Consulting Services - tetherfi
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Consulting Services

Delivering to Industry’s transformation agenda, time & again

Digital Banking

Mobile Strategy

Social Media Integration

Call Centre to Contact Centre Optimisation/ Transformation

SIP Transformation

Outbound Campaign

Omni-Channel Integration / Unified Customer Experience

Analytics led Cross-sell / Upsell

CC infrastructure Consolidation, Standardisation

Cloud Strategy

Voice Biometric Authentication

Web Audio, Video with Co-browsing


Banks & Other Industry Verticals are struggling to retain customers while providing better customer service and reducing operational costs. However the solution is not easy to find given the complexity & uniqueness of each customer situation.


Consumers today are demanding Unified, Fast, Secure, Seamless, Secure, Cost Competitive, interaction 24×7 across Voice, Alternate & Digital channels.


Competition from new players with unique business models & value propositions e.g. online banks, payment solutions providers, marketplace lenders etc.


Consolidation is as ongoing process & translates to Mergers & Acquisitions putting together companies with disparate Contact Centre infrastructure, applications, business practices etc.


Cost to serve adversely impacted owing to branch centric customer service, silo banking by LOB, significant agent-assisted service & disparate contact center infrastructures & operating models

Market needs partner that can help them to understand their current situation, work together to define the future model, performance expectations & identify specific initiatives & projects that would help realize the benefits.

Consulting Services Catalog

Tetherfi team with it’s rich experience working in the Unified Communication & Collaboration, Contact Centre Domain in BFSI, Healthcare, Hospitality, capabilities in R&D, System Integration, Implementation Services & deep technical knowhow the required technologies is well positioned to provide the necessary consulting services to our current & future clients. Our catalogue of consulting services include:

Roadmap Development

Roadmap Development

We help develop deployment plan for channels, business unit, self-service, lines of business, geography etc. per client’s needs & requirements.
Business Case Development

Business Case Development

Combining our experiences, client results & industry benchmarks we help our customers develop relevant business case(s)
Solution Architecture

Solution Architecture

We architect solutions that best leverages customers existing investments while ensuring the future meets their expected & defined benefits
Standardization, Consolidation

Standardization, Consolidation

We help customers with their standardization & consolidation needs created by M&A or decentralized procurement.
Authentication Strategy

Authentication Strategy

Considering our clients business, statutory needs we help determine the most suitable authentication methods incl. TPIN, OTP, Token & Voice Biometrics.
DR & BCP Strategies

DR & BCP Strategies

We optimize the available infrastructure to best deliver DR & BCP strategies that meets purpose while keep investments low.


It’s important to start with a right foundation. Knowing where you are, where you want to go & actions that would take you there is of prime importance. Our consulting services ensures business goals & objectives are kept in view all the time when developing strategies for various.

Keen to know more?

We will be happy to tell you more about Consulting Services.