Tetherfi - Leading provider of communication solutions

Tetherfi: Communications provider with extensive experience in Voice, SMS, Email, Fax, Video & Chat communication channels

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About Tetherfi

Interlink Network Systems (also known as “Tetherfi”) is registered in Singapore since 2009. Our resources are based in Singapore (HQ), Malaysia, India & UK.

Tetherfi is a communications provider with extensive experience in Voice, SMS, Email, Fax, Video & Chat communication channels with focus to enhance customer experience. Our independent, vendor-neutral perspective and extensive experience from business case analysis to post-deployment tuning, from RFP’s to application code means we know where these communications technologies make sense and where they don’t, how to make them work and deliver value.

Tetherfi’s focus on enhancing “Agent-Service” & “Self-service” (Automated Service) has resulted in innovative products and integrated solutions using standards-based (VoiceXML, TSAPI, JTAPI, SIP, XML, SOA, RTMP, FaxOverIP, Cordova) framework which has enabled many of our customers to optimize the current investment by integrating IT applications and communications infrastructure with CRM/backend systems.

With valued clients across Banks, Stock exchange, Insurance, Telecom service providers and other services sectors, Tetherfi is committed to delivering high quality products, training programs, implementation services and support services.

Our Mission is to be the leading company in Customer Interaction Solutions and assist companies to balance ‘Customer expectation and Customer experience’.

We compete to be the leading provider of communication solutions for demanding client.

Trust
We behave reliably, fairly and honestly.

Innovation
Challenging conventional wisdom and developing new solutions.

Client Focus
We place our customers at the centre of our activities and they drive all that we do.

We are young, agile & flexible partner with immense solution integration experience in multi-media communication Specialists

Avaya's biggest SI Partner in APAC and Avaya's DevConnect Gold Partner

Built & deployed innovative Agent-Service & Self Service applications that integrates with Avaya CM, Avaya IP Office & Microsoft OCS. involving both Inbound and Outbound interactions

Practice consulting methodology developed with our rich background in contact centre operations & optimization knowledge.

Built & deployed unique mobile & tablet applications using SIP, Cordova & J2ME for Avaya & Microsoft integrated to Telephony platforms & SIP Servers.

Conceptualised & developed unique Branch & Queue Management application using Avaya routing

Implementation experience in Voice, Email, Video, Fax, Chat, Mobile & SMS channels

Experience in Voice biometrics, Speech recognition & Speech analytic solution

Experienced in Banking, Insurance, Telecom, Manufacturing, Hospitality sectors

Tetherfi Products

Tetherfi OCM platform is an integrated suite of products that enables Self & Agent Assisted Service interactions 24×7, across multiple channels with secure identification...

Tetherfi Services

Our Services experts provide planning, implementation, and day-to-day management of your Contact Centre’s infrastructure that might...

Tetherfi Solutions

Tetherfi OCM solutions for Banking is built on Tetherfi OCM platform, an integrated suite of products, that can be configured and deployed to meet requirements.

“The new IVR system has resulted in an amazing number of 72.05% Call Closure, which exceeds our target”
Singapore's 2nd largest bank & number one of world's 10 strongest $100 billion assets banks
“The new IVR has improved the Call Closure Rate (CCR) compared to the old IVR, there is a jump of 20% in terms of CCR”
Consumer Banking Division in HQ of World’s 20th strongest bank & Malaysia’s FS Leader
“Technical Architecture improvements followed by deployment of Intelligent applications from Interlink integrated with AVP, AIC & HA helped the Bank match Industry benchmark KPIs”
Consumer Banking Division in Singapore of World’s 20th strongest bank & Malaysia’s FS Leader

Tetherfi Configuration Management

Tetherfi Configuration Management Module allows dynamic configuration of Interaction workflow across Voice, Alternate & Digital channels

Tetherfi Universal Queue

Tetherfi Universal Queue ensures Agent Optimization while balancing Customer Service requirements

Tetherfi Omni-Channel Interaction

Tetherfi Omni-Channel Interaction includes Voice, SMS, Email, Web Chat, Web Audio, Web Video, Social Media, Visual IVR, Mobile

Tetherfi Multi-Media Agent Client

Tetherfi Multi-Media Agent Client helps realize agent optimization & CC transformation goals

Tetherfi OCM platform

Tetherfi OCM platform is integrated with SIP, CTI, ACD, CRM, Core Banking Interface/ Integration

Tetherfi OCM

Tetherfi OCM has on-premise client references however can also be deployed as hosted (centralized data center) solution

A single integrated platform

Tetherfi OCM – A single integrated platform ensuring TCO benefits, unified & consistent customer experience, rapid deployment faster time to market etc. benefits