TMAC (Tetherfi Multi-Experience Agent Console) is a unified agent desktop solution that funnels customer interactions from different touchpoints into to single view. What differentiates TMAC from others is the sheer simplicity & flexibility with which agent desktops can be personalized.
Tetherfi has emerged the winner of the AI – Telecommunications category at this year’s SBR Technology Excellence Awards, recognizing its achievement in reimagining the post-COVID-19 return for contact centers. This award is a token of appreciation for streamlining remote work to improve business outcomes, operation efficiency, and employee experience.
Tetherfi was evaluated by Frost & Sullivan analysts independently, elucidating the following key benchmarking criteria: 1. Commitment to Innovation 2. Commitment to Creativity and 3. Commercialization Success.
Virtual bank is a bridge in the direction of development between the services provided at branches and internet banking. With virtual banks customers can expect a combination of best practices of self-service in mobile channels and direct “at the window” service. This is a new channel of communication with the client
You pick-up the phone, dial the service provider’s 1-800 number, and enter your personal details before being led down a dreaded maze of menus and options. All this while, your phone is cradled to your ear, as you attempt to multitask and get on with work. Sounds familiar? This frustrating everyday experience is on its…
TVAC, Tetherfi™ OCM Video, Audio and Chat, is a web based Integrated multi-media SIP-based solution, including Video, Audio and Chat over Internet. Avaya Devconnect announced successful completion of Compliance Testing with Avaya Inc.’s Avaya Aura®
TVAC, Tetherfi™ OCM Video, Audio and Chat, is a web based Integrated multi-media SIP-based solution, including Video, Audio and Chat over Internet. Avaya Devconnect announced successful completion of Compliance Testing with Avaya Inc.’s Avaya Aura®
Focus on customer, innovations and value creation for all stakeholders in what drives us. Our tag-line “Making Every Interaction Count” – ensures we remain focused on delivering exprience that matters via every interaction!