Associate Team Lead – IVR Self Service - tetherfi
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Associate Team Lead – IVR Self Service


JOB ROLESr.Software Engineer / Associate Team Lead
LOCATIONBangalore (or) Mangalore
JOB SKILLSPrimary Skill – VXML / Secondary Skill – JAVA


Roles & Responsibilities:

  • Candidate will be part of our Self Care Product team liaising with Product Strategist and Product Owner to develop Tetherfi’s Products based on IVR & Outbound Product Streams.
  • Will design, develop and enhance Tetherfi’s existing products and future products placed under Self Care Product Line.
  • Will report to the Product Owners on Product development and to Delivery Owners on Project Deliverables.
  • Will be given a team to nurture and groom their skills in Product development.


Expected Technical & Functional Skills:

  • Extensive Hands-on experience in building self-service IVR applications using any of the leading coding techniques including VXML, Core Java, JavaScript, J2EE, JPA, Spring, Hibernate etc.,
  • Prior experience in integrating applications with webservices like MQSeries, LDAP etc., and developing SOAP/REST based services
  • Must have Deployed insightful data driven IVR solutions with conceptual understanding on the principles and concepts of IVR.
  • Have in-depth knowledge of open architectures including VXML, CCXML and GRXML.
  • Well versed with Contact Center Telephony concepts and IVR development in any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc.,
  • Thorough understanding of call flows, queuing, routing and CTI on any of the above-mentioned Principals.
  • Prior experience in Developing IVR Solutions for any of the above-mentioned OEM.
  • Candidate should have realization on designing and troubleshooting routing work flows and IVR-CTI integrations.
  • Experience in designing and deploying solutions for cross integrations among OEMs in CC or UC environment is preferred.
  • Must have integrated, retrieved data and extensively familiar in handling Database interactions with Databases like SQL, Oracle and other standard DBs.
  • Prior experience in writing and presenting HLD and LLD and getting them signed off from respective stake holders.


Expected Professional Skills:

  • Excellent verbal, written and effective communication skills
  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
  • Effective time-management, organizational and prioritization skills
  • Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership
  • Prioritize and juggle between multiple projects based on business need
  • Effectively Communicate with external customers as and when required
  • Must bring structure to ambiguous / open ended challenging assignments
If you feel that your skills and experience are aligned to the career opportunities posted above, please forward your resume mentioning the job role and current location in the subject line of your email to