Everise achieves remote agent compliance for a financial services client with Tetherfi Edge AI

Challenges

Everise’s financial service client was witnessing a 400%surge in inquires because of the 2020 U.S. Govt Covid-19 stimulus check payout. In anticipation offurther spikes, their client wanted Everise to scale customer support without compromising on compliance. Everise wanted to prevent unauthorized access without being intrusive on agents who were working from home.

Benefits / Outcome

Tetherfi Edge AI solution enabled Everise to become resilient when faced with unpredictable shifts in the market.

  • Adherence to clean desk policy and compliance without being intrusive
  • Nimble deployment leading to significant cost optimization
  • Faster & secure customer resolutions with no compromise on customer experience despite the lockdown

Get FREE! this Case Study Document

Please provide your name and email address for your free download.