Innovations in communication and collaboration is changing the competitive dynamics of many industries however reality is that not all organisations are equipped to understand, evaluate, integrate, deploy these new technologies.
Large investments get committed but the ROI is poor and worse the expected competitiveness, improved customer experience or cost centre optimisation benefits which were expected to be released never sees the day.
The cause may include a failure to align the project with business needs; sub-optimal implementation left the user adoption level lower than expected; or below par innovations; or poor readiness assessments & etc..were not taken into account, undermining performance.
Tetherfi Services in close co-ordination with Avaya Professional Services works with enterprises to ensure the ROI and benefits don’t just remain on presentation slides but also do get released.
Our portfolio of service modules across Consulting, Innovation & Implementation helps our customers realize their objectives and goals set forth in Silio Multi-Channel to Omni Channel, Contact Centre Optimisation, Agent assisted to Self-Service Transformation initiatives.
Market needs partner that can help them from Strategy to Execution to Operational support.