Interlink Network Systems (also known as “Tetherfi”) is registered in Singapore since 2009. Our resources are based in Singapore (HQ), Malaysia, India & UK.
Tetherfi is a communications provider with extensive experience in Voice, SMS, Email, Fax, Video & Chat communication channels with focus to enhance customer experience. Our independent, vendor-neutral perspective and extensive experience from business case analysis to post-deployment tuning, from RFP’s to application code means we know where these communications technologies make sense and where they don’t, how to make them work and deliver value.
Tetherfi’s focus on enhancing “Agent-Service” & “Self-service” (Automated Service) has resulted in innovative products and integrated solutions using standards-based (VoiceXML, TSAPI, JTAPI, SIP, XML, SOA, RTMP, FaxOverIP, Cordova) framework which has enabled many of our customers to optimize the current investment by integrating IT applications and communications infrastructure with CRM/backend systems.
With valued clients across Banks, Stock exchange, Insurance, Telecom service providers and other services sectors, Tetherfi is committed to delivering high quality products, training programs, implementation services and support services.
Our Mission is to be the leading company in Customer Interaction Solutions and assist companies to balance ‘Customer expectation and Customer experience’.
We compete to be the leading provider of communication solutions for demanding client.
We behave reliably, fairly and honestly.
Challenging conventional wisdom and developing new solutions.
We place our customers at the centre of our activities and they drive all that we do.
“The new IVR system has resulted in an amazing number of 72.05% Call Closure, which exceeds our target”
“The new IVR has improved the Call Closure Rate (CCR) compared to the old IVR, there is a jump of 20% in terms of CCR”
“Technical Architecture improvements followed by deployment of Intelligent applications from Interlink integrated with AVP, AIC & HA helped the Bank match Industry benchmark KPIs”