“With digital being the focal point of customer experience, banking needs to be present at “any” location, time, and channel while blending seamlessly in customers’ lifecycle.”
Digital and FinTech companies like GAFA (Google, Amazon, Facebook, Alibaba), with their disruptive platforms, are also pressurizing and challenging financial institutions’ age-old practices of operations. The challenges are also aggravated by the ever-changing and accelerating business landscape.
Financial institutions need to prioritize on delivering an unparalleled service experience in a quick, fast, and secure manner, on meeting increasingly sophisticated customer expectations. This experience needs to accompany with application-based solutions, digitally enabled interactions, and promoting a branchless model of banking.
With digital being the focal point of customer experience, banking needs to be present at “any” location, time, and channel while blending seamlessly in customers’ lifecycle.
Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.
Singapore’s largest financial institution leveraging on Tetherfi’s call deflect solution to reduce call costs, TCO, call load on IVR, wait times on IVR and provide customers with option to deflect the IVR voice call to digital Chatbot with virtual self-assist service.
Consumer Banking Division in Singapore of World’s 20th strongest bank & Malaysia’s FS Leader Technical Architecture improvements followed by deployment of Intelligent applications from Interlink integrated with AVP, AIC & HA helped the Bank match Industry benchmark KPIs.