Case Studies - tetherfi
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Case Studies

IVR based self service application

Largest healthcare services group with network of Hospitals, National Speciality Centres and Polyclinics in Singapore.

singhealth

The new IVR has helped save 30% man hours on an average per day for the contact center!

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Deploying New IVR

Consumer Banking Division in HQ of World’s 20th strongest bank & Malaysia’s FS Leader

may-bank-malaysia

The new IVR has improved the Call Closure Rate (CCR) compared to the old IVR, there is a jump of 20% in terms of CCR

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Contact Centre Optimization

Consumer Banking Division in Singapore of World’s 20th strongest bank & Malaysia’s FS Leader

may-bank-singapore

Technical Architecture improvements followed by deployment of Intelligent applications from Interlink integrated with AVP, AIC & HA helped the Bank match Industry benchmark KPIs

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Deploying New IVR

Singapore’s 2nd largest bank & number one of world’s 10 strongest $100 billion assets banks

ocbc-bank

The new IVR system has resulted in an amazing number of 72.05% Call Closure, which exceeds our target

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