Virtual Banking Delivering the Promise

Virtual bank is a bridge in the direction of development between the services provided at branches and internet banking. With virtual banks customers can expect a combination of best practices of self-service in mobile channels and direct “at the window” service. This is a new channel of communication with the client

Omni Channel Customer Experience

Globally companies lose over US$300 billion each year due to poor customer experience with more than two-third of this being spent with competing entities. Poor customer experience results in customer churn and leaves equally adverse effects on brand’s reputation.