With social distancing becoming the norm in most countries, contact centers will potentially become the only way for a customer to connect with a service provider.

– Source –
Lightico Survey

84%

Customers now expect brands to find ways to maximize digital interaction to keep them safe

73%

Staff in customer facing organizations who are choosing remote work instead of working from office.

– Source –
Lightico Survey

– Source –
Lightico Survey

58%

Digital journeys are still broken and require physical or off-line efforts to complete interactions.

While most contact center want to switch to the ‘Work-from-home’ model, 8 out of 10 don’t have the infrastructure that is secure & compliant.

Tetherfi WFH can help you transition to an ‘Work-from-home’ model while maintaining the highest contact center security & compliance standards – in just a few days.

Download Data Sheet

How does Tetherfi WFH work?

Seamlessly transition to a work from home model with all the security and compliance features you need

Seamless business continuity with no compromise

Remote working with full capability, security and compliance. Minimal investment.

You don’t need a rocket engineer to make it work

You start reaping the benefits of Tetherfi WFH in 3-easy steps.

Install Tetherfi WFH application

Configure compliance and security features

Ask agents & supervisors to log in from a browser

Key Features of the Tetherfi Work from home contact center

With Tetherfi, agents & supervisors can continue using the features of existing
infrastructure with added security & compliance

Security & Compliance

Face authentication

Agent desktop monitoring

Detection of violation

Data breach alerts

Camera detection

Keystroke Monitoring

Barge-in for real-time intervention

Coaching & Collaboration

Remote meetings

Huddles in secure environment

Instant Messaging

Real-time feedback

Explore how you can move to a work from home contact center with the highest security & compliance standards