With social distancing becoming the norm in most countries, contact centers will potentially become the only way for a customer to connect with a service provider.
– Source –
Lightico Survey
84%
Customers now expect brands to find ways to maximize digital interaction to keep them safe
73%
Staff in customer facing organizations who are choosing remote work instead of working from office.
– Source –
Lightico Survey
– Source –
Lightico Survey
58%
Digital journeys are still broken and require physical or off-line efforts to complete interactions.
While most contact center want to switch to the ‘Work-from-home’ model, 8 out of 10 don’t have the infrastructure that is secure & compliant.
Tetherfi WFH can help you transition to an ‘Work-from-home’ model while maintaining the highest contact center security & compliance standards – in just a few days.
How does Tetherfi WFH work?
Seamlessly transition to a work from home model with all the security and compliance features you need
Seamless business continuity with no compromise
Remote working with full capability, security and compliance. Minimal investment.
You don’t need a rocket engineer to make it work
You start reaping the benefits of Tetherfi WFH in 3-easy steps.
Key Features of the Tetherfi Work from home contact center
With Tetherfi, agents & supervisors can continue using the features of existing
infrastructure with added security & compliance
infrastructure with added security & compliance
Security & Compliance
Face authentication
Agent desktop monitoring
Detection of violation
Data breach alerts
Camera detection
Keystroke Monitoring
Barge-in for real-time intervention
Coaching & Collaboration
Remote meetings
Huddles in secure environment
Instant Messaging
Real-time feedback
How can you create a secure and compliant work from home experience in your contact centers?
Watch the live recording of Tetherfi – Enterprise Connect Virtual Webinar, featuring Sheila McGee Smith, President & Principal Analyst, Vineeth Nayak Founder & MD Tetherfi and moderated by Eric Krapf, GM & Program Co-Chair, Enterprise Connect
Explore how you can move to a work from home contact center with the highest security & compliance standards