With social distancing becoming a norm, there is pressure on contact centers to remotely monitor and manage customer journeys – with maximum efficiency and compliance.
84%
of businesses are likely to Increase WFH capacity post-pandemic
73%
of WFH workforce did not receive any specific security awareness
58%
of millennials prefer to work from office rather than home
What Tetherfi WFH offers
Tetherfi 2-Factor Authentication
Continuous authentication of
remote resources using liveness
detection, voice authentication
and facial biometrics
Tetherfi Agent Console
Use your existing telephony
Infrastructure and route the
audio calls to the web agent
desktop. It is browser-based,
no installation is required
on the agent device.
Tetherfi Employee Collaboration
Improve collaboration between
supervisors and agents with
embedded chat, conference, and
training capabilities.
Tetherfi Gesture Recognition
Real-time emotion detection
tool to assess the agent
wellbeing. You can use this tool
to keep a check your Agent
Happiness Index.
Tetherfi Supervisor Console
Automate supervision to
remotely manage, monitor
And interact with agents.
Change Agent state, view live
interactions, track geolocation
and monitor application
usage in real-time.
How does Tetherfi WFH work?
Seamlessly transition to a fully remote working model in just a few days,
with end-to-end security and compliance, with zero compromises.
Unprecedented level of collaboration and security
Get cutting-edge WFH suite, with AI and ML-led tracking and alerting technology
integrated with the agent device camera.
Enterprise
Leverage existing infrastructure, with minimum footprint
Overcome inconsistent bandwidth issues in remote locations
Ensure full security, compliance, and policy adherence
Proactively address health and wellness concerns of the workforce
Agents and supervisors
Accelerate productivity with instant messaging & collaboration
Detect violation before
potential data breaches
Set protocols to monitor, intervene, or take over live interactions
Gesture recognition to track Agent Happiness Index
Customers
Build a single source of customer truth, from multiple channels
Get a bird’s eye view on customers for better decision-making
Create truly omni-channel experiences that are consistent and intuitive
Trigger real-time opportunities to cross-sell and up-sell
You don’t need to be a rocket scientist to make it work
With zero installation required on agent desktops or supervisor consoles,
simply follow three easy browser-based steps to go live.
Stay on top of your WFH goals
Use existing infrastructure, with minimum footprint
Overcome poor bandwidth issues in remote locations
Track Agent Happiness Index, with gesture recognition
Catch potential data breaches before they happen
Build a single source of customer truth
How can you create a compliant and secure work-from-home experience in your contact center?
Featuring:
Sheila McGee Smith
Founder & principal analyst
McGee-Smith Analytics
