Tetherfi redefines Customer Experience through an intelligent combination of bots, knowledge-base and humans for interactions on any channels and device. Our innovative modular architecture simplifies the digital transformation journey for enterprises with agility and cost efficiency.
Tetherfi products and solutions are built working closely with our customers in Banking, Insurance, Hospitality, Healthcare, Travel, Transportation, Logistics, Media, BPO, Telecom, Stock Exchange & Government.
Tetherfi Pte Ltd is registered and operating in Asia (HQ-Singapore) with customers in ASEAN, Australia, India, Greater China & USA.
Our Vision is to be the leading company in Customer Interaction Solutions and assist companies to balance ‘Customer expectation and Customer experience’.
We compete to be the leading provider of communication solutions for demanding clients.
We behave reliably, fairly and honestly.
Challenging conventional wisdom and developing new solutions.
We place our customers at the centre of our activities and they drive all that we do.
“The new IVR system has resulted in an amazing number of 72.05% Call Closure, which exceeds our target”
“The new IVR has improved the Call Closure Rate (CCR) compared to the old IVR, there is a jump of 20% in terms of CCR”
“Technical Architecture improvements followed by deployment of Intelligent applications from Interlink integrated with AVP, AIC & HA helped the Bank match Industry benchmark KPIs”