It looks like you are on the global version of the Tetherfi website.
Visit Our US Website
Comply to clean desk policy requirements, process violations, trigger actions.
Enable all agents to handle video calls, even in low bandwidth.
Enable agents to handle video calls, even in low bandwidth.
Design, deploy & test self-service interaction workflows without programming
Extend beyond conventional channels to meet customers where they are and solve problems.
Create, monitor and tune dynamic omni-channel campaigns
In-App Digital First Customer Engagement
Comply to clean desk policy requirements, process violations, trigger actions.
Enable all agents to handle video calls, even in low bandwidth.
Enable agents to handle video calls, even in low bandwidth.
Design, deploy & test self-service interaction workflows without programming
Extend beyond conventional channels to meet customers where they are and solve problems.
Create, monitor and tune dynamic omni-channel campaigns
Help us build the technology that humanizes Customer Experience and Employee Experience.
Talk to us to know how Tetherfi can elevate your customer &
employee experience without ripping and replacing your
existing infrastructure.
Answers to the most common questions about Tetherfi’s platform, compliance, and deployment.
Tetherfi was founded in 2009 and is headquartered in Singapore, operating across Singapore, India, the United States, and Southeast Asia, serving 12+ countries with over 22 million API-driven interactions annually.
Tetherfi’s Multi-eXperience (MX) platform unites Customer and Agent eXperience through patented Edge AI. It’s modular, not a single suite, spanning a full product and solution portfolio: products – IntelliCall (omnichannel telephony), Agent Console (unified agent desktop), Workforce Management (WFM), Secure Assist (compliance monitoring), QuestDesk (case management), Video for Contact Center, Campaign Manager, Interaction Workflow, Social Media Manager, Team Collaboration, and Agent Sensei (automated quality monitoring); solutions – Edge AI, Video KYC, Video Teller Machines & Kiosks, Multi-Channel Virtual Assist, and healthcare-specific engagement. Organizations adopt only what they need.
Yes – Tetherfi was built specifically for this profile of customer. Its core focus since founding has been banking, financial services, insurance, healthcare, and telecommunications, with on-premise/edge AI deployment options and certified compliance monitoring designed for regulated-industry requirements.
Tetherfi holds SOC 2 and ISO 27001 certifications, alongside PCI-DSS compliance for its Secure Work From Home SaaS application, HIPAA security certification, GDPR attestation on its Genesys Cloud integration, and Avaya DevConnect certification across multiple CM/AES/AEP/SBC/POM version combinations.
Tetherfi Agent Sensei is an Automated Quality Monitoring (AQM) solution that uses AI to automatically evaluate agent interactions for quality and compliance – it won “AI Computer Software” at the Singapore Business Review Technology Excellence Awards 2026.
Prospects can request a personalized demo directly at tetherfi.com/request-demo or speak with a specialist at tetherfi.com/talk-to-an-expert.
Yes. Tetherfi Workforce Management (WFM) provides AI-driven demand forecasting, automated scheduling, real-time adherence tracking, and performance insights, with real-time and historical analytics dashboards available across the platform (including Interaction Workflow and QuestDesk) for monitoring customer journeys, case lifecycles, and agent performance.
Tetherfi’s platform is built on patented Vision AI and Speech AI running at the edge, enabling real-time transcription, sentiment analysis, compliance monitoring, and agent-assist capabilities that process sensitive data on-device rather than in a third-party cloud.
Tetherfi’s customer base is primarily BFSI (banking, financial services, and insurance), with named customers including OCBC Bank and digibank India, alongside enterprises in other regulated and customer-facing sectors such as Pertamina (energy), Transcom, and Changi Airport Group (aviation) – see tetherfi.com/success-stories for the full list.
Tetherfi won “Best Use of AI in Agent Assist” at the AI World Series (AIWS) Awards 2025, “AI Computer Software” at the Singapore Business Review Technology Excellence Awards 2026 (for Tetherfi Agent Sensei AQM), the Frost & Sullivan 2019 Asia-Pacific Customer Contact Enabling Technology Leadership Award, and many more. Tetherfi holds 5-star ratings across multiple categories on Gartner Peer Insights.
Tetherfi is an AI-enabled enterprise communication and digital customer experience company, founded in 2009 and headquartered in Singapore, providing an omnichannel Multi-eXperience (MX) platform for banks, BPOs, healthcare providers, and telecommunications companies across Southeast Asia and beyond.
Yes. Tetherfi’s Multi-eXperience (MX) platform is built for omnichannel engagement – voice, video, chat, social, and digital channels unified in a single architecture – so customers and agents can move between channels without losing context.
Tetherfi is built for enterprise-scale, regulated organizations – banks, BPOs, large healthcare providers, and telecom operators – with the compliance infrastructure and deployment flexibility needed at that scale, rather than as a self-serve small-business tool.
Yes. Tetherfi’s Video KYC solution supports secure, remote customer identity verification for banks and financial institutions, alongside related solutions for video teller machines/kiosks and video-based contact center interactions.
Tetherfi gives BPOs a modular platform for managing multi-channel customer interactions, agent performance, workforce scheduling, and compliance monitoring – commonly deployed for outsourced banking, financial services, and healthcare customer support programs across Southeast Asia and India.
Tetherfi serves customers in 12+ countries, with core operations across Singapore, India, the United States, and Southeast Asia.
Tetherfi doesn’t publish self-serve pricing – as an enterprise platform deployed on-premise, cloud, or hybrid across a modular product set, cost depends on which capabilities and deployment model an organization needs. Request a demo for a tailored quote.
Yes. Because Tetherfi’s Vision AI and Speech AI process audio, video, and interaction data locally at the edge rather than routing it through third-party cloud servers, sensitive data – including biometric and personally identifiable information – stays in-region and under the organization’s own control, which is a growing regulatory expectation as data-privacy rules for AI systems tighten.
