Consulting Services - tetherfi
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Consulting Services

Delivering to Industry’s transformation agenda, time & again

Digital Banking

Mobile Strategy

Social Media Integration

Call Centre to Contact Centre Optimisation/ Transformation

SIP Transformation

Outbound Campaign

Omni-Channel Integration / Unified Customer Experience

Analytics led Cross-sell / Upsell

CC infrastructure Consolidation, Standardisation

Cloud Strategy

Voice Biometric Authentication

Web Audio, Video with Co-browsing

Introduction

Banks & Other Industry Verticals are struggling to retain customers while providing better customer service and reducing operational costs. However the solution is not easy to find given the complexity & uniqueness of each customer situation.

consumers

Consumers today are demanding Unified, Fast, Secure, Seamless, Secure, Cost Competitive, interaction 24×7 across Voice, Alternate & Digital channels.

qode

Competition from new players with unique business models & value propositions e.g. online banks, payment solutions providers, marketplace lenders etc.

qode

Consolidation is as ongoing process & translates to Mergers & Acquisitions putting together companies with disparate Contact Centre infrastructure, applications, business practices etc.

qode

Cost to serve adversely impacted owing to branch centric customer service, silo banking by LOB, significant agent-assisted service & disparate contact center infrastructures & operating models

Market needs partner that can help them to understand their current situation, work together to define the future model, performance expectations & identify specific initiatives & projects that would help realize the benefits.

Consulting Services Catalog

Tetherfi team with it’s rich experience working in the Unified Communication & Collaboration, Contact Centre Domain in BFSI, Healthcare, Hospitality, capabilities in R&D, System Integration, Implementation Services & deep technical knowhow the required technologies is well positioned to provide the necessary consulting services to our current & future clients. Our catalogue of consulting services include:

Roadmap Development

Roadmap Development

We help develop deployment plan for channels, business unit, self-service, lines of business, geography etc. per client’s needs & requirements.
Business Case Development

Business Case Development

Combining our experiences, client results & industry benchmarks we help our customers develop relevant business case(s)
Solution Architecture

Solution Architecture

We architect solutions that best leverages customers existing investments while ensuring the future meets their expected & defined benefits
Standardization, Consolidation

Standardization, Consolidation

We help customers with their standardization & consolidation needs created by M&A or decentralized procurement.
Authentication Strategy

Authentication Strategy

Considering our clients business, statutory needs we help determine the most suitable authentication methods incl. TPIN, OTP, Token & Voice Biometrics.
DR & BCP Strategies

DR & BCP Strategies

We optimize the available infrastructure to best deliver DR & BCP strategies that meets purpose while keep investments low.

Benefits

It’s important to start with a right foundation. Knowing where you are, where you want to go & actions that would take you there is of prime importance. Our consulting services ensures business goals & objectives are kept in view all the time when developing strategies for various.

Keen to know more?

We will be happy to tell you more about Consulting Services.