Three disruptive trends are shaking up the banking industry and radically transforming how consumers interact with their banks
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The rise of digital natives has led to disruptive changes. In fact, 1 out every 3 Millennial or Gen Z switch banks just for a better technology experience.
While it may appear almost everyone uses a bank account, over 50% in Asia and 25% in the US are either unbanked or underbanked.
consumers have changed the way they interact with their banks since COVID-19. 31% say they would continue to use more online and mobile banking in future.
To keep up with the digital natives and engage with disparate market segments, Gartner recommends that banks offer customers the option to interact across a variety of digital touch-points (be it web, mobile, or chatbot), using a combination of interaction modalities (touch, voice, vision and gesture)
The Tetherfi virtual banking platform enables forward-looking banks to embrace Multi- Experience and offer a seamless, consistent digital user journey. With Tetherfi, banks can
Acquire customers faster without the associated costs
Simplify processes and penetrate underbanked segments
Gamify the entire banking experience to better market to the Millennials and Gen Z
Paperless remote onboarding and instant compliance
AI-Powered 24×7 multi-channel virtual customer support
Audio Video Chat
Live agent interaction with seamless channel integration
Video-assisted branch-in-a-box for self-service