What if, you had a tool that modularised your self-service call workflows and even extended them to all digital touch-points?

Simplify

changes to self-service workflows and backend API & web- service integrations to dragging and dropping

Improve

agent service with personalised widgets and desktop contextualised to the customer

Analyse

real-time & historical customer journeys both at an individual level & organisational level

For a Consistent Customer Experience Across All Self-Service Channels and Simplified Employee Experience

Introducing Tetherfi Interaction Workflow Engine (IWE), a first of its kind tool to configure self- service interaction workflows across voice & digital channels. It eliminates vendor dependencies for change requests, reduces time & cost to market and simplifies the process of offering a feature rich customer self service.

Design workflow for one channel and extend it effortlessly to any other channel

Enable business users to easily make changes to the workflows without technical support

Contextualise agent desktops to customer journeys. Analyse historical and real-time customer journeys

A Web-based, Zero-code Platform To Build Unified Customer Journeys

Tetherfi Interaction Workflow Engine is a web-based, Zero-code, digital
customer journey builder that enables ‘build once, deploy across all self-service
channels’ strategy.

Effortless self-service workflow configuration

Modular & dynamic

Schedule & simulate call flows

Create multiple call flows

Plug standalone call flows

Business rules to steer workflows

Easy roll-back & built-in fail

Framework for backend integration

What does Tetherfi interaction workflow Engine offer?

tetherfi-multi-experience-platform

Workflow configurator

Configure workflows in-house by simply dragging & dropping modules and elements

Module Engine

Generate modules, plug and play without programming or coding

Workflow Engine

Chrun workflow configurations based on business rules

Pre-Built Dashboards

Analyze real-time & historical costomers self-service journeys across all channels

Agent Desktop

Personalised agent desktops with contextual widgets that enables seamless agent experience

Improve First-Call & Single-Session Resolutions - by Improving Employee Productivity

Tetherfi IWE simplifies the process of making call-flow changes in self-service channels

Reduces navigational complexities in self-service channels and helps customers reach where they want to go intuitively

Enable agents to understand customer interaction intent when transferred from self-service channels, and offers personalised widgets that improve agent productivity

It is platform-agnostic, works seamlessly with all leading Contact Center platforms and requires no technical skills or training

Give your customers the experience they desire

Talk to our Tetherfi Multi-Experience Platform expert