Professional Services - tetherfi
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Professional Services

Focused on Customer Success

On Time

Within Budget

Delivering to Strategy

Matching Solution Architected

Working as a TEAM with Client, CC Vendor, SI & Own organization

Focused on creating value for clients

Introduction

There are many partners who can implement the standard products & solutions. However it comes to delivering leading edge, customer centric solutions then the choices get limited to far and few application & development partners who has the required skill-sets, capability, know-how & commitment to deliver.

 

The complexity multiplies when considering Omni Channel, Multi-site, Multiple Lines of Business Units, CC & Remote agents, CRM & Core back end integration etc.

 

Tetherfi professional services bring to realization what our consulting team has conceptualized, architect in the Strategy phase and R&D team has built the required applications as part of Innovations Services.  Our professional services combines various services listed below to successfully deliver customer centric solutions with time & budget.

Tetherfi Professional Services

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Implementation Services

Focused on requirements gathering to post implementation support. Key stages include:

 

  • Functional Specifications
  • Technical Design
  • Solution Development, Testing
  • Implementation Planning
  • Installation, Configuration of Avaya & Tetherfi Products, Solutions
  • Sustenance
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System Integration Services

With our depth and breadth of knowledge & experience working with CC infrastructure & applications, CRM, core backend systems & our own innovations allows to build an integrated customer centric solution that can meet requirements & create value. Some of the integration elements include:

 

  • Avaya Products & Solutions
  • Experience Portal, WFM, Routing, ACD, CM, AES, AIC, CMS & I
  • Core Banking applications
  • Web services
  • CRM
  • Databases
  • Social Media
  • IVR
  • Speech Recognition
  • CTI
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Quality Assurance

Any solution that directly impacts Customer Experience merits minimal (critical) deployment & production issues. The repercussion can be very damaging & negative. The QA elements listed below speak for itself the importance we attach to it.

 

  • Focus on ‘Fit for Purpose’ & ‘Right first time’
  • Adapting to CMMI standards to ensure Process & Product Quality Assurance
  • Independent QA team
  • RCA methods to prevent defects & improve the code quality
  • CM process rigor applied to ensure testing of unplanned feature enhancements
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Program Management

Last but not least, good project and program management & success tie everything together or otherwise, of a project/ initiative is greatly dependent on it. Whether Client, by CC Infrastructure vendor, SI or Tetherfi, does PM its importance is monumental. We have adopted good PM practices working with Tier 1 clients, Tier 1 SI Partners & Market share leading CC infrastructure vendors. Few of key elements of PM that we practice are as follows

 

  • Proven, Best Practices PMI methods
  • Deployment detailed & planned with a single accountability
  • Managing from Kick-off to Cut-over – Goals & Objectives, Work & Schedule, Team, Budgets, Stakeholders, Risks & Issues
  • Project Management backed by self & team with strong industry, domain & technical expertise
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Benefits

Tetherfi’s Professional Services helps realize following benefits

On Time & Within Budget

Quality is assured

Delivering to Strategy

Matching Solution Architected

Working as one TEAM

Focus on value creation

Keen to know more?

We will be happy to tell you more about Professional Services.