JOB ROLE Project Lead
LOCATION Bangalore
WORK EXPERIENCE More than 8 years


Roles & Responsibilities:

  • Candidate will be responsible for the overall direction, coordination, execution, and completion of specific projects ensuring consistency with organisation’s strategy, commitments and goals.
  • Will report to Delivery Head and will be part of the Organization’s Project Delivery team & Professional Services team.
  • Will be co ordinating with project owners in different geographies and delivering the projects.
  • Will be given a project team with unconventional pyramid structure to deliver
    projects .


Expected Technical & Functional Skills:

  • More than 2 years of exclusive project management /co-ordination experience in Contact center or unified communication or collaboration domain is must.
  • Must have started the carrier in application development/enhancement thereby understanding the project development specifications for project delivery
  • Expertise in handling people and interfacing with internal stakeholders /client as part of all the project management activities
  • Passionate about building high-quality systems with software implementation best practices
  • Team Management, process management and compliance with quality standards; ensuring project delivery within time, cost and quality specifications.
  • Must have demonstrated different models of SDLC and Agile methodologies in previous projects handled.
  • Ability to quickly learn new concepts and software technologies is necessary.
  • Candidate should be a self-motivated, independent, detail oriented, responsible team-player and leader.
  • Problem-solving skills are a must.
  • Exposure to Omni Channel Contact Center concepts in any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be best fit for the role
  • Prior experience in writing and presenting HLD and LLD and getting them signed off from respective stake holders.


Expected Professional Skills:

  • Excellent verbal, written and effective communication skills
  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
  • Effective time-management, organizational and prioritization skills
  • Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership
  • Prioritize and juggle between multiple projects based on business need
  • Effectively Communicate with external customers as and when required
  • Must bring structure to ambiguous / open ended challenging assignments

If you feel that your skills and experience are aligned to the career opportunities posted above, please forward your resume mentioning the position title and current location in the subject line of your email to