Services - tetherfi
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Services

Knowledge and experience of CC technology landscape – platform agnostic

Knowledge and experience of multiple CC infrastructure platforms

Deep expertise in Avaya Contact Centre platform

Experience in multiple Industries incl. BFSI, Healthcare, Hospitality, Telecom, Travel

Expertise in developing applications on platforms like Avaya, Nortel, Genesys, Cisco, Asterisk, FreeSwitch, 3CX, Microsoft Speech, Dialogic, NMS Communications, Voxeo, etc.

Experience delivering CC optimization projects

Practioner of Continuous Innovation delivering new and upgrading existing applications frequently

Single-minded focus of our team to ensure customer projects are successful – that means going the extra mile!

Introduction

Innovations in communication and collaboration is changing the competitive dynamics of many industries however reality is that not all organisations are equipped to understand, evaluate, integrate, deploy these new technologies.

 

Large investments get committed but the ROI is poor and worse the expected competitiveness, improved customer experience or cost centre optimisation benefits which were expected to be released never sees the day.

 

The cause may include a failure to align the project with business needs; sub-optimal implementation left the user adoption level lower than expected; or below par innovations; or poor readiness assessments & etc..were not taken into account, undermining performance.

 

Tetherfi Services in close co-ordination with Avaya Professional Services works with enterprises to ensure the ROI and benefits don’t just remain on presentation slides but also do get released.

 

Our portfolio of service modules across Consulting, Innovation & Implementation helps our customers realize their objectives and goals set forth in Silio Multi-Channel to Omni Channel, Contact Centre Optimisation, Agent assisted to Self-Service Transformation initiatives.

 

Market needs partner that can help them from Strategy to Execution to Operational support.

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Architecting Solutions for Success & Mutual benefit

Tetherfi team with it’s rich experience working in the Unified Communication & Collaboration (cross platforms), Contact Centre Domain in BFSI, Healthcare, Hospitality, capabilities in R&D, System Integration, Implementation Services & deep technical knowhow the required technologies is well positioned to provide the necessary consulting services to our current & future clients.

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Enhancing Product & Solution offering

While working with Banking, Insurance, Healthcare, Hospitality, Travel, Telecom verticals, we realized that there are very specific nuances, requirements, needs of customers that at times cannot be met by standard products and solutions.

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Ensuring Customer Success

There are many partners’ who can implement the standard products & solutions. However it comes to delivering leading edge, customer centric solutions then the choices get limited to far and few application & development partners who has the required skill-sets, capability, know-how & commitment to deliver.