Integrating Tetherfi’s in-app customer engagement platform components with the Tetherfi SDK / API, your customers can.
In-app 'Digital First' Customer Enagement Platform
Everything from Sales to Service
Our modular architecture simplifies and enriches the digital customer journey cost-efficiently & agility. Our platform delivers a consistent user experience and interface across on-premise, hosted, hybrid and pure-cloud deployments
Platform Advantage
We combine industry expertise, technological capabilities and human-centered approach
to help businesses evolve from thinking digital to being digital
Mobile & Digital First
Audio, video & collaboration via WebRTC and mobile & web real-time communication via SDK
Build once, Use Everywhere
Consistent UX across on-premise, hosted, cloud, and hybrid deployments
$Savings
Deflects customer engagements to digital with single tech stack that leverages existing infrastructure
Omni-Channel
3600 digital customer journey across channels, administration, reporting, logging, agent desktop, etc
Modular Plug and Play
Build and deploy per your digital transformation road-map
Co-Exist with Legacy Systems
Works with Avaya, Cisco or any ACD infrastructure with no ‘Rip & Replace’
In-App Communication
Embeds communication within any mobile, web, or social app
Marque Customers
Referenceable customers in a variety of industries
Tetherfi Solutions
With over a decade of experience and innovation as the key driving force, we create intelligent solutions that drives business and increases productivity
Mobile-first, highly-secure chat, WebRTC audio, video, co-browsing communications and collaboration
Audio and Video collaboration via Virtual Teller Machines / kiosk / unmanned store for everything from sales to service
Directed dialogue and NLP-based Virtual Assist via voice and chat channels
Highly secure collaborative communication that meets financial services workflow compliance requirements
Industry we serve
We have clients in Healthcare, Logistics, Transportation, Travel, Utilities, Manufacturing, BPO, etc., For your specific requirements please
Success Stories
Digibank India click-to-chat
and call back
Tetherfi’s in-app customer engagement solutions is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.
App-Only and Digital First Approach for Branchless Growth
Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.
Deploying New Modular
IVR
Largest mobile network operator in Singapore with over 4.1 million subscribers wanted to implement a modular IVR system that would help them save on significant spend per year to make IVR call flow changes.
Latest Insights
Be abreast and updated with our Press releases, Though defining White papers, Industry trend highlighting blogs and associated researches
News & Press Releases
Recipient of “2019 Asia-Pacific Customer Contact Enabling Technology Leadership Award” By Frost & Sullivan
Tetherfi was evaluated by Frost & Sullivan analysts independently, elucidating the following key benchmarking criteria: 1. Commitment to Innovation 2. Commitment to Creativity and 3. Commercialization Success.
White Papers
Virtual Banking, Delivering the Promise
Virtual banks or banks without branches / limited branches have existed in several countries earlier in many forms. What then, is this fuzz about Virtual Banking?