin Module | Campaign Utility HA | 1) Integration with TetherfiPOMConnector.dll 2) Success and Error messages with response from the POM server 3) Modified the grid to include buttons in the grid | ||
Fix | Admin Module | Agent Setting | 1. Added onSpin event to handle Maxlength issue in AvayaLoginID NumericTextBox. 2. Validation is added for Channel Tab Count should not exceed 50. | ||
Fix | Admin Module | Role based access management | 1. Changes done in Role based access management to display all the altered functionality name in audit trail report. | ||
Fix | Admin Module | User Role Mapping | 1. Changes done in User Role Mapping to display Team name and Supervisor name instead of Team ID and Supervisor ID in Audit Trail. 2. Added onSpin event to handle Maxlength issue in AvayaLoginID NumericTextBox. | ||
Change Request | Admin Module | TMAC Transfer List | 1. Fixed Skill Name and Skill ID Edit Issue in TMAC blind transfer list. Skill Name column can be configured as Drop down or TextBox.In case of Drop down, all the skills are fetched from SMSAPI. 2. Added ID column in AGT_Favourite_Voice_Skills table to update the record based on this column value. | ||
Enhancement | Report | OCM Callback Schedule Report | 1.Changes done to get data from POM database 2.Data will be fecthed using sql view vw_CallBackScheduleReport same will be used in generic query | ||
Enhancement | Report | OCM Not Called List Report | 1.Changes done to get data from POM database 2.Data will be fecthed using sql view vw_NotCalledListReport same will be used in generic query | ||
Enhancement | Report | OCM Campaign Response By Cent Report | 1.Changes done to get data from POM database 2.Data will be fecthed using sql view vw_ResponseByPercent same will be used in generic query | ||
Enhancement | Report | OCM Campaign Response By Count Report | 1.Changes done to get data from POM database 2.Data will be fecthed using sql view vw_ResponseByCounts 3.Above views are used in Get_OCM_CampaignResponseByCountReport stored procedure will be used in generic query | ||
Enhancement | Report | OCM Campaign Response Summary Report | 1.Changes done to get data from POM database 2.Data will be fecthed using sql view vw_ResponseSummary_CC_Counts, vw_ResponseSummary_EFF_Calls, vw_ResponseSummary_Sales_Calls. 3.Above views are used in Get_OCM_CampaignResponseSummaryReport stored procedure will be used in generic query | ||
Enhancement | Report | OCM Contact List Import Summary Report | 1.Changes done to get data directly from Outbound_PreProcessingSummary instead of scheduler table | ||
Enhancement | Report | OCM Call Attempt Report | Changes done to get the data to scheduler table from POM database | ||
Enhancement | Report | OCM DNC List Report | Changes done to get the data to scheduler table from POM database | ||
Fix | Report | OCM User Listing Report | Changes done to display all users in the system | ||
Fix | Dashboard | Chat Dashboard | Changes done in Stored procedure to get the columns same as json Property Name. | ||
Change Request | Dashboard | Fax Dashboard | Changes done in Stored Procedure to get the Sent details from the FaxSentDetailReport with respect to ANI | ||
9/17/2018 | 3.1.9.17 | Enhancement | Admin Module | Fax Senders | 1. Changed the background color of Kendo Upload for uploading csv file 2. CSV file validation of FaxLine, FaxNumber and Type |
Fix | Admin Module | Fax Route Config | Route Data field to not accept only ” ” (space) and create record | ||
Enhancement | Admin Module | Fax Template | Not allowing users to select Logo and upload HTML and select HTML and upload png, showing error message. | ||
Enhancement | Admin Module | POM Manual Upload Utility | 1.Introduced new check where the Ph no column in CSV file should start with either 065 or 65 2.Showing toaster message if there are duplicate records, count of duplicate records 3.Inserting the Duplicate count to [Outbound_PreProcessingSummary] table | ||
Fix | Admin Module | Campaign Utility HA | Handling the return from POM server and displaying to the user the same, if its failure or success | ||
Enhancement | Admin Module | POM Purging Utility | 1.Changed from DateTimePicker to DatePicker. 2. Introduced 2 global variables nric and date in POMPurgingUtility.js | ||
Change Request | Admin Module | SendFax | 1.Changed the token seperator from “” to “,” for multiple receipients 2.Removed Edit and Delete from the Kendo Grid 3.Added MaxLengthNumber global var in JS to check the maximum numbers to send 4. Showing the Time if sending template immediately or scheduling at a particular time 5 .Changed Scheduled Time to Time in the Grid | ||
Change Request | Admin Module | Skill Configuration | Changes done in skill configuration module to assign Priority to the skills(Top,High,Medium,Low). Added failure message when user trying to delete assigned skills. | ||
Fix | Admin Module | Wait Time Color Config | Changed incorrect Failure toaster message | ||
Fix | Admin Module | Agent Setting, User Role Mapping | Fixed issue with UserRoleMapping and Agent Setting not binding with the dropdownlist and dropdowntree | ||
Fix | Functionality | Generic | 1.Fixed an issue where search would not work when going to a subgrid, closing and going back to the main grid by clearing the search of the previous grid. 2. Fixed an issue where Modules shown in Landing Page “Select a Module” drop down do not have any flow or order. 3. Fixed “No access to admin pages” defect in IE. 4. Fixed grid Page size value duplication on every databound call for Reports and Admin pages | ||
Fix | Admin Module | CM Data Sync | Changed failure toaster message color from green to red. | ||
Fix | Admin Module | IVR callback Management | Added ColumnShow,ColumnHide events to IVRCallback Management Index Page. | ||
Fix | Admin Module | Agent Skill Assignment | 1.Removed unwanted columns from the grid. 2. Fixed an issue where save and reset buttons are not displayed when Verdana Font is used. | ||
Fix | Report | Report Home | Fixed Up and Down button icon in date selection. | ||
Fix | Report | OCM Report | Fixed an issue where search would not work when going to a subgrid, closing and going back to the main grid by clearing the search of the previous grid. | ||
9/8/2018 | 3.1.9.8 | Enhancement | Dashboard | Dashboard UI | Changed the Dashboard UI, Added fullscreen functionality, changed animations and |
New | Functionality | Material Icons | Added material Icons support | ||
Enhancement | Dashboard | Chat Dashboard | 1. Added new fields Audio Escalated, Video Escalated, Transferred Audio, Transferred Video, Conferenced Audio, Conferenced Video, Average Audio Handle Time, Average Video Handle Time, First Audio Call Resolution, First Video Call Resolution. 2. All box layout fields are made configurable based on ChatDashboard.json | ||
Fix | Admin Module | Agent Setting, User Role Mapping | 1.Fixed issue with UserRoleMapping and Agent Setting not binding with the dropdownlist and dropdowntree 2. Fixed Profile and Supervisor fields empty on editing the record. 3. Changes done in AgentSetting to export excel only if records are exist and display error message only once. 4.Added team level validation to user role mapping and agent setting. if team is assigned to other lower level supervisor/agent 5.Changed last name and first name max lenght to 50 | ||
Fix | Admin Module | Agent Skill Assignment | 1. Changes done in Agent skill assignment module to display failure message when user try to assign disabled channel skills to agent. 2. Changes done in AgentSkillAssignment.js to export excel only if records are exist and display error message only once. | ||
Change Request | Functionality | Login | 1.Added condition for empty username, domain, password 2.Changed done to select by default first domain in the dropdown | ||
Enhancement | Report | Fax Received Details Report & Fax Sent Details Report | As TFAX inserts data with Result=null initially, reports should not show the data which Result is null. Checking the Result column of both reports to be not null | ||
Enhancement | Admin Module | Campaign Utility HA | 1. Handling the different POM response in UI to show message to the user 2. Added POMManualResponse class in Model to handle the response | ||
Fix | Admin Module | POM Manual Upload Utility | 1. Handling the different POM response in UI to show the message to the user 2. Handling various csv file validation to showing the message to the user if any error 3. Added download option to checker as well 4. Added check where maker is not able to upload to the POM server 5. Renaming the uploaded file by checker to POM server on successful, till now same contact list file cannot be uploaded by maker. 6. Checking empty file uploads | ||
Enhancement | Admin Module | Fax Template | 1. Showing message when successful/unsuccessful upload of file. Displaying uploaded filename in the grid (if any) 2. Showing Edit values on respective fields | ||
Enhancement | Admin Module | Fax Line Config | Moved more JS to separate file, changed the color of grid button to white | ||
Enhancement | Functionality | OCM Custom Report | Added toaster message in Preview and Print methods to show whether the file is previewing/printing, on success and on failure. | ||
Fix | Admin Module | FaxSenders | Handling the csv file validation of FaxLine, if not present under FaxLine deleting the file from the path and not allowing to insert to DB | ||
Enhancement | Report | OCM AutoDialer Campaign Response By Count Report, OCM AutoDialer Call Attempt Report, OCM AutoDialer Campaign Response Summary Report | Included AgentName column in Reports- added in stored procedure and insert scripts for OCMCustomReport table | ||
Enhancement | Report | OCM AutoDialer Call Attempt Report | Included Job Id and Job Name column in Json File | ||
Fix | Report | Dynamic Reports | Fixed Export Issue from Report selection page | ||
Fix | Report | All | Fixed issue for Exported file sheet header with space | ||
Fix | Report | OCM Report Manager | 1. Fixed reports dropdown selection issue on click of browser back button 2.Clear Quick Input Window’s search when clicking on Clear All Search Button in Reports Sidebar | ||
Change Request | Admin Module | Fax Auto Ack, Fax Route Map, Fax Senders, Fax Line | Name and intent fields not to accept the “space” as a character and create the record | ||
Change Request | Functionality | Checker Audit Trail | When checker rejects the data in POM Manual Upload Utility the rejected uploaded file to be renamed | ||
Fix | Functionality | Export Page | Fixed Export to Page defect of IE browser, Added file extension .xlsx | ||
Enhancement | Functionality | Grid Page Size | Added global variable adminpagesize and reportpagesize, to configure admin and report grid page size | ||
8/31/2018 | 3.1.8.31 | Enhancement | Admin Module | Fax Line Config | Description to take max of 250 characters. Added MaxLength in View |
Enhancement | Admin Module | Fax Senders | 1.Sender Name to take max of 50 and Fax Number to take max of 20 characters. 2. User with only view access cannot upload csv file 3. Fixed of upload button getting disappered after uploading the file | ||
Fix | Admin Module | Fax Template | When maker submit delete request, checker approve will get the error “failed to approve the data!” fixed | ||
Enhancement | Admin Module | Fax Auto Ack | Name to accept not more than 15 characters. Added MaxLenght in view | ||
Fix | Admin Module | Send Fax | 1 When add recipient number and remove it, showing toaster error message as number not entered 2 Not allowing to send to more than 5 numbers in this module. Added new key in config as to how many numbers to change. That should also be updated in view. | ||
Fix | Dashboard | Fax Dashboard | 1 Issue fixed of sending and receiving not updating. Changed from TimeoutTime to Realtimeouttime 2 Added FaxDashboard check in _landingpage | ||
Fix | Admin Module | Manual UploadUtility | Fixed the toaster issue, displaying the response from the pom server. Improvised the code in the controller | ||
New | Admin Module | Campaign Utility HA | New module which will get the data from the POM server and display those in the OCM grid. User can start and stop campaign | ||
New | Admin Module | Callback Enable Disable | New module which will call MakeCall method of Dialer service to Enable/Disable Callback. | ||
New | Admin Module | IVR Callback Management | New module to manage the IVR callback details in OCM. With the fucntion Change status to Open and Change status to close | ||
Fix | Admin Module | Agent Setting, User Role Mapping | 1.Fixed Data not binding to Supervisor and Profile dropdown on Edit in UserRoleMapping and Agent Setting 2.Added max length check for login id 10, firstname and lastname 100, username/lanid 50. 3.Fixed first name and last update defect 4.Changes in AgentSetting.js to display TeamName and SupervisorName in auditTrail. 5.Disabled agentid/avayaloginid on edit of UserRoleMapping and Agent Setting | ||
Fix | Admin Module | Chat Templates | 1.Changes done to make DepartmentName and GroupName editable in Group and Main template tab 2.Moved chat template to new js file | ||
Fix | Admin Module | Agent Skill Assignment | 1.Changes done to detailed export of channel count with agent information in Agent Skill Assignment Module. 2.Fixed to show error message while try to assign skills to agent when channel is not enabled for an agent 3.Fixed missing already assigned skill in voice channel skills 4. Changes done in AgentSkillAssignment Module to validate Skill level less than 0. | ||
Fix | Functionality | Dynamic Search Report | Fixed after performing a filter in a Report using the Autocomplete Box and then doing a dynamic search the autocomplete filter box would not clear. | ||
Fix | Admin Module | Adhoc Option Enhncement | Fixed Adhoc Option Enhancement-Able to see “;” on creating the record | ||
Fix | Report | Nice Integration Report | Fixed while updating notification bell after succesfull export of nice integration report | ||
Change Request | Report | OCM Skill Historical Report | Added SLA column to first and second grid | ||
Fix | Admin Module | Agent Team Management | Changes done to update hierachy display when each level hierachy name got changed | ||
Fix | Admin Module | Report Download | Removed ID column from Report download grid | ||
Fix | Admin Module | Agent Broadcast Message | Fixed issue in loading of team tree drop down | ||
New | Reports | OCM Campaign Response By Cent Report, OCM Campaign Response Summary Report | Added new OCM Campaign Response By Cent Report, OCM Campaign Response Summary Report for POM telesales as dynamic reports for AutoDialer channel | ||
Enhancement | Reports | OCM Call Attempt Report, OCM Campaign Response By Count Report, OCM Call Back Schedule Report, OCM DNC List Report | Changed columns of OCM Call Attempt Report, OCM Campaign Response By Count Report, OCM Call Back Schedule Report, OCM DNC List Report based on changes in Tmac_POM_InteractionHistory table | ||
Enhancement | Report | Dynamic reports | Removed advance search for dynamic reports | ||
Fix | Admin Module | SMS Alert | 1. Fixed task complete issue while bulk upload and bulk update 2. Fixed validation issue for templates and numbers field 3. changes done for maker checker query and revert query in sms alert | ||
Enhancement | Admin Module | SMS Response Template | Changes done for maker checker query and revert query in sms response template | ||
8/27/2018 | 3.1.8.27 | Enhancement | JSON | Versioning | Added versioning for all JSON Files (JSON Version will be displayed in Browser Console which can be enabled using F12) |
Fix | Admin Module | FaxSenders, FaxAutoAck, FaxRouteMapConfig | 1 Fixed the issue of creating records even though mandatory fields were not entered 2 Moved JS from index to separate file in FaxAutoAck | ||
FaxTemplate | “Task Complete” button to appear immediately after maker creates a record | ||||
Enhancement | FaxRouteConfig | “Intent” to accept not more than 50 characters | |||
SendFax | 1 Sending Fax by attaching Template from dropdown whose name length is more than the DB limit. Incresing the column size of template 2 Recepient number cannot contain any special or alphabets . 3 Removed tiff uploading support from this module | ||||
POMDNCBulkUpload | 1 Renaming the csv file uploaded if it already exists. 2 Providing info to the user which is returned by the pOM server via toaster | ||||
Fix | Admin Module | POMManualUploadUtility | 1 Each uploaded file will be appended with username and datetime 2 Providing info to user given by POM server 3 Added “Loading” while processing by the POM server 4 UI improvise, task complete button to appear immediately once maker creates a record | ||
Enhancement | Agent Setting | 1. Implemented dynamic channels to agent based on json configuration 2. Channel, Base Interactions, visibility has to be configured in AgentSettingChannelCount.json. 3.Changes done to detailed export of channel count with agent information 4.Modify reason option moved out of tab strip | |||
User Role Mapping, Agent Setting | 1. Added Team as first option, which contains configured team level hierachy , Based on this team level can will be captured. 2. Changes done to profile option to show Agent or Supervisor only if the selected Team ID is last level in hierarchy. For all other levels it will be showing as supervisor. 3.Supervisor field will populate the supervisors as If the Profile is Agent supervisors belonging to the Team ID selected will be shown. If Profile is Supervisor and the the Level is Top most Level (Ex: Country) NA as supervisor. For Other levels supervisors belonging in the level which is 1 level above the selected Team ID. | ||||
Fix | Agent Team Management | 1. Removed ‘>’ if there is not hierachy 2. Added empty level hierachy check | |||
Report | OCM Agent Historical, OCM Skill Historical Report | Changed interval of OCM Agent Historical report and Skill historical report from 0:00-0:00 to 00:00-00:00 | |||
Change Request | OCM Agent Interaction Report | Added new column CIF and RegisteredMobileNo | |||
OCM Chat Interaction Report, OCM Chat Interaction Chatbot Report | Changes in OCM Chat Interaction Report and OCM Chat Interaction Chatbot Report to display customer name in Chat transcript popup. | ||||
Enhancement | Admin Module | Agent Skill Assignment | Added Fax Skill tab assign fax skills to single agent and multi agent | ||
Fix | Agent Broadcast message | Changes in Agent Broadcast message to prevent duplicate entries for same team. | |||
Admin Module | Application Access Control | Added validayion to check default value | |||
Functionality | Timeout | Changes done to redirect the page to logout page when session expired. | |||
Functionality | Login | Changes done in LoginController to prevent different user in same session. | |||
Fix | Functionality | General | Fixed dynamic search disabling the maskedtextbox even after selecting a column from the dropdownlist to search | ||
Enhancement | Report | Nice Integration Report | NICE Integration xml query moved to Stored Procedure from Data Access Layer | ||
8/20/2018 | 3.1.8.20 | Fix | Report | OCM ChatBot Interaction Report, OCM Chat Interaction Report, OCM Audio Video Playback Report | 1.Fixed the Invalid Datetime being displayed in Chat Transcripts 2.Added missing column Skill to Json configuration |
Fix | Functionality | Login Page | Fixed an issue with the Login Page where the loading indicator was appearing on the right side of the page in IE 11. | ||
Enhancement | Functionality | Javascript Files | 1.Moved main.js from Scripts/app to Scripts/Application/Generic folder, moved a method from main.js to Generic.js, moved a few methods from OCMSidebar.cshtml/OCMReportsSidebar.cshtml to OCMSidebar.js/OCMReportsSidebar.js and also moved js methods from TopNavbar.cshtml to TopNavbar.js 2.Moved bootstrap.min.js, kendo.modernizr js, jQuery.min.js and moment.min.js from Scripts folder to Scripts/plugins folder | ||
Enhancement | Functionality | Javascript/CSS Files | Updated animate.css and moment.min.js to latest versions available and changed the path of animate.css and bootstrap.min.css from Content to Content/plugins | ||
Enhancement | Functionality | Location of Files Updated | Updated Locations of Files in OCM.dll and Layout file. | ||
Enhancement | Functionality | Animations | Changed a few animations | ||
Enhancement | Functionality | jQuery Update | Updated jQuery version from v2.1.1 to v3.3.1. | ||
New | Admin Module | Manual Upload Utility | New module of POM where maker can upload a csv file and checker can download the file and can approve. Approved file can be uploaded to POM server with Append or Refresh. | ||
Change Request | Report | Ocm SMS Interaction report | Ocm SMS Interaction report – Changed stored procedure to join with notify table, changed json file to remove extra columns | ||
New | Report | POM Outbound Report | Added new table scripts for POM Outbound telesales | ||
Fix | Admin Module | SMS Alert | Fixed audit trial changes while checker approve- changed inline query by adding order by datetime | ||
Fix | Admin Module | SMS Alert | Fixed below bugs 1. 10374 – Approved data page doesn’t show template column data2. 10381 – task complete button is not displaying for bulk upload and bulk template update operation.3. 10379 – Bulk update template-modify reason doesn’t display validation message.4. 10373 – Bulk upload : Select files button not working for single click. | ||
Enhancement | Admin Module | SMS Response Template | Separated Jquery functions from View file to .js file | ||
8/17/2018 | 3.1.8.17 | Fix | Admin Module | POM DNC Bulk Upload | 1. Once Success/Failure whole page was releasing instead of just clearing textbox and upload, fixed. 2.Improved UI changes 3. Renaming the file if that file already exists |
Enhancement | Admin Module | Purging Utility | 1.Calender popup to set datetime instead of Textbox for attribute “Expiry Date” 2. Loading gif when purging is happening in the backend | ||
Enhancement | Admin Module | Dynamic Report Designer | 1.Rename Dynami Report to Dynamic Report Designer 2.Removed Custom Report access from User management and Role Based Access Mangament 3.Fixed save report failed defect 4.Fixed duplicate report name under Report manager | ||
Fix | Functionality | Maker Checker | 1. Fixed not null, missing columns review date, review tim defect while checker approves /reject records 2.Removed extra scroll from checker audit trail view 3.Disabled the “Make Changes” button for View only access to user | ||
Fix | Admin Module | Report Download | 1.Fixed an issue in Report Download Module where on click of delete, after leaving the modify reason blank and selecting ok, it used to show the error message twice, removed the validation in the Index page as then same validation is already happening in a generic function. 2.Enabled download button access for view only access for user | ||
Fix | Report | OCM Generic Report | 1.Added a generic method to encode the url if # is present in url. 2.Cleared the search filer when the inner grid is closed 3.Disabled export excel button after one click until successfull export | ||
Fix | Report | OCM Audi Video Playback Report | 1. Paused video/audio after closing popup window 2.UI enchacement | ||
Change Request | Report | OCM Agent Historical Report | Changed generic report query to fecth Agent Name from master agent table | ||
Fix | Admin Module | User Management, Role Based Access Management | 1.Changes done in Role Management and User Managemen to remove the dirty indicator from the cells when the user changes the value in the grid to its original state. 2.Added LastChangedBy and LastChangedOn in UserManagement Edit Function. | ||
Enhancement | Functionality | Javascript Versioning | 1.Added versioning methods for Javascript files. 2.Changed the UI of Footer to include the versioning popup and moved the major version number to the left. | ||
8/14/2018 | 3.1.8.14 | Fix | Admin Module | POM DNC Bulk Upload, POM Purging Utility | Fixed Displaying Success and Failure Message from the response, Checking the failedContactList ids and displaying in toaster, Added new DLL System.Net.Http.Formatting which is used by POM Connector DLL (TetherfiPOMConnector.dll) |
Fix | Functionality | Kendo Custom Theme | Changed the icon color of datetimepicker icons based on theme selected. Removed styling to place the datetimepicker on the top based on zoom so that it is always displayed in the bottom. | ||
8/10/2018 | 3.1.8.10 | Enhancement | Admin Module | Send Fax | Added new 2 columns SplitKey and GlobalTemplate to differentiate between SplitFax and SendFax as it will be pointing to same DB |
Change Request | Report | Fax Received Detail | Modified the column name from PrintStatus to Status as well as in FaxReceivedDetailReport.json | ||
Change Request | Admin Module | Fax Senders | Changed the Number from NumericTextBox to TextBox and to accept only numbers (like 09,008 etc) | ||
Fix | Admin Module | Fax Line Config | FaxLine to accept only numbers. Added RegularExpression to check the entered value | ||
Enhancement | Functionality | Tfaxer Remote Client | Removed the ServiceReferece of FaxWcf and added TFaxerRemoteClient.dll reference which does the same work as done by FaxWcf exclusively for Fax modules | ||
Enhancement | Admin Module | Fax Line Config, Send Fax, Fax Auto Ack, Fax Route Map, Fax Template, Fax Senders | Added boldness to header for all the respective modules in the grid | ||
Fix | Admin Module | TMAC Broadcast Message | 1.Fixed selected team disapearce on edit of any records 2.Fixed white background of team dropdown on select of any team | ||
Agent Team Management | Added check for empty or null name on create and edit | ||||
User Management | Fixed defect on edit the user id without providing modify reason | ||||
Agent Skill Assignment | 1.Removed search and refresh button from the multi skill tab 2.Changed Agent skill assigment header of multi skill view | ||||
Role Management | 1.Added LastChangedBy and LastChangedOn in Role Management delete functionality. | ||||
Functionality | General | 1.Changed title to Maximize/Restore Down, on hovering to Resize button(toggle screen) 2.Changed report export notification bell icon to automaticaly updates export count 3.Changed icons of sms alert and sms response template admin pages 4.Remove extra space in dynamic search window | |||
Enhancement | Functionality | Maker Checker | 1.Makerchecker audit trail changed column name Review Comments to Maker Comments , comments to Checker Comments 2.Fixed User with Maker and Checker Role Able to Delete and Approve the record requested by same user 3.Added settime out ondocument ready of all new maker checker pages, so that it will wait until intialization of checker autit trail grid | ||
Change Request | Dashboard | Chat Dashboard | 1.Removed Months and Changed the time-frame UI to select either from days or MonthToDate option. 2.Months days will take month’s first day till current date. 3.Changed formula of first call resolution of chat dashboad | ||
Fix | Report | OCM Agent Historical Report, OCM Skill Historical report | 1.Changed Agv Staff to Avg Staff time, Total Aux to Total Aux Time in OCM Skill historical report 2.Modified OCM Agent Historical Report | ||
New | Admin Module | Dynamic Report | 1.New admin page to create dynamic report. In this page user can create their own custom report writing query to OCM tables. 2. Same report will be populated in the OCM Report Manger under Dynamic report channel drop down | ||
Fix | Admin Module | SMS Alert | Fixed bug : bugnet ID – PRD-OCM-10327 -UOB_SMS- SMS Alert _ validation message not in proper format. | ||
Fix | Admin Module | SMS Response Template | Fixed bug : bugnet ID – PRD-OCM-10322 -UOB_SMS – SMS reponse template Module – edit/delete fails when there is an special character (apostrophe) in the response template sentence. | ||
Change Request | Report | Ocm SMS Host Transaction report | SMS Host Transaction report – Changed stored procedure to join with notify table, changed json file to remove extra columns | ||
New | Report | OCM Contact List Purge Report, OCM Call Attempt Report, OCM Campaign Response By Count Report, OCM Call Back Schedule Report | Added OCM Contact List Purge Report, OCM Call Attempt Report, OCM Campaign Response By Count Report, OCM Call Back Schedule Report under AutoDialer channel for POM | ||
Enhancement | Admin Module | SMS Alert | Sharing missing Table script for SMS Alert module for maker and checker database | ||
Fix | Report | OCM IVR Menu Analysis Report | Fixed bug : bugnet Id – PRD-OCM-10328 – [OCM Analysis Count Report]-Agent transfer Column is empty and IVR Disconnects column is zero always | ||
Enhancement | Report | OCM DNC List Report | Added CompletionCode configurable for OCM AutoDialer DNC List report | ||
Fix | Report | OCM Agent Summary Report | Changed average time calcution in OCM Agent Summary Report | ||
Fix | Report | OCM User Listing Report | Changed OCMUserListingReport Query to remove the space in RoleName. | ||
Fix | Admin Module | Report Download | Changes done to display the already downloaded reports in ReportDownloads Module based on config key value | ||
8/7/2018 | 3.1.8.7 | New | Admin Module | 1.POM Purging Utility 2.POM DNC Bulk Upload | 1.Releasing new Outbound module, this module will purge the data uploaded in a CSV file based on the selected Contact List 2. Releasing new Outbound module, this module is used to purge the list of NRIC uploaded in a csv file |
New | Report | Blended Agent Report, Contact List Import Summary Report, DNC List Report | Added Blended Agent Report, Contact List Import Summary Report, DNC List Report under AutoDialer channel for POM | ||
Fix | Report | Audit Trail report | Fixed issue with Audit trail report while data saved has single quotes | ||
Enhancement | Dashboard | Fax Dashboard | Fax Dashoard Fax Sending and Receiving to show only the particular day data based on the number of days selected | ||
Enhancement | Admin Module | SendFax | SendFax enhancement of amendment for time scheduling, validating select2 to accept only numbers, if characters are entered, throwing out error | ||
Enhancement | Admin Module | FaxLine Config | Modififed FaxLine to accept only numbers | ||
Fix | Admin Module | Chat Template | 1.Fixed display of disabled department and group name in dropdown while creating the chat templates 2.Added auto grid column width on data bound to grid | ||
Fix | Functionality | Auto Search | Fixed search with auto search criteria in the report, after clicking on “clear search”, the search criteria in the search box is not getting removed | ||
Fix | Admin Module | Role Based Access Management, User Rolemapping, Agent Setting, SMS Reponse Template,SMS Alert, Fax Template | 1.Fixed grid height defect on selection of tabs in mentioned maker checker admin pages 2.Added method to fix tab strip height | ||
Fix | Admin Module | Application Access Control | Fixed updation of last changed by on editing record | ||
Fix | Functionality | Chat Dashboard | 1.Changed AJAX call url of GetChatIntentChart and GetChatSkillChart 2.On load fetched data for the dashboard, so no need of changing the tab to get data | ||
Fix | Functionality | Login/Logout | 1.Cleared previous user session on login and logout 2.Added a check to kill previous user’s session is exists on browser tab close | ||
8/2/2018 | 3.1.8.2 | Enhancement | Dashboard | Chat Dashboard | 1. Added bar graph based on top trending intents and top trending skills check 2.Fixed chat counts , AHT,Conferenced chat 3. First Call Resolution formula: (No. of transferred chat+ No. of conferenced chat )/ (No. of agent involved in interactions) |
Email Real Time Dashboard, Voice Real Time Dashboard, Chat Real Time Dashboard | 1.Added RealTimeDashboardTimeoutTime enter in milliseconds the real time dashboard refresh rate | ||||
All Dashboard | Added generic method to convert days to date range | ||||
Fix | Report | OCM User Listing Report | 1.Fixed access of all the pages for all the roles, instead of showing only the pages accessed by that role 2.Removed the date filter as we don’t keep old records in the report 3.Changed PDF header name to OCM User Listing Report | ||
OCM Role Access Report | 1.Changed PDF header name to OCM Role Access Report 2.Disabled report type after refresh3.Fixed Duplicate Access name is displayed for few Role names in report. | ||||
OCM ChatBot Interaction Report | Added missing column ‘ReportDatetime’ in generic query | ||||
OCM Report Manager | 1. Changed warning prompt when date time is greater than the current date time 2.Fixed Advance search visiblility defect on clear filter 3.Fixed search with search criteria in the search box, after clicking on “clear search”, the search criteria in the search box is not getting 4.on close of search cleared search criteria 5.Changed font refernce of glyphicons 6.Cleared search input remains in the date picker after hitting clear all button 7.Fixed disable of report name dropdown values for same report channel which was selected for previous | ||||
Admin Module | Intent Skill Mapping | Added check for duplicate records with same intent, subsegment,segment, channel, custenttyppe, language | |||
Role Management, User Management | Added prompt on click of save changes and cancel changes if there is no changes done in this access grid | ||||
Enhancement | Functionality | OCM Themes | 1. Added shadow effect for all buttons 2. Changed selected tab color | ||
Fix | Admin Module | Agent Skill Assignment | Fixed agent filter based on the Team Name selected from the list | ||
Application Access Control | Removed last changed by and last changed on when user login to ocm | ||||
7/25/2018 | 3.1.7.25 | Enhancement | Admin Module | SMS Alert | SMS Alert Module for creating sms alerts, bulk update and bulk upload with cofigurable maker checker feature |
Fix | Report | Audit Trail Report | Fixed Audit report issue if old and new values are json values | ||
7/24/2018 | 3.1.7.24 | Fix | Report | FaxReceivedDetails | Fax received details report-ack status doesnot update for the ack file received |
Enhancement | Admin Module | SendFax | Added scheduling the faxes at particular time and deleting the faxes removes the job from timer if not sent | ||
Fix | Admin Module | FaxTemplate, FaxAutoAck and SendFax | FaxTemplate uploaded html file to be shown in dropdownlist in both FaxAck and SendFax module. ACK to be shown only in FaxACK and Custom to be shown only in SendFax | ||
Fix | Dashboard | FaxDashboard | No. of faxes assigned, No. of Faxes sending fixed to be shown the exact number | ||
Enhancement | Admin Module | FaxTemplate | New FaxTemplate Maker Checker changes | ||
Enhancement | Admin Module | TMAC Broadcast Message | 1.Changes done to accept unicode characters 2.Added web config UnicodeEnabled, set 0 to disable or 1 to enable unicode characters while adding/updating record | ||
Fix | Admin Module | User Role Mapping , Agent Setting,Role management | 1.Fixed edit fucntionality of User Role Mapping and Agent Setting Record when profile choosen as as agent 2.Fixed Role Based Access Management-Enable and Disable Function | ||
Fix | Report | OCM Generic Report | 1.Fixed search with search criteria in the search box, after clicking on “clear search”, the search criteria in the search box is not getting removed2.Moved duplicatefield validation to validation.js | ||
Fix | Report | OCM Role Access Report and OCM User Listing Report | 1.Changed paper size A2 and client template to split comma seperated role access column | ||
Fix | Admin Module | Agent Skill Assigment | Changes done to keep default skill level as ‘1’ | ||
Fix | Admin Module | Order Take Configuration | 1.Moved IW interpreter service rest api methods to generic 2.Changed java script reference | ||
Enhancement | Functionality | General | 1.Upgraded Newtonsoft.Json to 11.0.2 2.Upgraded RestSharp 106.3.1.3 3.Upgrade MVC dependency references 4.Changed assembly Information of all ocm projects 5.Upgraded fontawesome 6.Added check in login page if both customer and company logo is not available | ||
New | Admin Module | IW Role Based Access Matric | Added new admin page to enable/disable call flow level and node level access of Interaction workflow | ||
7/19/2018 | 3.1.7.19 | New | Report | OCM Chat Interaction Chatbot Report | 1.Added json file configuration 2.Added custom generic report queries |
Change Request | Report | OCM Audio Video Playback Report | Added new column channel and chatbot session id | ||
Fix | Report | OCM User Listing Report | Added check when this report is exported from report maager | ||
7/17/2018 | 3.1.7.17 | New | Report | OCM SMS R2W report | Added OCM SMS R2W report as json report |
Fix | Admin Module | SMS Response Template | Fixed insertion of ‘ for text and inculed ICOMTeplateID as unique | ||
Enhancement | Admin Module | Make checker pages | Added border line for maker checker pages | ||
Enhancement | Admin Module | Make checker audit pages | Included comments in checker audit page | ||
7/6/2018 | 3.1.7.16 | Fix | Report | Agent Chat Performance report | Fixed data miss match issue for Averege Hold time |
Fix | Report | Agent Summary Report | Fixed data miss match issue for Interaction Time, AUX time, Staffed time | ||
Fix | Report | Chat Detail Interaction Report, Chat Interaction Report | Changed channel name from Chat to (Chat,Textchat) | ||
7/13/2018 | 3.1.7.13 | Fix | Admin Module | Fax Senders | Added Bulk Upload to upload .csv files which will be inserted to DB |
Fix | Admin Module | Send Fax | Made .tiff globally instead of .tif as a common extension throughout OCM for Fax Files | ||
Enhancement | Report | FaxReceived Report | Added Annotated column to preview, print option to print the received files, Added new external JS -> Print.js | ||
Change Request | Admin Module | FaxTemplate | Html Uploaded files in FaxTemplate to display in both SendFax & FaxAutoAck modules to create new record | ||
Fix | Admin Module | FaxSenders | Fixed Duplicate record issue after updating the existing record | ||
Fix | Admin Module | FaxLineConfig | Changed FaxLine field from Numeric TextBox to StringTextBox which accepts numbers like 09, 001 etc | ||
Fix | Admin Module | (All Fax modules) | Changed Success message globally of Fax modules | ||
Enhancement | Dashboard | FaxDashboard | Changed “No. of Assigned” Grid box colour to red | ||
7/11/2018 | 3.1.7.11 | New | Report | OCM User Listing Report | Added OCM User Listing Report, this report will include below points 1. Access given to role and the Role assingned to user 2. Apllication access is enabled/disabled or user is locked/unlocked based on application |
Change Request | Dashboard | Chat Dashboard | Added skill selection option to get intent chart based on skill selection | ||
Chat Agent Service Queue | 1.Changes in Chat Agent Service Queue Dashboard (addedACW, AUX,SLA%, Abandon%, AvgHandleTime). 2.Integrated the changes in TRealtimeData Service. | ||||
Enhancement | Report | OCM Role Access Report | 1.Changes in _OCMReportsSidebar.cshtml (Hide ReportType and Advanced Serach option for Role access Report). 2.Removed Filter in RoleAccessReport. | ||
New | Functionality | Application Upgrade | 1.Upgraded Telerik Kendo version from 2016.2.714.545 to 2018.2.620.545 2.Upgrade MVC version from 5.2.3 to 5.2.6 3.Added kendo css inside content folder 2018.2.620 4.Added kendo javasripts inside scripts folder 2018.2.620 | ||
Enhancement | Functionality | UI Enhancement | 1.Changed Favicon to new company logo 2.Removed Wifi logo in the topnavbar 3.Removed tetherfi logo from appliaction 4.Theme css changes(Default theme,Black theme,Green Theme,Grey Theme,Orange Theme,Pink Theme,Purple Theme,Red Theme 5.Changes done to show display name of logged in users team | ||
Admin Module | User Management | Changes in UserManagement.Added Username field in models and old userid is saved in this field for update function.(bug : PRD-DGF-2174) | |||
Change Request | Admin Module | Agent Team Management | 1.Changes done to capture n number level hierarchy 2.By default levels of hierarchies are Country,Division,Department and team 3.User/client can change the levels of hierarchy using AgentHierarchy.json 4.Added new columns LevelHierarchy,ParentID,DisplayName and LevelHierarchyID to AGT_Teams 5.Added check if team is already assigned to any agent/user before deletion | ||
Enhancement | Admin Module | Agent Setting, User Role Mapping, Agent Broadcast Message | Changed team drop down to team drop down tree which will show the team in hierarchical order in Agent setting, User Role Mapping, Agent Broadcast Message. | ||
Fix | Report | Audit Trail Report | Changes done while passing json value from the database to IW.AuditTrailEngine | ||
Admin Module | Role Based Access Management,Agent Setting | Added check whether role is assigned to any user while detection of role Removed “;” from Agent Setting UI | |||
Admin Module | General | 1. Added auto grid height method on change of tabs 2.Fixed grid refresh on deletion of record in grid 3.Changes done in admin pages to fit tab width based on length | |||
Change Request | Query | Table Indexing | Added non-clustred index to below tables 1.IVR_Call_History 2.IVR_Call_Active 3.IVR_TRL 4.IVR_USAGE 5.GBL_Interaction_CustomData 6.GBL_InteractionHistory 7.SMSReport 8.TMAC_Interactions | ||
New | Functionality | AdminPagesConfiguration | Added Outbound tab in ocm which includes POM related modules | ||
Change Request | Admin Module | Intent Skill Mapping (SOI Intent skill mapping) | Reverted changes done in the release ( 3.1.5.23). Removed Skill Time out, Accepted SL | ||
Skill Configuration | Added Timeout and Accepted SL columns in SkillConfiguration Module. | ||||
Fix | Admin Module | Application Access control, TAuthLayer | Fixed date time convertion issue in Application Access control and TAuthLayer | ||
Agent Setting, User Role Mapping, Role Based Access Management | Fix given to revert the record in maker data base when checker rejects | ||||
Functionality | Access to the user/role | Fix given for, when user able to see the modules which are not given access to this user. | |||
Admin Module | Query Browser | Fixed auto column width and datetime column format ij the grid | |||
Fix | Report | OCM Role Access Report | Changed stored procedure to show disable when role doesn’t have access | ||
6/28/2018 | 3.1.6.28 | Change Request | JSON | OCMCallTransferReport | Added UserID column in json report |
6/27/2018 | 3.1.6.27 | Change Request | Admin Module | FaxSenders | Creating a new and Editing an existing record a record changes. |
Enhancement | Report | OCMReport | Changed the file format from “tif” to “tiff” all over OCM as a common extension | ||
6/25/2018 | 3.1.6.25 | New | Dashboard | Fax Dashboard | Added new FaxAssigned and FaxSent fields to FaxDashboard |
Enhancement | Admin Module | Fax Template | Deleting a record in FaxTemplate which is assigned in FaxAutoack will change to template field to default | ||
Enhancement | Admin Module | Fax Auto ACK | Uploaded HTML file not to be shown in FaxAutoACK module to create a record | ||
Enhancement | Admin Module | Fax Senders | FaxNumber field changed from String to NumericTextBox | ||
Enhancement | Admin Module | Send Fax | Prefix created in FaxLineConfig will be shown in SendFax | ||
6/22/2018 | 3.1.6.22 | New | Report | OCM SMS Interaction report | Added OCM SMS Interaction report as json report |
Fix | Admin Module | SMS Response Template | 1. Fixed Once maker creates a record, Task complete button is not displayed in the SMS response template module. 2. Fixed SMS Response module-> AppID , message description, source, alert code and Template ID columns are not displayed. (In JSON the column shows hidden:false) 3. Fixed Once i edit a record from SMS response template, last changed by is not updating. 4. Fixed in audit trail report, delete reason is not reflecting for sms response template. | ||
6/20/2018 | 3.1.6.20 | Fix | Report | FaxReceivedDetailReport | Dynamic search of “Search by Type” fix |
Enhancement | Admin Module | SendFax | Template dropdown showing only the templates which are enabled | ||
Fix | Admin Module | FaxRouteConfig | Changes for inserting Queue records | ||
Report | OCM Report | Changed quick value order for ocm reports in layout page(First week then month) | |||
JSON | Agent Setting | Firstname and Lastname compulsory in Agent setting. Avayaloginid is changed from textbox to numeric textbox | |||
Admin Module | Role Management | Role Name should not accept empty spaces in rolemanagement Create/Edit. | |||
Admin Module | User Role Mapping | User Role Mapping-Audit Trail view Page-Role name displayed instead of roleid when more than two roles are added for the user. | |||
Enhancement | Report | OCM Audio Video Playback Report | Integrated Tetherfi WebRTC Recorder rest api to popup auido/video button in OCM Audio Video playback report | ||
Admin Module | Agent Setting, User Role Mapping, Role Based Access Management | Added approved data and audit trail tab. Approved data tab has grid to show all approved data from checker data base | |||
New | Functionality | Session Timeout | Added Session Timeout page | ||
Fix | Admin Module | User management, AgentSkillAssignment,ApplicationAccessControl,ChatTemplates | Removed debugger from index and javascript | ||
6/19/2018 | 3.1.6.19 | Enhancement | Admin Module | FaxLineConfig | Added new field Country code prefix for international faxes |
Enhancement | Admin Module | SendFax | Adding the current time when sending the template out in the template “right top corner” | ||
Fix | Dashboard | FaxDashboard | Fixed the issue of sync between fax dashboard grid and boxes | ||
6/18/2018 | 3.1.6.18 | Enhancement | Admin Module | SMS Response Template | Changed module to maker/checker configurable with extra columns added as per mentioned in FSD |
New | Report | OCM SMS host transction report | Added OCM SMS host transction report as json report | ||
6/15/2018 | 3.1.6.15 | New | Query | BreakStringintorows | This an SQL fucntion to break comma separated string to rows. |
New | Report | OCM Role Access Report | Added new report to view add access,view access,edit access,delete access,export access to the role names, this report is going to export to pdf only | ||
New | JSON Config | OCM Role Access Report | Added JSON report config for the ocm role access report, all new access has to be added to this config to display in report ex.Agent Setting, User Role Mapping etc | ||
New | Stored Procedure | OCM Role Access Report | Stored procedure to get data from database to OCM Role Access Report | ||
New | Functionality | AccessFunctionalityConfiguration | Added access key for OCM Role Access Report | ||
New | Functionality | ReportsConfiguration | Added OCM Role Access Report to the Reports Configuration | ||
Fix | Admin Module | Role Based Access Management | Fix given for the missing task complete button, when maker try to create record | ||
Fix | Admin Module | User Management | Added Modify reason textbox for edit user | ||
Fix | Admin Module | TMAC Transfer List | Removed “;” and column width in TMAC Transfer List (PRD_DGF-2199,PRD_DGF-2198) | ||
Fix | Admin Module | Wait Time Color Config,IVRBranchManagement,IVRHostMap,IVRIntroductoryMessageAnnouncement | Success message changed from “Record Update successfully” to “Record Updated Successfully”. | ||
6/14/2018 | 3.1.6.14 | Fix | Admin Module | FaxTemplate | Fixes include uploading of file disables the html upload and vice versa. Not allowing to edit the textArea if uploading html file |
Fix | Admin Module | Send Fax | Fixes of Previewing of files sent using SendFax | ||
New | Dashboard | FaxDashboard | New realtime Dashboard for Fax includes fax sent, fax received, fax failed etc | ||
6/8/2018 | 3.1.6.8 | Enhancement | Functionality | Login Page | 1.Added a dropdownlist for Domain which fetches domain from LDAP Mapping File. 2.Added Enter key detection when typing in either username/password textbox which will then trigger onLogin function. 3.Added validation for Domain and removed validation for \ which was done in username. 4.Added logger class in Login Controller and added a new method to fetch the domains from LDAPMappingFile. |
Enhancement | Admin Module | Agent Setting , User Role Mapping | Changed get role method in user role mapping Added isnull check in agent setting select query | ||
Fix | Admin Module | TMAC_Broadcast Message | Fixed Bugnet 2124 – TMAC_Broadcast Message-Doesn’t allow messages within single quote | ||
Fix | Report | OCM Chat Interaction report | Fixed Bugnet 2106 – Webhook_New Design_Chat Interaction Report-Issue in Advanced | ||
Fix | StoredProcedure | Chat Interaction Report, OCM Chat Interaction | Fix given to eliminate diverted chat entry from TMAC_Interactions table | ||
6/7/2018 | 3.1.6.7 | Enhancement | Functionality | Login Page | Added validations for domain name, and added a loading indicator on Login |
Enhancement | Dashboard | Dashboard Days | Changed the numeric textbox to button, on click of this button a kendo window is shown with days/month selection | ||
Fix | Admin Module | User Role mapping | Creation rof new record fixed | ||
6/5/2018 | 3.1.6.5 | New | JSON | All new generic report and admin page | Added version and description to all report and admin page json configuration |
New | Admin Module | Application Access Control | 1.Added new admin page Application Access Control which will used to enable/disable and lock/unlock user access to application (OCM,TMAC & IW), 2.If LoginType is set to IIS windows authentication is enabled else if LoginType is set to Custom, Disable the windows authentication in IIS and enable annonymous login then Custom login page will enabled. 3.LoginTries set maxium login tries for an application, once it exceeds auth layer will lock the user for that application. 4.LDAPMappingFile file has to configured with available LDAP server’s. Add this files to Libs folder of ocm. 5.AGT_AppLogin_Track & AGT_AppLogin_Attemptstable are used to track user application access | ||
New | Report | OCM Agent Aux Report, OCM Audio Video Report, OCM Role Acess Report | 1.Added new reports OCM Agent Aux Report, OCM Audio Video Report 2.JSON configuration for the new report OCM Agent Aux Report, OCM Audio Video Report, 3.Added access keys to Access Functionality Configuration 4.Generic report query to get data to report ui for the new report OCM Agent Aux Report, OCM Audio Video Report | ||
Fix | Admin Module | FaxTemplate | Fixed for File uploading (logo/template) which is png, jpeg or jpg for logo’s and .html or .htm for templates | ||
Fix | Admin Module | FaxAutoAckTemplates, FaxRouteConfig | Fixed dynamic search related issues, Removed FaxSenders table from DB | ||
Enhancement | Admin Module | Agent Setting, User Role Mapping, Role Based Access Management | 1.Added maker/checker capabilies to mentioned admin modules. If maker/checker is not required set “MakerChecker” to false in each json file. 2.Added json configuration for mentioned admin modules 3.Added checker access keys for Agent setting, User Role mapping and Role based management 4.Renamed existing RoleID column to ID (Identity) and added new Column Role ID, Updated same from ID. Changes done for maker checker db sync with RoleID | ||
Enhancement | Functionality | OCM Report | Changed module level check for ocm reports in layout page | ||
Enhancement | Admin Module | IvrIntroductoryMessageAnnouncement, IvrBranchManagementSmsResponseTemplate,IvrHostmap | Changed User identity name in all maker checker admin pages sms template, ivr branch management, ivrIntroductory message announcement, host value map views | ||
New | Admin Module | Login Page | Added new custom login page | ||
Change Request | Dashboard | Chat Agent Service queue | Changed Total ACD interaction to total interaction | ||
Fix | Admin Module | Chat Template | Fixed edit functionality | ||
Change Request | Report | Audit Trail Report | Changes done for IW Audit Trailing has been made easier to be viewed to the users. Instead of the earlier JSON structure display, it is, now, being displayed in user readable format. | ||
6/1/2018 | 3.1.6.1 | New | Report | OCM Fax Sent Detail Report | Added new report for Sent detail report which gives info regarding the sent faxes |
New | Report | OCM Fax Received Detail Report | Added new report for Receive detail report which gives info regarding the received faxes | ||
5/24/2018 | 3.1.5.24 | Fix | Report | OCM ivr host transaction report | Bugnet – 2114 – ivr host transaction report-export to csv-improper column name displayed in exported page |
Fix | Report | ocm skill historical report | Bugnet – 2113 – CsvNewDesign-ocm skill historical report-search by skill id-doesnot work | ||
Fix | Report | OCM Agent Historical report readonly | bugnet – 2112 – CsvNewDesign-Agent Historical report readonly in user management doesnot work | ||
Fix | Report | Chat Interaction Report | bugnet – 2106 – Webhook_New Design_Chat Interaction Report-Issue in Advanced search. | ||
Fix | Admin Module | CM Dats sync | Removed extra “;” from the UI | ||
Fix | Admin Module | Log file download | Search by last changed on fix, No records to display fix | ||
Fix | Report | Audit Trail Report | Advance search by (functionality) “name” fix | ||
5/23/2018 | 3.1.5.23 | New | Admin Module | Fax Auto ACK Configuration | Added new module to enable/disable the ACK which you want to receive when a fax has been sent |
Admin Module | Fax Line Config | Added new module to create a new DNIS (FaxLine) to send the fax | |||
Admin Module | Fax Routing Configuration | Added new module to select the user whether to route to folder or queue | |||
Admin Module | Fax Senders | Added new module to select the type of the sender | |||
Admin Module | Fax Template | Added new module to create a custom and ack template for the user | |||
Admin Module | SendFax | Added new module to send the fax, can include tiff or pdf or templates created to send | |||
Functionality | FaxWcf | Service reference which talks between Tfax and OCM | |||
Functionality | AccessFuntionality | Added the mentioned keys and values to AccessFunctionality | |||
New | Admin Module | Skill Configuration, Agent Skill Assignment,Query Browser | Added new admin page Skill Configuration, Agent Skill Assignment,Query Browser | ||
New | Functionality | SMS API | Added SMS API windows service reference and SMSAPIInterface to access methods | ||
Enhancement | Admin Module | User Management, Role Based Management | Added Access,Add Access, Edit Access,Delete Access,Export Access | ||
Change Request | Admin Module | Role Mapping | Added configuration get user data from LDAP or IDM | ||
Enhancement | Admin Module | All Module | Added check for Access,Add Access, Edit Access,Delete Access,Export Access for all module page | ||
Enhancement | Report | All Report | Added check for Access,Add Access, Edit Access,Delete Access,Export Access for all report | ||
Enhancement | Admin Module | Agent Setting | UI changes of Agent setting page | ||
Change Request | Admin Module | Intent Skill Mapping (SOI Intent skill mapping) | Added new field Skill Time out, SLA | ||
Change Request | Admin Module | Chat Template | Added start time and end time | ||
Change Request | Query | Chat Template, Intent Skill Mapping, User Management, Role Based management | Alter table query scripts | ||
New | JSON | Agent Setting., Chat Templates, Intent Skill Mapping, User Role Mapping | Added json configuration | ||
New | Functionality | AccessFunctionalityConfiguration | Added mentioned keys for new admin pages | ||
5/22/2018 | 3.1.5.22 | Fix | Report | Report Page | Added OCM SMS report label and added check for invalid date in search |
Enhancement | Report | Export Report | Changed code to write to csv- eliminated looping | ||
Fix | Admin Module | User Role Mapping | Bugnet bug number PRD-CBG-2110 fixed | ||
5/21/2018 | 3.1.5.21 | Fix | Report | Report Page | Bugnet : 2081 – Clear All without filters-no error message |
Fix | Report | New OCM Reports | Bugnet : 2085- Report-search by-end date time and start date time-is before or equal to and is after or equal to doesnot work | ||
Fix | Report | New OCM Reports | Bugnet : 2098 – Report-select date field-doesnot function | ||
5/15/2018 | 3.1.5.15 | Change Request | JSON | OCM Agent Summary report, ocm agen login logout report, OCM agent historical report, OCM Agent Summary report | 1. Added new columns Total Interaction,Total Interaction time, Avg Interaction time, total voice time, avg voice time, total chat time, avg chat time,total sm time, avg sm time total sms time, avg sms time, total audio ip time, avg audio ip time, total videoip time, avg videoip time, total email time, avg email time to,total audioip,total videoip agent summary report2. Added new columns Total Interaction,Total Interaction time, Avg Interaction time,total audioip,total videoip , total chat time, avg chat time, total audio ip time, avg audio ip time to agent hsitorical report3. Added team name, supervisor name to agent historical, agent summary, agent login logout, agent interaction report |
Enhancement | Report | OCM Agent Summary report, ocm agen login logout report, OCM agent historical report, OCM Agent Summary report | Configurable Team level and Supervisor level filter in mentioned reports | ||
Enhancement | Admin Module | User Role Mapping | Moved Create model to regular editor template of UserRoleMapping, movde all js to a new js file and added the same in BundleConfig, Changed the layout of EditorTemplate, commented unused model names. | ||
Enhancement | Admin Module | Role Management , User Managemen | Moved Role Management and User Management js to seperate new js files and added reference in Bundle config | ||
Enhancement | Admin Module | Admin Page Configuration | Added new pages to admin module | ||
Enhancement | Admin Module | User Role Mapping | Changes done in role mapping module to insert all the new role in the LDAP’s list into DB. For both maria and sql db | ||
Enhancement | Dashboard | VoiceRealTimeDashboard | Added column traffic color codes for Interaction Queue and Sl columns, also for dashboard color configurable from webconfig for MBS | ||
5/10/2018 | 3.1.5.10 | Fix | Report | Export to CSV global access denied | Fixed export to csv of reports. Removed performance counter |
Fix | Report | Export Ocm Reports check | Fixed export condition for new ocm reports in export utilities | ||
5/8/2018 | 3.1.5.8 | Enhancement | Functionality | Loading Indicator | Changed the loading indicator from Progress bar to a circular loading indicator in the main layout and also changed all the default loading indicators used in Kendo Components and also fixed the theming of footer wich was purple in some themes |
Fix | Dashboard | Email RealTime Dashboard | Fixed a console error which used to show as “timeouttime is not defined” | ||
New | Functionality | Generic Controller | Added Generic Controler to get webconfig values like languages, channels to UI(drop down). | ||
Enhancement | Admin Module | AdhocOptionEnhancement, CsoSurvey,IvrBranchManagement,IvrHostmap,IvrIntentMapping,IvrIntroductoryMessageAnnouncement,TPRedemption | changes done to GetLanguage from Generic Controller, removed getlanguage methods from respective BAL,DAL controller | ||
Change Request | Admin Module | Agent Setting , Wait Time Color Configuration | 1.Changed word from second chat to subsequent chat in agent settings page (Product change request) 2.Changed start time and end time to start duration and end duration in Wait time colour configuration page (Product change request) | ||
Enhancement | JSON | OCM Report Genric UI | 1. Renamed OCM reports with json changes | ||
Fix | Admin Module | Ivr Introductory Message Announcement | Fixed datetime issue while saving to database in create and update methods | ||
4/30/2018 | 3.1.4.30 | Fix | StoredProcedure | Chat Interaction Report | Fixed data mismatch for below scenerio.Agent A received a chat. He transferred to Agent B. Agent B ends the chat and closed the tab first and then Agent A closes the tab. |
Report | Agent Interaction Report, Agent Summary Report, Tmac Interaction Action Report | Changed data type of AgentId form int to string in model | |||
Report | ChatAgentPerformanceReport | Changed data type of AgentId form int to string in model | |||
StoredProcedure | Agent Interaction Report, Agent Summary Report, Tmac Interaction Action Report | Changed columns name, since these two reports will be applicable for all channels like chat, voice, sms etc. | |||
Webconfig | Added – Export Report to csv requires formatting (true/false) | ||||
Enhancement | JSON | OCM Report Genric UI | 1.Added chat agent perormance, skill historical and agent historical report for genric view 2. Added pagesize and autosize in all json files 3. added check for grid in dynamicseaerch api | ||
Change Request | Report | Agent Historical, Skill Historical | Agent Historical Report and Skill historical Reports – Changed the ACD Calls column to Total interactions, Ext Calls to Ext interactions ( only in new design generic report UI) | ||
4/20/2018 | 3.1.4.20 | Enhancement | JSON | OCM Report Genric UI | Added separate JSON configuration for mentioned reports |
Report | Changes done generic report ui | ||||
4/19/2018 | 3.1.4.19 | Enhancement | JSON | OCM Report Genric UI | Added separate JSON configuration for mentioned reports |
Report | Changes done generic report ui | ||||
Functionality | Changes done in dynamicsearchmain in outbound funtion for auto column with | ||||
4/11/2018 | 3.1.4.11 | Fix | Report | All | Changed custom report changes for export reports – passing type parameters and sessionID paramter for chat interaction report |
Enhancement | Report | OCM Report Genric UI | Added new view for genric report ui | ||
JSON | OCM Report Genric UI | Added separate JSON configuration for mentioned reports | |||
Report | OCM Report Genric UI | 1. Changed methid ExelExport to ExportToExcel in excelutilies, 2.Added generic fucntion GetReportColumnNames 3.Added try catch to sortfilter method of dynamicsearch. 4. Added JSONReportConfigurations, JSONReportConfigurationsViewmodel 5.Genracl changes done shared views and search java script 6. For advance search changes done in report home controller if report with json columns are taken from json or else from model | |||
4/6/2018 | 3.1.4.6 | Enhancement | Report | All | Changed custom report changes for export reports |
Enhancement | Report | Agent Interaction Report, Agent Summary Report, Chat Interaction Report, IVR call trace report, IVR Call transfer report, IVR Analysis count Report, OCMReportScheduler service | Changed code for export reports calling custom report as per new design for ocm reports and OCM report scheduler service changes | ||
3/20/2018 | 3.1.3.20 | Enhancement | Admin Module | Role Management | Given a check when creating a new role the default module that access is granted should be User Management incase authType is Page and Role Management incase authType is Role. |
Admin Module | Role Management(MariaDB) | Given a check when creating a new role the default module that access is granted should be User Management incase authType is Page and Role Management incase authType is Role. | |||
Fix | Functionality | Agent Interaction(MariaDB) ,Agent Summary report(MariaDB) | Changed columns name, since these two reports will be applicable for all channels like chat, voice, sms , sm etc. | ||
StoredProcedure | Agent Interaction ,Agent Summary report(MariaDB) | Changed columns name, since these two reports will be applicable for all channels like chat, voice, sms , sm etc. | |||
3/12/2018 | 3.1.3.12 | Fix | StoredProcedure | Skill Historical Report | added group by with valid column name |
Enhancement | Report | Chat interaction report | changes done to consume new format of otherdata column in tmac_interactions | ||
Enhancement | StoredProcedure | Chat interaction report | changed query to get call back count | ||
3/9/2018 | 3.1.3.9 | Fix | Report | All Reports | CPU Spike Fixes : DateTime Format Conversion |
Agent Interaction ,Agent Summary report | Changed columns name, since these two reports will be applicable for all channels like chat, voice, sms , sm etc. | ||||
Agent Interaction ,Agent Summary report | Changed columns name, since these two reports will be applicable for all channels like chat, voice, sms , sm etc. | ||||
3/8/2018 | 3.1.3.8 | Change Request | Admin Module | Interaction Workflow | Removed Interaction Workflow maker, Interaction Workflow checker and Interaction Workflow previewer and kept only Interaction Workflow in admin page configuration xml |
Fix | StoredProcedure | IVR Call Trace Report | Remove unused parameters | ||
3/7/2018 | 3.1.3.7 | Fix | Admin Module | CEP Code mapping | Fixed issue while editing |
Admin Module | Order Take Configuration | Multiple WAS server synch issue fixed in order take configuration, toaster time out increased | |||
3/5/2018 | 3.1.3.5 | Fix | Admin Module | All | Added generic method CurrentDateTimeNow- it will convert the current system date time to OCM default datetime, this method will be used in the admin pages while create/update records |
3/2/2018 | 3.1.3.2 | Fix | StoredProcedure | Chat Interaction , Call Back SLA Report | Chat end reason splitted from column |
2/28/2018 | 3.1.2.28 | Fix | Admin Module | Admin Module | Text field Ajax call validation fix |
Admin Module | Wav File Upload | Fixed an issue when doing a Maker update and Uploading a file with the same name and different content, it would not replace the already existing file on the server | |||
Admin Module | IVR Branch Management | Fixed an issue where validation was not happening properly for branch and address wav file text | |||
Admin Module | Checker Reject | For Checker Reject the Function Name would appear with spaces in between | |||
2/27/2018 | 3.1.2.27 | Fix | Report | Agent Interaction | Optimized CPU spike |
2/24/2018 | 3.1.2.24 | Change Request | Admin Module | Introductory Message Announcement, Branch Management, Host Value Mapping and Adhoc Option Announcement | Added WAV file Sync Feature to other Application Servers using OCMApplicationWebSync |
Fix | Admin Module | IVR Branch Management | Fixed an issue where validation was not happening properly for branch and address wav file text | ||
2/22/2018 | 3.1.2.22 | Fix | Report | Chat Interaction , Call back sla report | Search by datetime defect fixed |
2/21/2018 | 3.1.2.21 | Fix | Admin Module | SMS Template | Delete, Update query issue while checker rejection |
Report | Chat Interaction , Call back sla report | Bugnet bug number PRD-CBG-1914 fixed | |||
2/20/2018 | 3.1.2.20 | Fix | Report | Call Transfer , Analysic count report | based on project we are hiding/showing view summary and export excel and csv |
Enhancement | Report | Chat Interaction , Call Back SLA Report | 1.Changes done for IB Project in chat interaction report Added new column channel and chat end reason2.Changes done for IB Project in call back sla report Added new column channel.3. Optimized performace of chat interaction report fetching otherdata from tmac_interaction table instead of custom data | ||
StoredProcedure | Chat Interaction , Call Back SLA Report | 1.Changes done for IB Project in chat interaction report Added new column channel and chat end reason2.Changes done for IB Project in call back sla report Added new column channel.3. Optimized performace of chat interaction report fetching otherdata from tmac_interaction table instead of custom data | |||
2/15/2018 | 3.1.2.15 | Fix | Report | Callback SLA report | Fixed to add QueueName and assignedatetime columns in csv |
2/14/2018 | 3.1.2.14 | Enhancement | Report | IVR order take report | Added server side paging for IVR order take report |
2/13/2018 | 3.1.2.13 | Fix | Report | Agent login logout report and IVR Call trace report | Fixed date issue for start date and end date columns while export to csv |
2/12/2018 | 3.1.2.12 | Enhancement | Report | Callback SLA report | Added server side paging for call back sla report |
2/9/2018 | 3.1.2.9 | Fix | Admin Module | All | Advance search-allows user to enter text in drop down menu |
2/8/2018 | 3.1.2.8 | Fix | Report | SMS Report | Fixed for export to excel |
Report | All | Search Field-allows user to enter text in drop down menu | |||
Admin Module | SMS Template | Bug fixes in old value new value of audit trail | |||
Report | All | Changed list of reporst alignment on click of notification | |||
Admin Module | Report Downlod Controller | Provided ExecuteDatatable method for Maria query execution – OCM Maria | |||
Admin Module | Tmac Transfer List | Fixed issue related to Save and cancel button in Edit option – OCM Maria | |||
Report | Agent Historical Report, Skill Historical Report | Sub Grid data was not loading – OCM Maria | |||
Report | Agent Historical Report | changed clear function to clearInnerSerach – OCM Maria | |||
Admin Module | User Role Mapping | Removed blank spaces in grid, And able to create new record – OCM Maria | |||
Report | Tmac interaction action Report | Page number in Grid was repeating, provided fix – OCM Maria | |||
Report | web.config | Added dateparse format values for report’s datetime issue’s | |||
2/7/2018 | 3.1.2.7 | Fix | Report | Agent Historical Report, Agent Login Logout Report, IVR Analysis Count Report | Added csv export with formatting |
New | Report | Webconfig | Added CSV format true/false key | ||
Fix | Report | Agent Interaction Report, Agent Summary Report, Chat Agent performance Report, Host Transaction Report | Added csv export with formatting | ||
Change Request | Functionality | SingleDate Validation | Removed the Report Interval validation for Single Date since Single Date is only one day (as requested by QA team) | ||
Enhancement | Admin Module | SMS Template | Added new column ICOMTemplateID | ||
Fix | Report | Skill Historical Report, Ivr Call trace Report, Chat Interaction Report,VB callback details Report, Callback SLA report, all reports under email, fax, social, SMS etc | Added csv export with formatting | ||
Report | All | Handled for null values while exporting to csv | |||
2/6/2018 | 3.1.2.6 | Fix | Report | Ivr call transfer report | Added csv export with formatting |
2/5/2018 | 3.1.2.5 | Fix | Admin Module | SMS template | BugNet defect fixes |
Report | Report | Added column sms text column, fix for Search having duplicate caller id changed “Terminateor Continue” column name to “Terminate/Continue”, fixed export issue | |||
Admin Module | Maker Checker module | Fixed for toaster colour for approve reason | |||
Admin Module | Webconfig | Added M/d/yyyy h:mm:ss tt format to DateParseFormat | |||
2/2/2018 | 3.1.2.2 | Fix | Admin Module | SMS template | BugNet defect fixes |
Admin Module | Ivr Config | Fixed for duplicate records while editing | |||
Admin Module | All | Added toaster id delete reason is >250 characters | |||
Report | IVR Call Trace Report | Fix for Start date and end date in Advanced search | |||
Report | SMS Report | Fix for Suggestion list for search | |||
Report | SMS Report | Fix for column names as per fsd | |||
Report | IVR Call Trace Report | Fix for SMS eligibility in search | |||
2/1/2018 | 3.1.2.1 | Enhancement | Functionality | SMSReport | Added new column to the report |
StoredProcedure | Get_SMSReport | Added new column | |||
Fix | Report | IvrMenuAnalysisReport | Removed Language column from grid | ||
Admin Module | UserRoleMapping | fix for Avayalogin id validation | |||
1/31/2018 | 3.1.1.31 | Fix | Report | All | Optization of export to csv |
StoredProcedure | Chat Interaction Report | Added null check for duration calculation, Merger interactiondate and interaction time to interaction date time | |||
New | Report | OCM Configuration | Added new key ExportBuffer | ||
Fix | Admin Module | User Role Mapping ,Adhoc option enhancement,Order Take configuration, Holiday List, Ivr config | Added validation message and Minor validation fixes | ||
Admin Module | Agent Setting | Fixed for User Name, First Name, Last Name – To accept special characters | |||
Report | Chat Interaction Report | Added spacing and details sub grid while export to CSV | |||
Report | VB Call back report | Fixed forRowdata input exception, added detailed exception | |||
Report | Chat Agent Performance Report | Fixed for popup open on click of data in grid | |||
1/30/2018 | 3.0.1.30 | New | Report | SMSReport | Added new sms report |
Enhancement | Report | Ivr Call trace report | Added new column as sms eligibity to kill analog project | ||
Report | OCM Configuration | Added new key KillAnalog enable/disable | |||
New | StoredProcedure | SMS Report, IVR Call Trace Report | Added new stored procedure , Update check in ivr call trace for kill analog project | ||
Admin Module | SMS Template | Added new maker/checker admin page SMS Template | |||
1/29/2018 | 3.0.1.29 | Enhancement | Admin Module | FaxScheduler | Modified code for scheduling the fax at a predefined time, bug fixes. |
1/27/2018 | 3.0.1.27 | Fix | Report | All | Code changes for Export reports |
Fix | Report | Ivr Call trace report | Fix for Search by Caller ID | ||
New | Functionality | OCM Font Changer | Font Changer for OCM (Candara & Verdana) | ||
1/25/2018 | 3.0.1.25 | Fix | Admin Module | All | Changed Export to CSV to excel in Admin modules |
Enhancement | StoredProcedure | Social media report stored procedure | Optimized stored procedure removed whille loop, Changed channel filter condition | ||
Report | Facebook interaction and sms interaction | changed channel parameter in controller | |||
1/24/2018 | 3.0.1.24 | New | Report | Queue summary report | Added new queue summary report |
New | StoredProcedure | Queue summary report | Added new stored procedure for queue summary report | ||
1/23/2018 | 3.0.1.23 | Enhancement | Report | All | Added logs fro export to Excel/Csv |
Fix | Admin Module | Agent Setting | Fixed for Avaya Login ID disable for edit mode | ||
1/22/2018 | 3.0.1.22 | Fix | Admin Module | Chat template module | Fixed the issue for Group Name while saving |
Fix | Report | Agent Login Logout and Agent Summary reports | Fixed issue for Agent Login Logout and Agent Summary reports export to csv | ||
1/4/2018 | 3.0.1.4 | Enhancement | Functionality | Old Interaction workflow tree maker/checker | Added Old Interaction workflow tree maker and checker modules in OCM |
Fix | Report | Chat Interaction report | Fixed for duration calculation | ||
Fix | Report | All | Fixed count mismatch issue for export to CSV | ||
Fix | Report | Analysis Count Report | Fixed export to excel issue for the report | ||
Fix | Functionality | Call Trace Report | Fixed column name change while export to excel/csv | ||
Fix | Report | Chat Interaction Report | Fixed Advance search issue for QueueWaitTime column | ||
Fix | Report | AgentChatPerformanceReport | Fixed SP optimization | ||
Enhancement | Admin Module | ldap dll | Enhanced to 64 bit | ||
Fix | Report | Analysis count report | Fixed for export to excel | ||
12/15/2017 | 3.0.12.15 | Enhancement | Functionality | Themes | Added new Theme Selector and a new Purple Theme |
Enhancement | Dashboard | Dashboard Timer Popup | Added a config to disable the Dashboard Timer Popup from Web.Config as requested by DBS | ||
Fix | Functionality | Export to Excel | To fix the Export to Excel Production Issue, a check is made to see if the number of records in the grid is more than the Web.Config set limit, if it is more than export to excel does not occur | ||
Enhancement | Functionality | .NET Framework | Changed OCM’s .NET Framework Version to 4.5.2 | ||
New | Functionality | Report Duration Limit | Added a report duration limit which can be specified in config, if set then the report can only be loaded for a max of that limit. | ||
Fix | Admin Module | Validations | Changed from default validation to toaster validation in all modules. | ||
Enhancement | Dashboard | BCMS Voice Real Time | Added 3 new columns as per MBS requirement | ||
New | Functionality | OCM Tour | Added a Brief Tour in OCM and made it compatible with themes | ||
Fix | Report | Report Selector | Changed the message which is displayed when selecting invalid date range to show the actual number of months from Web.Config instead of the calculated date difference. | ||
Enhancement | Report | All | Added Export to CSv for all Reports | ||
Fix | Report | Chat Interaction report | Fixed for incorrect start date and end date in the report | ||
Fix | Report | Agent Historical report | Removed sorting in third grid and sorted based on interval | ||
Fix | Report | Skill historical report | Removed sorting in third grid and sorted based on interval | ||
11/30/2017 | 3.0.11.30 | Enhancement | Report | IVR Order Taking Report | Add read only check for order taking report |
11/29/2017 | 3.0.11.29 | Fix | Functionality | Maria DB | Fixed MariaDB SP and queries taking \ as an escape character |
Fix | Functionality | Sweetalerts | Fixed Internet Explorer compatibility with sweetalert javascript | ||
New | Admin Module | Order Take Module | Added IVR Order take Configurations Module as per DBS Requirements | ||
11/28/2017 | 3.0.11.28 | New | Report | IVR Order Taking Report | Added new IVR Order Taking Report for DBS |
11/27/2017 | 3.0.11.27 | New | Functionality | All | Added MariaDB integration files in OCM and Moved OCMConfiguration to Utilities |
Change Request | Report | IVR Daily Report | Made IVR Daily Report to point to IW Real Time Report instead of Analysis Count Report as per MBS Request. | ||
Change Request | Report | IVR Caller Identification Report | Added an ‘Option 6′ column as per MBS request | ||
New | Report | Chat Details Report | Added new Chat Details Report (created for MBS Chat Demo) | ||
Enhancement | Functionality | Tooltip | Tooltip will not show if the grid header has no data | ||
11/15/2017 | 3.0.11.15 | Enhancement | Report | Nice Integration Report | Added paging for the report to load faster using a Stored Procedure |
New | Report | Callback Report | Added new Callback Report as per MBS requirements | ||
Enhancement | Functionality | Notification Bell | Added automatic clearing of Notifications and count reduction when clicked and also removed the notification bell animation for MBS. | ||
New | Report | Caller Identification Report | Added IVR Caller Identification Report | ||
Enhancement | Report | Host Transaction, Call Trace, Intent Detail Reports | Added Columns for MBS and exports | ||
Any Report | Added a feature to load a Report from a URL if it has to be referred from another application | ||||
New | Admin Module | Campaign Manager | Added a URL check for Campaign Manager | ||
Enhancement | Report | Agent and Skill Historical Report | Made the intervals dropdown configurable based on Config Change | ||
Fix | Functionality | Dynamic Search and Inner Search | Limited the dynamic search to a maximum of 2 concurrent searches as there are a lot of issues that happen if more than 2 searches are made at a time and also fixed datetime searches in advanced and inner search. | ||
Report | Analysis Count Report | Fixed Issue with Agent Transfers and IVR Disconnects showing the wrong count | |||
Enhancement | Report | Call Trace Report | Enhanced the Call Flow Diagram to show all the menus in that Call and also used jsPlumb to connect the flow. | ||
Change Request | Dashboard | BCMS Real Time Dashboard | Added a new column IVR Active Calls in BCMS Real Time Dashboard | ||
Fix | Admin Module | IVR Branch Management | Fixed a production Issue where sublines prompt was playing twice | ||
Enhancement | Introductory Message Announcement | Enhanced the DateTime Format method for storing Data in DB | |||
11/8/2017 | 3.0.11.8 | Enhancement | Dashboard | All | Made DNIS and Dashboard Days Configurable based on Config change |
Change Request | Functionality | Supervisor Module Audit Trail | Made Changes for Supervisor Module Audit Trail as per Vishal/Prakash’s request | ||
Fix | Functionality | Reports Selection Sidebar | Changed the subtract for hr which was subtracting seconds instead of hours and was showing a 1 second change in start and end date. | ||
Change Request | Dashboard | Dashboard Landing Page | Disabled the Continue to Dashboard button in case all the access for the Dashboards are disabled for the user | ||
10/31/2017 | 3.0.10.31 | Enhancement | Dashboard | All | Added Dashboard Master Lock in case the user is idle or is not viewing the screen. |
StoredProcedure | Chat Interaction Report | Optimized the Procedure to help resolve the production Issue where it was taking time to load in UAT. | |||
Fix | Report | Agent and Skill Historical Report | Made the interval to be configured dynamically for the grid filter from Web.Config. | ||
10/26/2017 | 3.0.10.26 | Fix | Admin Module | Email Template | Fixed Toaster Format Issue. |
Fix | Report | Agent Summary Report | Changed the name of column from Total Calls to Total ACD Calls. | ||
10/25/2017 | 3.0.10.25 | Change Request | Admin Module | VB Enrollment Flag | Changed the DNIS Numeric TextBox to Normal TextBox (to accept alphanumeric characters). |
Fix | Report | Agent/Skill Historical Report | Fixed Clear Search in Dynamic Inner Search in Agent and Skill Historical Report. | ||
Enhancement | Report | Reports | Changed all Paging Based SP’s and relevant code to reduce the time taken to load report. | ||
Fix | Report | IVR Call Trace Report | Fixed an issue in Call Trace Report which was displaying MBS columns instead. | ||
Functionality | Export to Excel | Fixed Export to Excel throwing ‘Out of Memory’ Exception for a large amount of data. | |||
StoredProcedure | Agent Summary Report | Added check for Channel as TextChat in the Stored Procedure since it was only checking for Chat. | |||
Enhancement | Report | Intent Detail Report | Added Tooltip and Disabled autoresize for the Grid. | ||
Fix | Admin Module | Chat Templates | Fixed Cache clearing on Inseting, Updating and Deleting Records in Chat Templates. | ||
Admin Module | Agent Settings | Fixed Chat Template not binding on record edit and validation build. | |||
7/17/2017 | 3.0.7.17 | New | Report | Email Detail Report Email Skill Daily Report, Pending Email Ageing Report Outbound Email Summary Report | Introduced below email reports. These reports provide summary of the emails received, responded, in queue and more. |
Admin Module | Email Template | Allows creating different email templates which will be used by agents as standard email responses. | |||
Admin Module | Wing/VIP/Room/Reservation code | This module is used to setup and configure the wing/vip/ | |||
Admin Module | VIP wakeup Call Management | This module is used to manage wakeup date time. | |||
Admin Module | Wakeup announcement | This module is used to configure wavefiles | |||
Dashboard | Email Dashboard and Email agent service queue | These are the historical and real time email dashboards correspondingly. Displays various counts of email interactions. | |||
6/22/2017 | 3.0.6.22 | New | Report | Agent Summary Report | This report displays the overall information of the agent actions after logging in which includes staffed time, total ACD calls received, total email, sms etc. received for the selected time. |
Report | Agent Interaction Report | This report displays the various agent interactions for an incoming or outgoing call. | |||
Report | Agent Login Logout Report | This report displays the login and logout information for an agent which includes the agent id, name, login and logout time, station id used for login and skill with which the agent has logged in. | |||
Report | Agent Historical Report and Skill Historical Report | There reports provide historical based data of calls for agent/skill. | |||
5/22/2017 | 3.0.5.22 | New | Admin Module | Logfile Download: | This module allows user to download the log files for selected date. |
OCM Report Download | This module is used to download the reports. | ||||
OCM Report Scheduler | This module is used to schedule the reports for export at a desired date and time. | ||||
Report | Audit Trail Report | Audit trail report will be used to track the changes done in OCM application. | |||
4/20/2017 | 3.0.4.20 | New | Admin Module | Broadcast Message | This module allows to setup broadcast message to all agents on TMAC CTI. User can enable the message using below CMM page. This page doesn’t have any Add, Edit or Delete button. |
Team Management | This module is used to setup agent team’s different business group. | ||||
Wait Time Color Configuration | The screen allows user the capability to configure color coding for PBX waiting time on TMAC. | ||||
TMAC Transfer List | This module allows user to add agent extension for consult and blind transfer. | ||||
Dashboard | Chat Dashboard: | This dashboard displays all the chat interactions. This is a historical dashboard. | |||
Chat Callback Dashboard | This dashboard displays all chat callback interactions. | ||||
Chat Agent Service Queue | This is a real time dashboard which includes current chat interactions, chat in queue etc | ||||
2/17/2017 | 3.0.2.17 | New | Admin Module | IVR Introductory Message | This module is used for configuring introductory message in IVR modules. This module is with maker checker process. |
VB Enrollment Flag For DNIS | This module is used to assign DNIS with corresponding Hotline name and Enrollment flag. | ||||
IVR Branch Management | This module is used to setup new branches for IVR modules. | ||||
Adhoc Option Enhancement | This module is used to setup IVR Adhoc announcement with specific details. | ||||
IVR Config | This module is used to setup IVR configuration parameter value. | ||||
CEP Event Mapping | This module is used to configure CEP event with corresponding description, product code, transfer flag, intent etc. | ||||
Report | Analysis Count Report: | The report provides all the details of IVR calls and also the details of the menu traversed in IVR for the provided date range. | |||
Call Transfer Report | This report shows the details of all calls that are transferred to agent from IVR and also shows the agent details who serviced the customer. | ||||
Voice Host Transaction Report | This report shows all the host transactions conducted by the IVR application. Report displays the request and response received from backend HOST for each of the Host transactions. | ||||
Call Trace Report | This report helps users to trace a call in IVR to analysis the DTMF menu’s traversed through AAEP IVR by the customer and transfer between TMAC and IVR. | ||||
Dashboard | Voice Self-Service | It is a historical dashboard provided to the customer which gives the details of call. | |||
Voice Agent service queue | This is a realtime voice dashboard which gives the details ongoing calls, calls in queue etc. | ||||
3/18/2017 | 3.0.3.18 | New | Admin Module | Intent Skill Mapping | Intent mapping functionality is used to configure intent talents and their corresponding VDNs and callback skills. |
12/20/2016 | 1.0.12.20 | New | Admin Module | User Management | This module is used to setup OCM module access based on user ID. |
User Role mapping | This module is used for mapping Avaya agent login ID with 1bank ID in CMM. It is used for TMAC login. | ||||
Role based management | This module is used to assign CMM pages to the specific roles created in AD. | ||||
11/16/2016 | 1.0.11.16 | New | Admin Module | Operating Hours | This module is used to setup operating hours for different business group. |
10/22/2016 | 1.0.10.22 | New | Admin Module | Agent Settings | This page allows setting agent properties for TMAC. By configuring agent profile, TMAC will able to decide agent settings for call handling. |
Web configuration | This module provides UI for configuration file. | ||||
Report Designer | This is a standalone exe using which user can create and edit reports and dashboards. |